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HP Tower S erver tc4100
Operations and Maintenance Guide
Online Version: 2.1
December 2002

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Troubleshooting

   Related Manuals for HP TC4100

   Summary of Contents for HP TC4100

  • Page 1

    HP Tower S erver tc4100 Operations and Maintenance Guide Online Version: 2.1 December 2002...

  • Page 2: Audience Assumptions

    Pentium™ is a U.S. trademark of Intel Corporation. 3M is a trademark of the Minnesota Mining and Manufacturing Company. Torx CamCar/Textron, Inc. Tinnerman Hewlett-Packard Company Network Server Division Technical Communications/MS 45SLE 10955 Tantau Avenue Cupertino, CA 95014 USA © Copyright 2002, Hewlett-Packard Company.

  • Page 3: Table Of Contents

    NIC Indicators ......... . . 14 Applying Power to the HP Server tc4100 ....... 14 Powering Up the HP Server tc4100 .

  • Page 4: Table Of Contents

    Configuring the HP Server tc4100 ........54...

  • Page 5: Table Of Contents

    CD-ROM Drive Problems ........94 The Server will not boot from a bootable CD ......95 SCSI Problems .

  • Page 6: Table Of Contents

    9 Specifications ..........122 System Details .

  • Page 7: Control And Indicators, Front Panel Control And Indicators

    1 Control and Indicators Front Panel Control and Indicators This chapter describes the controls, ports and indicators on the front and rear of the HP Server tc4100. Figure 1-2, Figure 1-3, and Figure 1-1. HP Server tc4100 Pedestal (front view) Figure 1-4 below show the HP Server tc4100 as pedestal and rack models.

  • Page 8

    Chapter 1 Control Panel Indicators Hot Swap Hard Drives (8 bays) Hard Drive Lock Figure 1-2. HP Server tc4100 Pedestal Bezel Figure 1-3. HP Server tc4100 Rack (front view) Control and Indicators CD-ROM Drive Non-hot-swap Drives (optional) Flexible Disk Drive (Floppy)

  • Page 9

    Figure 1-4. HP Server tc4100 Rack Bezel NOTE If the HP Server Remote Management Card accessory is installed, certain LEDs will function differently. The table below describes the LED functionality with and without the HP Server Remote Management Card accessory.

  • Page 10: Power, Reset, And Keyboard Lock Buttons

    Control/LED Description Power On/Off/ This button turns the HP Server tc4100 power On or Off, and if available, also Sleep Button transitions the Server between Power On and sleep states. If sleep states are not available, then this button only turns power On or Off.

  • Page 11: Front Panel Led Indicators

    Please see LED’s on power supplies for further diagnosis (See Power Supply Indicator) If the HP Server Remote Management Card is not installed, the LED behavior observes the following changes: •...

  • Page 12: Internal Diagnostic Panel (optional Accessory)

    • ON (color amber): The component needs attention (failure, pre-failure, early-warning condition, configuration error, etc.). Whenever an LED turns on, the HP Server tc4100 notifies you by turning the System LED (located in the front panel) to amber or red.

  • Page 13

    Reboot the HP Server tc4100. Check that the installed memory is HP PC133 ECC SDRAM memory. If this is not correct, replace all DIMMs that are not HP PC133 ECC SDRAM memory. Check the stepping of the processors. Replace any processors that do not have compatible steppings.

  • Page 14: Hot Swap Disk Drive Indicators, Non-hot Swap Disk Drive Indicators, Rear Panel Indicators And Ports

    Amber (Solid on all drives): Missing SCSI jumper cable OR SCSI Management Board Non-Hot Swap Disk Drive Indicators For more information on the HP Tape Drive and its error codes, refer to the documentation provided with the tape drive or to Hewlett-Packard’s web site, at: http://www.hp.com See also the “Mass Storage Devices”...

  • Page 15: Power Supply Indicator, Communication Ports

    Chapter 1 Power Supply Indicator Each HP Server tc4100 Power Supply has an indicator as shown in own power cord connection. The HP Server tc4100 comes with one Power Supply (standard); a second Power Supply for redundancy is optional. NOTE The release latch, which is spring loaded, must be up to insert the power cord.

  • Page 16: Nic Indicators, Applying Power To The Hp Server Tc4100, Powering Up The Hp Server Tc4100

    10/100 Mbps LED Applying Power to the HP Server tc4100 Powering Up the HP Server tc4100 1. Ensure that the HP Server tc4100's power cord or power cords are connected to the power source. Figure 1-8. 2. Press the Power button on the front control panel. See...

  • Page 17: Connecting Ac Power To Multiple-server Configurations, Sleep States (acpi)

    Connecting AC Power to Multiple-Server Configurations The HP Server tc4100 temporarily draws a large “inrush current,” when first connected to an AC power source. When the AC Power is turned off, inrush does not occur. However, in “standby mode” the AC power stays on and the DC power is turned off.

