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Technical Support and Assistance
Step 1. Visit the Advantech web site at www.advantech.com/support
where you can find the latest information about the product.
Contact your distributor, sales representative, or Advantech's customer
service center for technical support if you need additional assistance.
Please have the following information ready before you call:
- Product name and serial number
- Description of your peripheral attachments
- Description of your software (operating system, version, application
software, etc.)
- A complete description of the problem
- The exact wording of any error messages
ARK-3381 Series Model
There are three sub-models in ARK-3380 series listed below:
ARK-3380-
ULV CeleronRM 600 MHz Embedded Box Computer, with
1M0A1:
DVI, LVDS, Audio, Fast Ethernet, S-Video, C-Video, 1 x
RS-232, 1 x RS-232/422/485
ARK-3380-
LV PentiumRM 1.1 GHz Embedded Box Computer, with
1S1A1:
DVI, LVDS, Audio, Fast Ethernet, S-Video, C-Video, 1 x
RS-232, 1 x RS-232/422/485
ARK-3380-
LV PentiumRM 1.4GHz, Embedded Box Computer, with
1S4A1:
DVI, LVDS, Audio, Fast Ethernet, S-Video, C-Video, 1 x
RS-232, 1 x RS-232/422/485
Packing list
Before installing your board, make sure that the following materials have
been received:
• Warranty certificate
• Software Supporting CD-ROM
• 6P-6P-6P 20cm KB and PS/2 Mouse Y cable (P/N: 1700060202)
• DIN-rail mounting accessory (P/N: 1997001110, 1997001120,
1997001130,
1997001140)
If any of these items are missing or damaged, contact your distributor or
sales representative immediately.
Table 1.1: ARK-3380 Model list
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