Troubleshooting; Preventive Maintenance; Troubleshooting Tools - HP TC4100 Operation And Maintenance Manual

6 Troubleshooting

Preventive Maintenance

Refer to this table for preventive maintenance procedures for this HP Server tc4100. Be sure to turn off power
to the HP Server tc4100 when cleaning it.
Table 6-1. Preventative Maintenance Procedures
Component
Keyboard
Monitor screen
Mouse
Tape drive heads
Cooling fans and grilles
CAUTION
HP recommends the periodic cleaning of tape drive heads, capstans, and guides on the HP tape drive units and
those products using high-density data cartridges and mini-data cartridges. This maintenance procedure
prolongs tape and head life and helps reduce read/write errors due to dust and oxide. Call the HP Customer
Support Center or check HP's Storage website for further information for preventative maintenance
information on the HP tape drive.

Troubleshooting Tools

If you are having problems installing your HP Server, there are a number of tools available for troubleshooting.
The HP Server Online Documentation CD-ROM contains the following tools:
•
Troubleshooting Information
•
Parts Information
•
List of Error Messages
•
List of Beep Code Error Messages
HP Server Navigator CD-ROM (only available for specific HP Server models) provides several utilities for
troubleshooting purposes. At the Main Menu, select "Server Utilities" to use the following tools:
•
Diskette Library - A collection of diskette images representing drivers, utilities, and BIOS updates, which
enables you to conveniently generate any flexible disk available on the HP Server Navigator CD-ROM.
Time Frame
Regularly
Regularly
Regularly
Monthly
6 Months
Do NOT use petroleum-based cleaners (such as lighter fluid) or cleaners containing
benzene, trichlorethylene, ammonia, dilute ammonia, or acetone. These chemicals could
damage the keyboard's plastic surfaces.
Maintenance Procedure
Dust with a damp, lint-free cloth. Lock the keyboard if
there is that option on the HP Server; otherwise, power
off the HP Server before cleaning.
Use HP Video Screen Cleaner or other appropriate
monitor screen cleaner.
The ring surrounding the trackball on the bottom of the
mouse opens and closes. Remove the ring and keep the
trackball free of dirt. Do not use solvent to clean. Use a
damp, lint-free cloth.
Use the recommended cleaning method noted in the
device's manual.
Check functions of cooling fans and clean the intake
openings on the chassis. Be sure to power off and
unplug the HP Server before cleaning. Use an industrial
static-free vacuum cleaner to remove the dust and lint.
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