  • Page 18: External Connectors, Mini-din (ps/2) For Mouse And Keyboard, Serial Port

    2 External Connectors Unless otherwise noted, the following features apply to all models. Some features are factory installed; others are optional. Mini-DIN (PS/2) for Mouse and Keyboard Table 2-1. Mini-DN Signal Description Pin Number Serial Port Table 2-2. Serial Port Signal Description Pin Number Signal Description Data carrier detect...

  • Page 19: Parallel Port

    Chapter 2 Table 2-2. Serial Port Signal Description Pin Number Signal Description Clear to send Ring indicator Parallel Port Table 2-3. Parallel Port Signal Description Pin Number Signal Description Strobe5 Data bit 06 Data bit 1 Data bit 2 Data bit 3 Data bit 4 Data bit 5 Data bit 6...

  • Page 20: Standard Video

    Chapter 2 Table 2-4. USB Signal Description Pin Number NOTE Use of the USB port is supported for printers, scanners, and external modems. Standard Video The built-in video uses the standard 15-pin analog display pinout configuration. The pinouts for your monitor may vary.

  • Page 21: Standard Scsi

    Chapter 2 Standard SCSI Table 2-6. SCSI Pin Signals Pin Signal S1 (+DB 12) S2 (-DB 13) S3 (+DB 14) S4 (+DB 15) S5 (+DB P1) S6 (+DB 0) S7 (+DB 1) S8 (+DB 2) S9 (DB 3) S10 (+DB 4) S11 (+DB 5) S12 (+DB 6) S13 (+DB 7)

  • Page 22: Standard Lan

    Chapter 2 Standard LAN GRN LED Table 2-7. LAN Signal Description Pin Number YEL LED Signal Description Data signal Not used Ground Power (+5 V dc) Clock signal Not used External Connectors...

  • Page 23: Installing And Configuring, Opening And Closing The Hp Server Tc4100, Introduction

    Opening and Closing the HP Server tc4100 Introduction This section describes how to safely extend the rack-mounted HP Server tc4100 out of the rack and how to remove and replace the covers from the HP Server tc4100 either rack-mounted or in the pedestal. This section also describes how to remove and replace the pedestal base from the HP Server tc4100.

  • Page 24

    7. Press in on each blue Slide Release button (2) with both hands to slide the HP Server tc4100 out of the rack. 8. Pull the Server out of the rack until it snaps into the safety locks in each slide with a click.

  • Page 25

    Chapter 3 Installing and Configuring 9. To remove the top cover, pull the latch up and lift the top cover away from the server. See Figure 3-1. Figure 3-1. Removing HP Server tc4100 Covers 10. To remove the front bezel, press down on the two self-locking tabs as shown in Figure.

  • Page 26

    12. Pull the bezel away from the front of the HP Server tc4100. WARNING Do not operate the HP Server tc4100 with the bezel removed due to the possibility of damaging the system with Electrostatic Discharge (ESD) or with foreign objects shorting out exposed electronic circuits.

  • Page 27: Removing Covers – Pedestal

    25. Return the HP Server tc4100 to normal operation. Removing Covers – Pedestal Use this procedure to remove the bezel and covers (left & right) on the pedestal version of the HP Server tc4100. • If you are installing hardware options, you must remove the front bezel and top cover. The hardware options include accessory boards, DIMMs, and an additional processor.

  • Page 28

    Figure 3-3. Removing the HP Server tc4100 Bezel CAUTION To prevent damage to the covers, support the cover as you remove it from the HP Server tc4100. The Server’s covers can be easily damaged. 6. If necessary, remove the right side cover by lifting the plastic latch.

  • Page 29: Removing The Pedestal

    17. Swing the top of the bezel toward the chassis until it snaps into place. Removing the Pedestal The pedestal version of the HP Server tc4100 mounts to an anti-tip pedestal, which can be easily removed, if necessary. 1. Perform Steps 1-4 in the previous section,...

  • Page 30

    Chapter 3 Installing and Configuring 3. Turn the Server over onto its top and pull up on the two tabs as shown in Figure 3-5. Figure 3-5. Removing the Pedestal 4. Slide the pedestal to the rear of the Server.

  • Page 31: Mass Storage Devices, Introduction, Installing Storage Devices After Shipment

    The non-hot swap drives include the IDE CD-ROM and the 3.5 inch flexible disk drives which are standard for all HP Server tc4100 models and ship with each unit. The two empty drive shelves beneath the CD ROM drive support other non-hot swap SCSI devices, such as hard drives, tape back-up devices, or other HP-tested (LVD or SE) SCSI accessories.

  • Page 32

    Figure 3-6. Standard Mass Storage Configuration Boot Priority This section details the HP Server tc4100’s boot order by highest to lowest priority. The on-board SCSI controller has two channels, A and B. Channel B is typically used to control the Hot Swap SCSI drives. Channel A is typically used to control the internal non-hot swap SCSI drives.

