Troubleshooting - Motorola RNG200N User Manual

Troubleshooting

8
Before calling your service provider, review this troubleshooting guide. This information
is to help you quickly solve a problem. If your problem still exists, contact your service
provider.
Problem
The RNG set-top will
not power on
The remote control
does not work
There is no audio
when viewing cable
channels
There is no audio
from the center
and/or surround
speakers of a home
theater receiver
High-Definition All-Digital Dual Tuner DVR Set-top RNG200N • User Guide
365-095-16097-x.1 This document is uncontrolled pending incorporation in a Motorola CMS
The RNG set-top may have received a software update and may not power on
while the new software is being installed. Try again in a few minutes.
Verify that the AC power cord of the external power supply is connected to the
RNG set-top and an AC outlet. Unplug the RNG set-top from the AC outlet, plug
it back in, and then press the POWER button.
If the RNG set-top is connected to a switched outlet on another unit, verify that
that unit is powered on. Unplug the power cord from the RNG set-top's AC
outlet, plug it back it in, and then press the POWER button. Use an unswitched
outlet, if possible.
Press the POWER button on the RNG set-top front panel instead of the remote
control. The batteries in the remote control may be depleted.
Verify that the remote control is in "Cable" mode.
Verify that there are no obstructions between the remote control and the RNG
set-top. Aim the remote control directly at the RNG set-top front panel, not the
TV or VCR.
The angle between the remote control and the RNG set-top may be too large.
Stand in front of the RNG set-top and not too far to either side.
Press and release operation keys one at a time, firmly and deliberately.
Try changing channels using the buttons on the RNG set-top front panel.
Check the batteries in the remote control. Install new batteries if needed.
Verify that the mute button on the remote control has not been pressed. Press
mute on the remote control to restore sound.
If the RNG set-top audio output is connected to the TV, verify that the mute
button on the TV has not been pressed.
If the RNG set-top audio output is connected to a home theater receiver, verify
that the receiver is set to the appropriate input source and the mute button on the
receiver has not been pressed.
Verify that you have the correct cables for the audio connections.
Verify that the audio cables are firmly connected between the RNG set-top and
the audio playback device (TV, receiver, DVD player, etc.).
Not all programs feature full Dolby Digital [5.1] or Dolby Digital Plus [7.1]
surround sound. In some cases, the programs may only contain left and right
stereo audio.
Verify that the S/PDIF cable (coaxial or optical) is firmly connected to the RNG
Troubleshooting
Possible Solution
B
44