Troubleshooting Guide - ReSound BTE User Manual

TROUBLESHOOTING GUIDE

SYMPTOM CAUSE
No sound • Not turned on
• Battery low/dead
• Battery improperly inserted
• Blocked earmold or tube
• Blocked sound inlet or outlet
• Blocked microphone fi lter or wax fi lter
Not loud • Loose earmold or dome
enough
• Blocked earmold or dome
• Earmold or dome improperly inserted
• Change in hearing
• Volume set too low
• Excessive earwax
• Blocked sound inlet or outlet
• Blocked microphone fi lter or wax fi lter
Whistles • Earmold or dome improperly inserted
• Poorly fi tting earmold
• Tube connection loose
• Build-up of earwax
Distorted • Battery low
or not clear
• Poorly fi tting earmold or dome
• Hearing instrument damaged
• Hearing instrument settings not
optimal
If there are any other problems not mentioned in
this guide, please contact your hearing healthcare
professional.
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ReSound BTEs
POSSIBLE REMEDY
• Turn on by closing the battery door
• Replace battery
• Insert battery properly
• Clean earmold or tube
• Consult your hearing healthcare professional
• Consult your hearing healthcare professional, or
change the dome and/or fi lter if you have been
instructed to do so
• Reinsert carefully
• Clean earmold or dome
• Remove and reinsert
• Consult your hearing healthcare professional
• Adjust the volume control and/or consult
your hearing healthcare professional
• Consult your hearing healthcare professional
• Use the tools provided to clean the sound inlet
or outlet, and/or consult your hearing healthcare
professional
• Consult your hearing healthcare professional, or
change the dome and/or fi lter if you have been
instructed to do so
• Remove and reinsert
• Consult your hearing healthcare professional
• Consult your hearing healthcare professional
• Consult your hearing healthcare professional
• Replace battery
• Consult your hearing healthcare professional
• Consult your hearing healthcare professional
• Consult your hearing healthcare professional
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