  • Page 33

    You can only use low-profile (1.0 inch) drives in the Hot Swap cage. Be sure to use filler panels to cover any open slots. The HP Hot Swap drives come set for LVD SCSI operation and without device ID or termination.

  • Page 34: Cabling Configurations

    Hot Swap mass storage cage. If there are gaps in the cage, the drives may not receive the proper ventilation and could suffer thermal damage. • In rack configuration, start from the left of the Hot Swap drive cage when adding hard drives in the HP Server tc4100.

  • Page 35

    This cable can be connected only to the non-hot swap drives and the embedded SCSI A channel and a has a termination at the end. PCI SCSI Card or a PCI HP NetRAID card. This cable always connects to This cable is typically connected to the...

  • Page 36

    Chapter 3 Main Power Cable Rear Locator Connector Intrusion Switch Connector Two 64 bit PCI Slots Four 32 bit PCI Slots Figure 3-8. SCSI Connectors for Hot-Swap and Non-Hot Swap Drives DIMM (4 places) 1 2 3 To Floppy To Control Drive Panel Switch...

  • Page 37: Installing Hot Swap Hard Drives

    Chapter 3 Installing Hot Swap Hard Drives Use this section to install Hot Swap hard drives in the Hot Swap drive cage. CAUTION Protect the drive from static electricity by leaving it in its antistatic bag until you are ready to install it. Before handling the drive, touch any unpainted metal surface to discharge static electricity.

  • Page 38: Removing Hot Swap Hard Drives

    Chapter 3 4. Gently slide the drive module into the cage and stop when you feel resistance. 5. Verify that the two pins behind the pivot end of the handle engage the holes in the edge of the cage. 6. Press the ejector handle in until you feel the latch click into place. Closing the ejector handle engages the drive with the electrical connector in the Hot Swap drive cage and seats the drive.

  • Page 39: Installing Non-hot Swap Storage Devices

    1. Shut down the HP Server tc4100’s NOS. 2. Disconnect the power cords. 3. If working on a pedestal-mounted Server, remove the covers and front bezel and gain access to the HP Server tc4100’s non-hot swap-drive bays. 4. If working on a rack-mounted Server, follow the appropriate instructions to safely extend the Server from the rack.

  • Page 40

    (half height or full height), and the Hp Server location in which the tapes are supported. the HP Server tc4100 rack and pedestal versions with the locations for the different SCSI Tape Drive models. UseFigure 3-12 to match the codes on the “Supported Location”...

  • Page 41: Connecting External Scsi Devices, Memory Modules, Introduction

    Figure 3-12. SCSI Tape Drives Supported Location Connecting External SCSI Devices An accessory can be ordered for the HP Server tc4100 which will provide an external SCSI connection from the SCSI A connector embedded on the system board. A SCSI disk controller board or a DAC board inserted into one of the PCI slots may also provide an external SCSI connection.

  • Page 42: Dimm Installation

    1. To gain access to the HP Server tc4100, perform one of the procedures listed below. NOTE It is not necessary to remove the system board from the HP Server tc4100 to install the additional DIMM memory. • If the Server is mounted on the pedestal, perform Steps 1-8 from •...

  • Page 43

    Chapter 3 3. Locate the DIMM slot for installation and spread the two retaining clips outward. See Notch (2 places) DIMM Slot 4. Ensure retaining clips are open and then align the notches on the DIMM with the keys on the DIMM slot, holding the DIMM at a 90°...

  • Page 44

    8. If the Server is in a rack installation, return the chassis into the rack. 9. Reconnect the power cord(s). 10. Power on the HP Server tc4100 according to the respective NOS power up instructions. 11. Return the HP Server tc4100 to normal operation.

  • Page 45: Dimm Removal

    HP Server tc4100 before removing any DIMMs. 1. If you have not already removed the appropriate cover from the HP Server tc4100, perform one of the procedures listed below.

  • Page 46: Processors, Introduction, Tools Required, Processor Configuration Guidelines

    The HP Server tc4100 supports the Pentium III processors at a front side bus (FSB) speed of 133 MHz. Advanced processors may be supported as each one becomes available. Contact HP or your reseller for details.

  • Page 47: Installing The Processor

    2. Gracefully shut down the network operating system according to directions in your NOS documentation. 3. Press the power switch on the HP Server tc4100's control panel when prompted by the operating system. Normally, this completes the shutdown procedure.

  • Page 48

    When installing a second processor, the processor speed is set automatically. No manual setting of switches is necessary. NOTE The System board is shown removed from the HP Server tc4100 for simplicity in the following figures, but it is not necessary to remove the system board to install the new processor module.

