Contacting Tac By Telephone; Document Conventions - Cisco 7960 User Manual

Document Conventions

Contacting TAC by Telephone

If you have a priority level 1 (P1) or priority level 2 (P2) problem, contact TAC by telephone and
immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following
website:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
P1 and P2 level problems are defined as follows:
•
•
Document Conventions
This document uses the following conventions:
Convention
boldface font
italic font
[ ]
{ x | y | z }
[ x | y | z ]
string
font
screen
font
boldface screen
italic screen font
^
< >
Means reader take note. Notes contain helpful suggestions or references to material not covered in
Note
the publication.
Means reader be careful. In this situation, you might do something that could result in equipment
Caution
damage or loss of data.
Cisco IP Phone Models 7960 and 7940 User Guide
xii
P1—Your production network is down, causing a critical impact to business operations if service is
not restored quickly. No workaround is available.
P2—Your production network is severely degraded, affecting significant aspects of your business
operations. No workaround is available.
Description
Commands and keywords are in boldface.
Arguments for which you supply values are in italics.
Elements in square brackets are optional.
Alternative keywords are grouped in braces and separated by vertical bars.
Optional alternative keywords are grouped in brackets and separated by
vertical bars.
A nonquoted set of characters. Do not use quotation marks around the string
or the string will include the quotation marks.
Terminal sessions and information the system displays are in
Information you must enter is in
Arguments for which you supply values are in italic screen font.
The symbol ^ represents the key labeled Control—for example, the key
combination ^D in a screen display means hold down the Control key while
you press the D key.
Nonprinting characters, such as passwords are in angle brackets.
font.
boldface screen
font.
screen
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Preface