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Motorola DCT3400 Series User Manual

Dct3400 series high-definition dvr set-top box
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  • Page 2 Product identification and supply rating are provided on the label found on the bottom of the unit. REPAIRS If you find the unit in need of repair, call Motorola Support at 1-866-668-2271 or 1-866-MOT-BCS1. NOTE TO CATV SYSTEM INSTALLER This reminder is provided to call the CATV system installer’s attention to Article...
  • Page 3: Important Safety Instructions

    IMPORTANT SAFETY INSTRUCTIONS Read these instructions. Keep these instructions. Heed all warnings. Follow all instructions. Do not use this apparatus near water. Clean only with a dry cloth. Do not block any ventilation openings. Install according to the manufacturer’s instructions. Do not install near any heat sources, such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
  • Page 4: Regulatory Information

    According to 47 CFR, Parts 2 and 15 for Class B Personal Computers and Peripherals; and/or CPU Boards and Power Supplies used with Class B Personal Computers, Motorola, Inc., 6450 Sequence Drive, San Diego, CA 92121, 1-800-225-9446, declares under sole responsibility that the product identifies with 47 CFR Part 2 and 15 of the FCC Rules as a Class B digital device.
  • Page 5: Software License

    Motorola or its third party licensors and is protected by United States copyright laws and international treaty provisions. Except as otherwise expressly provided in this License, the copying, reproduction, distribution, or preparation of derivative works of the Software, any portion of the Product, or the documentation is strictly prohibited by such laws and treaty provisions.
  • Page 6 (such as translation, transformation, or adaptation) without written permission from Motorola, Inc. Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change. Motorola provides this guide without warranty of any kind, either implied or expressed, including but not limited to the implied warranties of merchantability and fitness for a particular purpose.
  • Page 7: Table Of Contents

    DCT3400 Series User Guide CONTENTS Introduction .....................3 Overview ....................4 Front Panel ..................4 Rear Panel ..................6 Operation ....................8 Turning Power On and Off...............8 Changing Channels ................8 Adjusting the Volume............... 8 Interactive Program Guide...............8 Digital Video Recorder (DVR)..............9 Optimizing Your Cable Terminal For HDTV........10 On-Screen Graphics ................14...
  • Page 8 Optional IR Blaster................32 Installing the Optional IR Blaster ..........32 Connecting the IR Blaster.............. 34 Recording Your Connections ..............35 Data Devices ..................36 Troubleshooting ..................37...
  • Page 9: Introduction

    ® Congratulations on receiving a Motorola DCT3412 High-Definition Advanced DVR Cable Terminal. Motorola has merged the extraordinary features of digital cable - the seemingly endless programming options, interactive program guides, video on demand (VoD), and commercial free, CD quality music - with the flexibility of a dual-tuner digital video recorder (DVR) and the incredible picture quality and sound of high-definition TV (HDTV).
  • Page 10: Overview

    OVERVIEW Front Panel The front panel controls provide functional navigation if the remote control is lost or is temporarily out of service. Certain functions, such as those requiring a numeric entry, require a remote control. Figure 2-1 Front panel INFO OPTION MSGS.
  • Page 11 DCT3400 Series User Guide Table 2-1 Front panel Feature Function Displays the current channel and program INFO information (not supported by all applications) Displays the channel number or time of day. The LED DISPLAY indicators are: MSGS — the DCT3412 has received messages for you to read ON —...
  • Page 12: Rear Panel

    Rear Panel The rear panel contains an unswitched power outlet; connectors for video, audio, and RF cabling; data output; and modem and data interface connectors. Some connectors (USB, ETHERNET) are not enabled and require the support of application software. Figure 2-2 Rear panel...
  • Page 13 DCT3400 Series User Guide Table2-2 Rear panel connections Item Function F-type coaxial cable input RF IN RF video output RF OUT Mini phono jack enabling the DCT3412 to control a VCR using an optional, low-power IR Blaster transmitter (not all IPGs support this feature)
  • Page 14: Operation

    OPERATION Turning Power On and Off Press on the front panel to turn the cable terminal on or off. When POWER using the remote control, be sure it is in cable mode by pressing CABLE before pressing POWER Changing Channels You can change channels in two ways: •...
  • Page 15: Digital Video Recorder (Dvr)

    DCT3400 Series User Guide DIGITAL VIDEO RECORDER (DVR) The DCT3412 contains a hard drive for the DVR to record standard- and high-definition TV programs. A standard VCR records and plays analog video. DVR records and plays digital video. Unlike an analog tape, the hard drive allows simultaneous recording and playback.
  • Page 16: Optimizing Your Cable Terminal For Hdtv