  • Page 49

    Chapter 3 8. Remove the processor module from the sealed bag. Pin 1 Marker Lower Lever 9. Align the additional processor module over the secondary processor module socket by matching the corner of the processor that has fewer pins with the corner of the socket that has fewer pins. 10.

  • Page 50

    • Center the heat sink properly over the additional processor • Locate the bottom notched edge of the heat sink and, when placing the heat sink over the processor, be sure that the notched edge faces the front panel of the HP Server tc4100. CAUTION Minimize any twisting or lateral sliding when installing the heat sink on the processor.

  • Page 51: Accessory Boards, Introduction, Tested Pci Boards, Tools Required, Hp Server Remote Management Card, Boot Priority

    For a list of tested PCI boards, check for compatibility in Configuration Assistant on the Navigator CD-ROM or look for the Hardware Tested Products list for the HP Server tc4100 under the Service and Support topic for the specific NOS used in the Server at HP’s web site: http://www.hp.com...

  • Page 52: Irq Settings, System Board Pci Slots

    The HP Server tc4100 provides various ways to automatically share interrupts in the Server. The sharing mode can be selected under the heading “Sharing Algorithms” in the Setup Utility. The IRQs are automatically assigned during boot up for each PCI slot and embedded device in the Server, avoiding any IRQ conflicts and providing the best performance.

  • Page 53: Installing Accessory Boards

    3. Follow the instructions in the respective NOS (network operating system) documentation to gracefully shut down all networking software and applications. 4. Press the power button on the HP Server tc4100's control panel when prompted by the operating system. Normally, this completes the shutdown procedure.

  • Page 54

    For details, refer to Boot Priority earlier in this chapter. 7. Identify the desired slot (1 through 6), before installing the accessory board. 8. Remove the slot cover from the Server’s rear panel, before installing the new board into the slot, as shown Figure 3-21.

  • Page 55

    Refer to the accessory board documentation for connection requirements. 14. If accessory board installation is complete, re-assemble the Server. 15. If all installation work is complete, return power to the Server according to the respective NOS power up instructions. 16. Use the respective NOS software to ensure the correct software drivers for the PCI board are loaded and verify correct operation.

  • Page 56: Configuring The Hp Server Tc4100, Introduction, Hp Server Tc4100 Navigator Cd-rom

    Chapter 3 Configuring the HP Server tc4100 Introduction This chapter supports setting up software on your HP Server tc4100. You may choose to do this before or after you install the Server in the rack. HP Server tc4100 Navigator CD-ROM The HP Server tc4100 Navigator CD-ROM provides you with two choices for running the CD-ROM and accessing its configuration information and utilities.

  • Page 57

    • Product Registration Register your HP Server tc4100 and find out about the additional services HP offers to help keep your server up and running. Before the HP Navigator main menu is displayed, you may be prompted to set the language, time, and date. You can also set the language displayed by the BIOS.

  • Page 58: Configuring The Server Using The Navigator Cd-rom

    2. Press the CD-ROM drive eject button. 3. Place the HP Server tc4100 Navigator CD-ROM in the drive and press the eject button again to close the drive. The CD-ROM will start automatically, using the auto-run feature, as soon as the drive closes.

  • Page 59

    Lists hardware and software products tested with HP Server systems. 2. BIOS and Firmware Update Updates your server's BIOS code and firmware with the versions on the CD. This step will be automatically skipped if there are no mismatches between the BIOS on the system and on the CD.

  • Page 60

    Configuration Advisories, the Custom Configuration screen displays the following menu: Essential Steps • Configure Disk Array: This configures your HP disk array, but requires you to fill out the Disk Array Configuration Worksheet, before proceeding. Click Help for more details. • Execute Card Utilities: This executes the available configuration utilities for installed cards.

  • Page 61: Nos Installation, Hp Management Solutions

    Go to the Management Web site on the HP Web Site at: http://www.hp.com to view information on HP Toptools and all other HP Server tc4100 management options for your Server. • Read the HP Netserver/Server Management Reference Guide included with your Server. This guide covers Toptools and all other HP Server tc4100 management utilities and options for the HP Server tc4100.

  • Page 62

    Symantec Corporation that allows you to take control of Microsoft Windows NT Servers across the network or over a modem. Refer to the HP Server tc4100 Online Documentation CD-ROM for details, or the HP Server Remote Management Card User Guide.

  • Page 63: Setup Utility

    Setup Utility The HP Server tc4100 has a Setup Utility (BIOS) in read-only memory. The utility features several system configuration and housekeeping options, including security, and system console characteristics. The following sections describe how to access the Setup Utility and how to perform selected tasks.

  • Page 64

    Changing the System Date and Time Use this topic to change the HP Server tc4100's date and time and refer to the following procedure. 1. To reach the Setup Utility, boot or reboot the system and press F2 when prompted.

  • Page 65

    Setting the HP Server tc4100's Boot Passwords Use this topic to set a password to boot the HP Server tc4100. You can have a separate administrator password and a user password, but the user password is limited in access once booted.

