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TROUBLESHOOTING GUIDE
SYMPTOM
CAUSE
No sound
•
Not turned on
•
Dead Battery
•
Battery improperly inserted
•
Blocked ear mould or tube
Not loud
•
Battery low
enough
•
Loose ear mould
•
Blocked ear mould or dome
•
Change in hearing
•
Excessive ear wax
•
Volume set too low
Whistles
•
Loose ear mould
•
Ear mould too small
Sound not clear •
Weak battery
or distorted
•
Poorly fitting ear mould or dome
•
Hearing instrument damaged
•
Hearing instrument settings
not optimal
If there are any other problems not mentioned in this
guide, please contact your hearing care professional.
24
POSSIBLE REMEDY
•
Turn on
•
Replace battery
•
Insert battery properly
•
Clean ear mould or tube blockage
•
Replace battery
•
Reinsert carefully
•
Clean ear mould or dome
•
Consult your hearing care professional
•
Consult your physician
•
Consult your hearing care professional
•
Remove and reinsert
•
New ear mould required
•
Replace battery
•
Consult your hearing care professional
•
Consult your hearing care professional
•
Consult your hearing care professional
25
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