    If you use the IEEE 1394 output, no adjustments to the settings are required. For a TV with an HDMI connection, be sure the TV is on and connected to the connector before adjusting the settings. Motorola HDMI OUT recommends using HDMI cables less than 65 feet long for optimal performance.
  • Page 17 DCT3400 Series User Guide Use the remote control or the cursor keys on the front panel to navigate the on-screen menus: • Press the ▲ and ▼ keys to highlight the setting you wish to change. • Press the ► key to select an option.
  • Page 18 Setting Description Sets the display format for 4:3 standard-definition 4:3 Override programming. If the YPbPr Output is set to 1080i, 720p, or 480p, this setting defaults to 480i. If the YPbPr Output is set to 480i, this setting defaults to OFF and cannot be changed. Options are: •...
  • Page 19 DCT3400 Series User Guide Setting Description Sets the font color. Defaults to AUTO. Options are AUTO, Font Color WHITE, BLACK, RED, GREEN, BLUE, YELLOW, MAGENTA, or CYAN. Sets the opacity. Defaults to AUTO. Options are AUTO, Font Opacity TRANSPARENT, TRANSLUCENT, SOLID, or FLASHING.
  • Page 20: On-Screen Graphics

    ON-SCREEN GRAPHICS The DCT3412 can generate on-screen graphics that overlay the video programming or fill the entire television screen. Common examples include on-screen menus (such as the User Setting menu), closed captions, and interactive program guides. The cable terminal overlays these graphics whenever you display a menu, enable closed captions, or scroll through a program grid.
  • Page 21: Additional Hdmi Settings

    DCT3400 Series User Guide ADDITIONAL HDMI SETTINGS If an HDMI TV or home theater receiver is connected to the HDMI port, you can display the Additional HDMI Settings screen. These settings are based on the preferred settings of the display device when initially connected to the set-top.
  • Page 22 The Additional HDMI Settings are: Setting Description HDMI/DVI Mode Set the HDMI port to one of the following: • HDMI — recommended for an HDMI display device • DVI — the HDMI audio capability is disabled, and the DVI signal format is used for video so that the HDMI port operates as a DVI port Color Space Sets the palette of colors available to create the display...
  • Page 23: Connecting Your Cable Terminal

    DCT3400 Series User Guide CONNECTING YOUR CABLE TERMINAL This section describes connecting the cable terminal to your home entertainment system. Instructions and diagrams are included for connections to: • High-definition television (HDTV) • A/V Receiver – Audio • Stereo TV •...
  • Page 24: Video Connection Options

    HDMI and IEEE 1394 offer higher video quality than component video. If your TV has an HDMI input, use the HDMI output instead of IEEE 1394. For optimal performance, Motorola recommends using HDMI cables less than 65 feet long. HDMI and IEEE 1394 are video and audio connections. If you use HDMI or IEEE 1394, no separate audio connection to your TV is required.
  • Page 25: Important Safety Considerations

    DCT3400 Series User Guide Important Safety Considerations V E N T I L A T E INFO OPTION MSGS. RECORD MENU GUIDE REMOTE POWER SELECT DCT3412 I Dual Tuner DVR / HDTV Capable Follow these important safety guidelines when positioning and connecting your cable terminal: •...
  • Page 26: Connecting To An Hdtv - Video Only

  • Page 27 DCT3400 Series User Guide Connecting HDTV – Video Only Connect an RF coaxial cable to the cable wall outlet and the connector on the cable terminal. CABLE IN Connect the HDTV using component video, HDMI, or IEEE 1394. Component video (Y Pb Pr) Connect the component video cables to the Y, Pb, and Pr connectors on your cable terminal and the HDTV.
  • Page 28: Connecting To An Hdtv - Audio Only

  • Page 29 DCT3400 Series User Guide Connecting HDTV – Audio Only Connect the stereo audio cable to the connectors on the AUDIO R cable terminal and the corresponding connectors on the HDTV. If your equipment supports it, use the or coaxial OPTICAL SPDIF digital SPDIF outputs instead of the outputs.
  • Page 30: Connecting To An A/V Receiver - Audio Only

  • Page 31 DCT3400 Series User Guide Connecting an A/V Receiver – Audio Only The audio connections options to your A/V receiver or home theater receiver are: • Optical SPDIF: Connect the optical SPDIF cable to the OPTICAL connector on the cable terminal and the corresponding SPDIF connector on the A/V receiver.
  • Page 32: Connecting To A Stereo Tv