  • Page 66: Changing Internal Device Boot Priority

    12. Press Enter to toggle [Disabled] to “Enabled” in the Network Server Mode field. Setting this mode to Enabled will cause the HP Server tc4100 to prompt for a password when booting from a diskette or a CD-ROM, but will not require a password when booting from a hard drive. The power-switch and keyboard will remain locked until the password is typed.

  • Page 67

    4. [Network Boot] The list provides the current boot order of the internal device types, including a NIC in the HP Server tc4100 connected to a network with a boot prom. If the [Hard Drive] selection is moved to the top of the boot list, it will use the logical hard drive selected in Steps 5-6 to boot the system.

  • Page 68

    3. Press F10 to save and exit the utility. Clearing CMOS via the System Board Switches 1. To clear CMOS configurations using the System Board switch, power down the HP Server tc4100 and open the side panel to gain access to the System Board.

  • Page 69: Scsi Configuration Utility, Running The Navigator Cd-rom On A Windows Pc

    Using the HP Navigator CD-ROM in any Windows PC does not allow you to perform any configuration tasks, but it does allow you to view the configuration instructions before or after installing and setting up your HP Server tc4100. The Navigator CD-ROM will autorun on any PC with Windows 95 ...

  • Page 70

    • Diagtools Diskette – This submenu helps you create the Diagtools Diskette. • Support Web Page – This submenu option takes you directly to the HP Support web page if your PC has an Internet connection and a browser. If not, it provides you with the current Internet address for HP Support.

  • Page 71

    10. Close the screen and scroll to “System README” and read it carefully or select to save or print it before beginning your installation. The System README file contains the latest information to help you install your HP Server tc4100. 11. Access the other Menu items as required, such as “Configuration Advisor” under “Guide to Configure Server.”...

  • Page 72: Error Messages, Power-on Self Test (post) Error Codes

    Error messages (POST Codes) are encountered if an error condition occurs during the boot process of the HP Server tc4100. All codes and their respective descriptions are listed in the following table; all the codes may not apply to your server.

  • Page 73

    0108 Mouse and Keyboard connections reversed Problem/Solution A key on the keyboard has been pressed during POST of the HP Server. To correct this: 1. Ensure nothing is placed on the keyboard and no key is acciden- tally pressed down.

  • Page 74

    2. Verify the flexible drive type configured in the Setup utility matches the flexible disk drive installed in the HP Server. 3. Verify all data cables and power cables are firmly connected. 4. If the problem persists, your flexible disk drive may need to be replaced.

  • Page 75

    POST has detected a general failure on the integrated (primary) hard disk controller. To correct this: 1. Restart your HP Server. 2. If the error persists, your system board may need to be replaced. Contact your service representative. POST has detected a hard disk drive on the second (slave) position on the IDE cable, but no hard disk has been found on the first (master) position.

  • Page 76

    DIMMs. To correct this: 1. If additional memory was just installed in your server, please ver- ify the installation conforms to the description in the User's Guide. 2. If this error was reported when no additional memory was just installed, restart the server.

  • Page 77

    POST has detected an error in the cache memory module. To correct this: 1. Verify the processor module is installed correctly. Refer to “Mem- ory Modules” in Chapter 3, “Installing TC4100 “ for handling pre- cautions. 2. If the problem persists, the processor module may need to be replaced.

  • Page 78: Beep Codes

    To correct this: 1. Ensure both processor modules in the server have the same prod- uct code, which should include the type, heat sink, and speed. 2. If not, replace one or both to ensure both are the same product code.

  • Page 79

    Chapter 4 Table 4-2. Beep Codes Beeps POST Routine Description 1-3-1-3 Test 8742 Keyboard Controller 1-3-4-1 RAM failure on address line xxxx* 1-3-4-3 RAM failure on data bits xxxx* of low byte of memory bus 2-1-2-3 Check ROM copyright notice 2-2-3-1 Test for unexpected interrupts Search for ROMs.

  • Page 80: Diagnostics, Power-on Self Test (post), No Error Messages Displayed

    When the server boots, a series of tests are displayed on the screen. The number of tests displayed depends on the configuration of the server. The following are the kinds of errors a user might get with the HP Server.

  • Page 81

    • Close the side panel and connect all cables. • Turn on the monitor and the server. • If the server now works, replace the boards and accessories one at a time to determine which one is causing the problem.

  • Page 82: Hp Server Diagtools

    In order to be effective, diagnostic software tools must be used in the context of a wider troubleshooting procedure. Diagtools for HP Servers is a set of offline diagnostic tests, including tests for system and processor components, memory and storage elements, ports, and input/output devices. Diagtools is supplied on the HP StartUp CD-ROM.

