Unexpected Characters; Lockups And Software Problems; The Computer Does Not Start Up; The Computer Stops Responding - Dell LATITUDE D630 PP24L User Manual

From the Windows desktop, click the Start button, point to Programs, point to Accessories,
3
and click Notepad.
Type some characters on the external keyboard and verify that they appear on the display.
4
If you cannot verify these steps, you may have a defective external keyboard.
T
O VERIFY THAT THE PROBLEM IS WITH THE EXTERNAL KEYBOARD
Shut down the computer.
1
Disconnect the external keyboard.
2
Turn on the computer.
3
From the Windows desktop, click the Start button, point to Programs, point to Accessories,
4
and click Notepad.
Type some characters on the internal keyboard and verify that they appear on the display.
5
If the characters appear now but did not with the external keyboard, you may have a defective
external keyboard. Contact Dell (see "Obtaining Assistance" on page 159).
R
UN THE KEYBOARD DIAGNOSTICS TESTS
Diagnostics (see "Dell Diagnostics" on page 83). If the tests indicate a defective external keyboard,
contact Dell (see "Obtaining Assistance" on page 159).

Unexpected characters

D
ISABLE THE NUMERIC KEYPAD
displayed instead of letters. Verify that the numbers lock light is not lit.

Lockups and Software Problems

Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 163) as you complete these
checks.
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide

The computer does not start up

E A C
N S U R E T H A T T H E
.
E L E C T R I C A L O U T L E T

The computer stops responding

NOTICE:
You might lose data if you are unable to perform an operating system shutdown.
If you are unable to get a response by pressing a key on your keyboard or
T —
URN THE COMPUTER OFF
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the
computer turns off. Then restart your computer.
Run the PC-AT Compatible Keyboards tests in the Dell
—
Press <Num Lk> to disable the numeric keypad if numbers are
—
.
A D A P T E R I S F I R M L Y C O N N E C T E D T O T H E C O M P U T E R A N D T O T H E
,
CHECK THE INTEGRATED KEYBOARD
—
Troubleshooting
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