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HORUS TROUBLESHOOTING
How to provide Merging Support with a Horus debug dump file
Dump procedure:
1. Connect the Horus to your system via Ethernet
2. Open a web browser (e.g. Google Chrome) and make sure that you type in your Horus Ip
address
3. This should open the Main Horus Page (alternatively open the Horus Web page from the MT
Discovery tool)
4. Follow the Horus Name entry <Horus name>.local/. with the /debug/syslog
Example: horus_80028.Local./debug/syslog
Right-click and export the Horus syslog.txt file
5. Perform the same but this time export the config file as example below.
Example: horus_80028.Local./debug/config
Right-click and export the Horus config.txt file
6. Send both file to
Symptom: Horus does not start up or will after a few minutes
Please refer to the technical Horus document to solve the issue of the Hours is not restarting.
To make sure that this is the problem you encounter. Please look through the Horus right side panel air
flow holes, you should see a green light that is blinking light rather than steady. If the light is blinking
this means that you should contact Merging support or your local dealer in order to get the technical
document on the voltage adjustment procedure.
Note: it is also possible that you hear a small regular tick, tick sound noise coming from the Horus
under such circumstances.
support@merging.com
www.merging.com/horus
Horus User Manual
Page 62
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