  • Page 83

    • parallel ports • video monitor Diagtools is an offline diagnostic. Offline diagnostics do not use the main operating system (OS) of the HP Server. The alternate Diagtools OS has far fewer features than the full-fledged OS. Thus, its capabilities are limited to a set of basic tests and a series of advanced tests.

  • Page 84: Hp Toptools

    HP Server. Toptools is located on the HP Toptools CD-ROM. For sites with a single-server installation, you may not need the power of the web-based HP Toptools. Instead, HP Toptools Auto Alert and HP Instant Toptools, included on the HP Server Navigator CD-ROM can provide all the tools you need to manage your small business environment.

  • Page 85: Troubleshooting, Preventive Maintenance, Troubleshooting Tools

    6 Troubleshooting Preventive Maintenance Refer to this table for preventive maintenance procedures for this HP Server tc4100. Be sure to turn off power to the HP Server tc4100 when cleaning it. Table 6-1. Preventative Maintenance Procedures Component Keyboard Monitor screen...

  • Page 86

    Contacts – How to get help or provide feedback. If you need assistance, HP recommends contacting your reseller or going to the HP website first. Refer to the topics listed above. If you need immediate telephone assistance, contact the HP Customer Support Center by referring to the list of telephone numbers in the HP Server Warranty and Service/Support booklet provided with the HP Server.

  • Page 87

    • If it is a hardware error, follow the instructions to log users off the LAN and power down the HP Server. Reboot and watch for any POST error messages and listen for any beep codes as the HP Server goes through POST then look up the error message in Chapter 5 of this Service manual.

  • Page 88: Troubleshooting Checklist, Bios Reset/update/recovery

    8. Check all cable and power connections, including those in the rack. If the HP Server is not powering on, unplug the AC power cords and wait 20 seconds then plug the AC power cords in again and restart the HP Server.

  • Page 89: Bios Reset, Bios Update/recovery, Clearing The Bios Configuration

    3. Press <F10> to save changes and exit the BIOS Setup Utility. BIOS Update/Recovery Use this procedure to update the HP Server system BIOS with the latest BIOS version. HP regularly posts a new version of the HP Server BIOS on the website to improve the HP Server’s performance.

  • Page 90: Password Problems, Supervisor Password

    Refer to the appropriate HP Server Operation and Maintenance Guide for the location of the password dipswitch. Supervisor Password 1. Power off the HP Server. Remove the covers and locate the password dipswitch and move to the opposite position. Open = Off...

  • Page 91: User Password, Operating System Not Found" Message Appears, Server Stops Or Hangs While Starting Up

    2. Power on the HP Server. When the memory count appears on the screen, power off the HP Server. 3. Move the password dipswitch back to the original position. 4. Power on the HP Server. The system BIOS Setup Utility will allow access to it now without having to enter any password.

  • Page 92: Power Problems

    1. Verify the HP Server’s power cord is plugged in to a known good power source. 2. Is the On/Off/Sleep LED on the front of the HP Server tc4100 a steady green, which indicts it is getting power? 3.

  • Page 93: Video Or Monitor Problems

    The HP Server should not be re-populated with components until video is produced. For each step taken, be certain to unplug the power for 30-60 seconds prior to powering the HP Server back on. For each power up attempt, allow at least 60 seconds for the HP Server to produce video.

  • Page 94: Configuration Problems

    • Exit out of the BIOS Setup Utility, making sure to save changes before exiting. On reboot, see if the issue is resolved with the good battery in the HP Server. If this still does not resolve the issue, please contact the HP Customer Support Center for further troubleshooting assistance before replacing any parts.

  • Page 95: Keyboard Problems, Mouse Problems

    6. Try a known good cable. 7. If the printer’s parallel date cable is plugged into the HP Server after the server is on, reboot the HP Server. 8. Examine the printer for a paper jam. 9. Run the printer self-test. Refer to the printer’s manual for instructions.

  • Page 96: Floppy Disk Drive Problems, Flexible Disk Drive Problems, Cd-rom Drive Problems

    Chapter 6 2. If a KVM switch box is used with this HP Server, remove the mouse and plug the mouse directly into the mouse port on the HP Server.. NOTE Make sure the mouse is plugged into the mouse port and not the keyboard port.

  • Page 97: The Server Will Not Boot From A Bootable Cd

    Figure 6-2. Opening the CD-ROM Drawer 3. Remove the disk and close the drawer. 4. After you remove the disk, start the HP Server tc4100 and try to open the drawer again with the Eject Button or software commands. If the drawer still will not open, call HP Customer Support for further assistance before replacing any parts.

  • Page 98: Scsi Problems

    POST. 3. Determine what the boot order is for the HP Server. To verify that the SCSI boot controller board is in the correct position in the boot order, enter F2 on POST to access the system BIOS Setup Utility. The boot order can be viewed and changed from this utility.

