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Troubleshooting Tips
General Troubleshooting Tips
Properly plug your television and HD settop box into an electrical outlet. (If a light
switch controls the outlet, make sure it's turned on.)
Make sure all cables are properly connected and connections are finger tight.
Make sure power indicator light on the settop box is on.
Make sure TV power is on and TV is tuned to channel 3 or the correct video input.
If your set-up includes a VCR and/or stereo, make sure they are properly connected
to the settop box.
Blank Screen or Snowy Picture
If you are using the cable TV/RF input, make sure your TV and/or VCR are
tuned to channel 3.
If you are using the line/RCA inputs, make sure your TV and/or VCR are tuned to the
correct line input.
Blue Screen or other VCR-related Problems
Make sure your VCR is tuned to channel 3 or the correct video input.
Press TV/VCR button on your VCR.
There are no graphics, closed captions, or program guides appearing on
the TV screen
The HD settop box cannot generate graphics on all video outputs at all times.
If the HD settop is set to 1080i, 720p, or 480p output format, graphics are only
available on the high definition video outputs (DVI and component video).
If the HD settop is set to 480i, graphics are available on all video outputs.
If the HD settop is connected to a standard definition (SD) TV, verify that the HD settop
is configured to use the 480i output mode.
Interactive Guide with No Program Listing
Disconnect the power cord from the electrical outlet and wait at least 10 seconds.
Plug the power cord back into the electrical outlet to begin reloading the interactive
guide information. This will take about 30 minutes to complete. While the guide is
reloading information, you will be able to watch TV and change channels with your
remote, but on-screen programming listings will not be available until the reloading
process is complete.
No Sound
Verify that the mute function has not been activated on your TV and/or HD settop box.
Make sure the volume is turned up on your TV or home theater system.
If you are using a stereo receiver or home theater system, verify that the audio
connections are correct.
More Troubleshooting Help
If you need additional help, please call Mediacom at: 1-877-854-2253
9
HD Settop Box Front Panel
The front panel has 12 keys and an LED display. Use the keys to perform basic functions
such as access to the interactive program guide, navigate menus, and order On
Demand/Pay-Per-View events. The table following this drawing describes each key and
its use.
DCT 6200
2
3 4 5
Key
Description
1. LED
Displays the channel number or time of day.
There are four indicator lights on the LED screen:
MSGS. — the DCT6200 has received messages for you to read
ON — the DCT6200 is powered on
A/B — the RF bypass is active
REMOTE — the remote control is in use
2. CURSOR
Moves the cursor around the program guide and menu screens.
3. MENU
Displays the main menu.
4. POWER
Turns the device ON or OFF.
5. INFO
Displays the current channel and program information.
6. A/B
Use to manually enable the RF bypass function. You must have a
cable-ready TV for this function to operate.
7. SELECT
Selects menu options, events or programs from the program guide.
8. GUIDE
Displays the program guide.
9. CHANNEL +
Changes the channels by moving Up or Down.
CHANNEL -
10. SMART CARD
This interface is intended to support electronic commerce activity
SLOT
utilizing a Smart Card.
1
6 7 8
9
10
(Not enabled on this unit.)
(Not enabled on this unit.)
(Not enabled on this unit.)
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