E-Mail, Modem, And Internet Problems - Dell LATITUDE D630 PP24L User Manual

Click Properties.
3
Click the Tools tab.
4
Under Error-checking, click Check Now.
5
Click Scan for and attempt recovery of bad sectors.
6
Click Start.
7

E-Mail, Modem, and Internet Problems

Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 163) as you complete these
checks.
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide
NOTE:
Connect the modem to an analog telephone jack only. The modem does not operate while it is
connected to a digital telephone network.
C M O
HECK THE ICROSOFT UTLOOK
In Outlook Express, click Tools, click Options, and then click Security.
1
Click Do not allow attachments to remove the checkmark.
2
C
H E C K T H E T E L E P H O N E L I N E C O N N E C T I O N
C
H E C K T H E T E L E P H O N E J A C K
C
O N N E C T T H E M O D E M D I R E C T L Y T O T H E T E L E P H O N E W A L L J A C K
U
SE A DIFFERENT TELEPHONE LINE
modem. (The jack has either a green label or a connector-shaped icon next to it.)
• Ensure that you hear a click when you insert the telephone line connector into the modem.
• Disconnect the telephone line from the modem and connect it to a telephone. Listen for a
dial tone.
• If you have other telephone devices sharing the line, such as an answering machine, fax
machine, surge protector, or line splitter, then bypass them and connect the modem directly
to the telephone wall jack. If you are using a line that is 3 m (10 ft) or more in length, try a
shorter one.
R M D
UN THE ODEM IAGNOSTIC
Modem Diagnostic Tool. Follow the instructions on the screen to identify and resolve modem
problems.
V
ERIFY THAT THE MODEM IS COMMUNICATING WITH
Click the Start button and click Control Panel.
1
Click Printers and Other Hardware.
2
Click Phone and Modem Options.
3
.
®
E S S
XPRESS ECURITY ETTINGS
.
.
•Verify that the telephone line is connected to the jack on the
—
Click the Start button, point to All Programs and then click
T —
OOL
W
INDOWS
If you cannot open your e-mail attachments:
—
.
—
89
Troubleshooting