  • Page 99: A Scsi Device Stops Working, A Scsi Device Does Not Work After Installation

    2. If the SCSI controller still does not banner on POST: a. Do all the previous to power off the HP Server then move the SCSI controller board into another slot. b. If this still does not resolve the issue: o Clear CMOS (See the previous instructions in this chapter on Clearing the BIOS Configuration.)

  • Page 100: Processor Problems, Memory Problems

    6. Ensure all installed SCSI controllers are configured correctly. 7. If the SCSI devices installed in an external connected to the HP Server operate in Ultra SCSI or FAST SCSI mode, this may cause a problem. The SCSI controller board and the internal SCSI devices normally provided with the HP Servers operate in Ultra 160 SCSI mode.

  • Page 101: Network Interface Card (embedded Or Pci) Problems, If The Adapter Cannot Connect To The Network

    Always wear an antistatic wrist guard when working inside the HP Server. If the problem persists: 1. Power off the HP Server, unplug the power cord from the power source and remove the left side cover. 2. Locate and reseat the memory modules.

  • Page 102

    Connect the NIC to a known good network connection. If there are still no lit LEDs, do the following: 2. Power off the HP Server and unplug the power cord/s from the power source. Remove the left side cover. NOTE The HP Server tc3100 has an integrated NIC so skip the following steps unless a PCI NIC is installed in the server.

  • Page 103: Replacing Parts, Safety Information, Service Tools Required, Replacing The Flexible Disk Drive

    5. When the latch is fully lifted, the access panel slides back towards the rear of the server. The panel can then be lifted off the server chassis.

  • Page 104: Replacing The Cd-rom Drive, Removing The Cd-rom Drive

    Chapter 7 8. From the front of the server, press the two tabs on the sides of the flexible disk drive and slide the drive forward and out of the chassis.. 9. The blue plastic rails need to be removed from the original flexible disk drive and insert them on the new drive.

  • Page 105: Installing The Cd-rom Drive

    9. Disconnect the IDE cable and the power cable from the back of the CD-ROM drive 10. .From the front of the server, locate the CD-ROM drive and push in on the blue tabs on the sides of the CD- ROM drive and slide the CD-ROM drive forward out of the chassis.

  • Page 106: Replacing The Hot Swap Drive Cage Backplane, Removing The Hot Swap Drive Cage Backplane

    Replacing the Hot Swap Drive Cage Backplane Removing the Hot Swap Drive Cage Backplane 1. Power down the HP Server and disconnect the power cord(s) from the back of the server. WARNING The power supplies continue to provide standby voltage to the HP Server until the power cord(s) is/are disconnected.

  • Page 107: Installing The Hot Swap Drive Cage Backplane, Replacing The Fan Assembly

    Chapter 7 12. Release the mount plate from the chassis by first raising it up slightly out of the lower slot, and then swinging it out towards the rear of the server and lifting it out of the chassis. See Captive screw Figure 7-3.

  • Page 108: Removing The Fan Assembly, Removing The Fan Tray

    Chapter 7 Removing the Fan Assembly 1. Power down the HP Server and disconnect the power cord(s) from the back of the server. WARNING The power supplies continue to provide standby voltage to the HP Server until the power cord(s) is/are disconnected.

  • Page 109: Installing The Fan Tray, Installing The Fan Assembly

    4. Lift the fan tray up and out of the chassis. Installing the Fan Tray Install the new fan tray and air scoop, then reverse the steps listed above to reassemble the server. Installing the Fan Assembly Install the new fan assembly then reverse the steps listed above to reassemble the server.

  • Page 110: Replacing The Power Supply, Removing The Power Supply

    Replacing the Power Supply Replace a failed power supply or install a redundant power supply in the HP Server. Only one power supply (425 Watt) is required for the HP Server. If power supply backup or redundancy is required, then an additional power supply may be installed in slot #2.

  • Page 111

    Chapter 7 Replacing Parts Power Supply 1 Power Supply 2 (or Filler panel) Filler panel Figure 7-7. Power Supply Location 2. Remove the AC power cord from the inlet on the supply. 3. Loosen the two captive screws. 4. Grasp the handle and use your thumb to depress the release latch. 5.

  • Page 112: Installing The Power Supply, Replacing The System Battery, Removing The System Battery

    Replacing the System Battery The HP Server uses a Lithium battery to support the real time (Time and Date) clock and configuration data in NVRAM. If your HP Server repeatedly loses its configuration, or the time of day clock stops, replace the battery.

  • Page 113: Installing The System Battery, Replacing The System Board Assembly, Removing The System Board

    Replacing the System Board Assembly Removing the System Board 1. Power down the HP Server and disconnect the power cord(s) from the back of the server. WARNING The power supplies continue to provide standby voltage to the HP Server until the power cord(s) is/are disconnected.

  • Page 114

    4. When the latch is fully lifted, the access panel slides back towards the rear of the server. The panel can then be lifted off the server chassis.