  • Page 33: Connecting A Stereo Tv

    DCT3400 Series User Guide Depending on the TV’s inputs: If possible, use the connectors on the DCT3412. VIDEO AUDIO If the TV has no S-Video input, use the composite VIDEO AUDIO connectors on the DCT3412. If the TV has an RF input only, use the...
  • Page 34: Connecting To A Stereo Tv And Stereo Vcr

  • Page 35: Connecting A Stereo Tv And Stereo Vcr

    DCT3400 Series User Guide Connecting a Stereo TV and Stereo VCR Connect an RF coaxial cable to the cable wall outlet and the connector on the cable terminal. CABLE IN Connect a stereo audio cable to the connectors AUDIO OUT R...
  • Page 36: Connecting To An A/V Receiver, Tv, And Vcr

  • Page 37 DCT3400 Series User Guide Connecting an A/V Receiver, TV, and VCR Connect an RF coaxial cable to the cable wall outlet and the connector on the cable terminal. CABLE IN Connect a stereo audio cable to the connectors on AUDIO OUT R...
  • Page 38: Optional Ir Blaster

    OPTIONAL IR BLASTER Installing the Optional IR Blaster The optional IR Blaster provides control of the subscriber VCR from the cable terminal. It consists of a low-power infrared transmitter attached to a six-foot cord and a mounting bracket. The mounting bracket is a clear plastic holder that has a pad of adhesive tape that enables you to install the IR Blaster near the VCR-IR receiver.
  • Page 39 DCT3400 Series User Guide Locating the IR Receiver on the VCR The IR receiver area is not visible on some VCRs. To locate it: Obtain a piece of opaque material, such as a 3- by 5-inch index card. Use the card to block off areas of the VCR where the IR receiver might be located.
  • Page 40: Connecting The Ir Blaster

    Connecting the IR Blaster To connect the IR Blaster: Fit the transmitter into the mounting bracket (refer to Figure 2-3). Plug the mini-pin connector into the ir jack on the rear panel: Figure 2-4 IR Blaster installed Remove the adhesive tape cover from the mounting bracket. Position and press firmly to attach the mounting bracket to the IR receiver on the VCR.
  • Page 41: Recording Your Connections

    DCT3400 Series User Guide RECORDING YOUR CONNECTIONS Use this diagram to record the connections between your home entertainment components. You can use this diagram to reconnect your system if you move the equipment or add new equipment. Disconnect the power from the cable terminal before connecting or changing cable connections.
  • Page 42: Data Devices

    DATA DEVICES Do not attempt to connect data devices without contacting your service provider. Advanced data features require the proper application and network infrastructure to operate. In addition to high quality audio and video, the DCT3412 can deliver high-speed data services such as Internet access, e-mail, IP Telephony, E-Commerce, and home banking.
  • Page 43: Troubleshooting

    DCT3400 Series User Guide TROUBLESHOOTING Before calling your service provider, review this troubleshooting guide. This information is to help you quickly solve a problem. If your problem still exists, contact your service provider. Problem Possible Solution The cable terminal may have received a software update...
  • Page 44 Problem Possible Solution Verify that the button on the cable terminal or the There is no audio MUTE remote control was not pressed. Press on the when viewing cable MUTE remote control to restore sound. channels If the cable terminal audio output is connected to the TV, verify that the button on the TV was not pressed.
  • Page 45 DCT3400 Series User Guide Problem Possible Solution Verify that the TV is powered on and set to the There is no video appropriate input source for the cable terminal. on the TV screen Verify that the cable terminal is powered on and tuned to an authorized cable channel.
  • Page 46 Problem Possible Solution Widescreen TVs display 4:3 programs in this format There are black unless set to Stretch. Turn on the 4:3 OVERRIDE feature bars to the right in the User Settings menu. This enables most and left of the widescreen TVs to stretch the video to fill the screen picture (see your TV manual for information about stretching 4:3...
  • Page 47 DCT3400 Series User Guide Problem Possible Solution This may occur on a 4:3 TV if the 4:3 OVERRIDE setting There are black is OFF. To set 4:3 SD programming to fill the screen, bars on all four depending on the capabilities of the TV, set sides of the picture 4:3 OVERRIDE to 480i or 480p.
  • Page 48 Visit our website at: 524249-001-d 12/05...

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