Westell Technologies Versalink 327W User Manual page 168

User Guide
D
Diagnostics Help
This screen provides tools for diagnosing PPP connection problems. Some tests depend on VersaLink's status and
the capabilities exercised by previous tests, which may prevent other types of testing.
Beginning of Diagnostics Help screens
DSL
VersaLink status checks the connection. The following is a list of the possible responses:
Up
Down
PPPoE
The PPPoE status indicates if a PPPoE session is established (i.e., if the PPPoE Discovery procedure has
completed). The following is a list of the possible responses:
Session up
no session
initiating session
Session halted
passed
Session failure
030-300408 Rev. B
DSL
VersaLink is operating correctly and has obtained synchronization with the
opposing DSLAM.
Explanation: VersaLink is operating correctly, but has not synchronized with the
opposing DSLAM.
Solution: First, check to be sure that the cable connecting VersaLink to the
ADSL wall jack is properly connected at both ends. If the cable is properly
connected and VersaLink does not synchronize, try another phone cable. Next,
wait for VersaLink to train. It can sometimes take as long as two minutes for
VersaLink to train. If it still has not come into synchronization, power cycle
VersaLink. If you have tried the approach above and VersaLink still does not
synchronize, contact your service provider.
PPPoE
A valid PPPoE session has been detected.
Currently there is no active PPPoE session. A PPP session must be connected
from the homepage screen.
The connection process for a PPPoE session has been initialized. It can
sometimes take a few seconds for the PPPoE Discovery procedure to complete.
Wait 10-15 seconds and try again. If the PPPoE Discovery still cannot complete,
there may be a configuration issue with your service provider's equipment.
Verify your VPI/VCI settings (on the LAN Advanced page) and contact your
ISP provider.
A successful PPPoE session was halted. A PPP session must be connected from
the homepage screen.
A valid PPPoE session was established.
A PPPoE session could not be made. There may be a configuration issue with
your service provider's equipment. Verify your VPI/VCI settings (on the LAN
Advanced page) and contact your provider.
VersaLink™ Gateway (Model 327W)
168 August 2005