  • Page 115: Installing The System Board Assembly

    13. The System Board assembly is secured to the chassis by four blue thumbscrews. Two of these screws are on the System Board assembly and closest to the front of the server. The other two thumbscrews are at the rear of teh server inside the chassis.

  • Page 116: Replacing The Power Distribution Board, Removing The Power Distribution Board

    Replacing the Power Distribution Board Removing the Power Distribution Board 1. Power down the HP Server and disconnect the power cord(s) from the back of the server. WARNING The power supplies continue to provide standby voltage to the HP Server until the power cord(s) is/are disconnected.

  • Page 117: Installing The Power Distribution Board, Replacing The Diagnostic Board

    Replacing the Diagnostic Board You will only remove the diagnostic board from the HP Server when it is defective and requires replacement. The diagnostic board is enclosed in a protective cover. Remove the cover and save it for the replacement diagnostic board.

  • Page 118: Installing The Diagnostic Board

    1. Power down the HP Server. Refer to 2. Disconnect the power cord(s). WARNING The power supplies continue to provide standby voltage to the HP Server until the power cord(s) is/are disconnected. 3. If rack-mounted, extend the HP Server out of the rack.

  • Page 119: Removing The Control Panel, Installing The Control Panel

    2. Install the diagnostic board by reversing the procedure, Replacing the Control Panel You will only remove the control panel from the HP Server when it is defective and requires replacement. Removing the Control Panel 1. Power down the HP Server. Refer to 2.

  • Page 120: Parts Information, Covers, Fans, Chassis Parts, And Mass Storage

    8 Parts Information The Figures at the beginning of this chapter provide a view of the HP Server tc4100 replaceable parts. The complete list and description of these parts is in Covers, Fans, Chassis Parts, and Mass Storage Figure 8-1. Covers, Fans, Chassis Parts, and Mass Storage Table 8-1‚...

  • Page 121: Power Supplies And Chassis Parts, System Board Parts

    Chapter 8 Parts Information Power Supplies and Chassis Parts Figure 8-2. Power Supplies and Chassis Parts System Board Parts Figure 8-3. System Board Parts...

  • Page 122: Replaceable Parts List

    The part numbers listed below were available at the time of publication. Part numbers may change after publication. Order parts by the number listed below; HP’s parts price list database will generally contain a reference to the revised part number. If a processor baseboard or I/O baseboard needs to be replaced, remove processor modules, or adapter boards and transfer these to the new board.

  • Page 123

    Chapter 8 Table 8-1. Part Numbers Item Description Processor 1.13 GHz/512K Processor 1.26 GHz/512K Processor 1.4 GHz/512K Processor 1.53 GHz/512K Processor 1.66 GHz/512K 128MB 133MHz SDRAM DIMM 256MB 133MHz SDRAM DIMM 512MB 133MHz SDRAM DIMM 1 GB 133MHz SDRAM DIMM Pedestal Nameplate Rack Nameplate Rack Attach Left...

  • Page 124: Specifications, System Details, Weight And Dimensions, Video Display Modes

    9 Specifications System Details Weight and Dimensions The following table displays the weight and dimensions of the HP Server tc4100 in the rack model. Table 9-1. Weight and Dimensions (Rack Version) Height Width Depth Weight The following table displays the weight and dimensions of the HP Server tc4100 in the pedestal model.

  • Page 125

    Chapter 9 Table 9-3. Video Specifications Sorted by Color Depth Resolution 640 X 480 800 X 600 1024 X 768 1280 X 1024 640 X 480 800 X 600 1024 X 768 1280 X 1024 Table 9-4. Video Specifications Sorted by Resolution Resolution 640 X 480 640 X 480...

  • Page 126: Environment, Power Specification, Input Power Requirements

    Chapter 9 Environment The specifications listed below can vary if you install a mass storage device in your HP Server tc4100 that has more stringent environmental limits. Ensure that the operating environment is suitable for all mass storage devices in use.

  • Page 127: Power Ratings, Power Supply

    Current per Power Cord The power cord set found in your shipping box has been approved for use in the country where the Server was purchased. If any other power cord set is used, it must meet appropriate safety requirements in the country in which the Server is to be used.

  • Page 128: Index

    HP Management Solutions HP Server Navigator CD-ROM configuration assistant release history indicators front panel hot swap and non-hot swap disk drive power supply rear panel...

  • Page 129

    SCSI device selection SCSI installation mass storage devicesSCSI drive addressing memory modules installing memory problems multiple server configuration connecting AC power Navigator CD-ROM autorun feature Windows PC NIC indicators NIC problems non-hot swap shelves NOS installation...

  • Page 130

    Index system date changing system readme file system status LED tape drives time changing settings Toptools configuration Toptools for servers troubleshooting CD-ROM drive problems common problems configuration memory problems NIC problems password problems POST error messages printer/datacomm problems troubleshooting checklist Troubleshooting tools external connector user password...

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