Common Postscript Problems; Common Windows Problems - Samsung SCX-812x Series User Manual

condition
The machine dials a The other fax machine may be turned off, out of
number, but the paper, or cannot answer incoming calls. Speak
connection with the with the other machine operator and ask her/him
other fax machine to solve out the problem.
fails.
Faxes do not store in There may not be enough memory space to
memory. store the fax. If the display indicating the
memory status shows, delete any faxes you no
longer need from the memory, and then try to
store the fax again.
Blank areas appear You may have chosen the wrong paper settings
at the bottom of in the user option setting. For details about
each page or on paper settings (see "Tray setting" on page 47).
other pages, with a
small strip of text at
the top

Common PostScript problems

The following situations are PS language specific and may occur when
several printer languages are used.
Problem Possible cause
PostScript file The PostScript
cannot be printed. driver may not be
installed correctly.
"Limit Check Error" The print job was
message appears. too complex.
A PostScript error The print job may
page prints. not be PostScript.
The optional dual The printer driver
cassette feeder (tray has not been
3, tray 4) is not configured to
selected in the recognize the
driver. optional dual
cassette feeder
(tray 3, tray 4).
When printing a The resolution
document in MAC setting in the printer
with Acrobat Reader driver may not be
6.0 or higher, colors matched with the
print incorrectly. one in Acrobat
Reader.
suggested solutions
Solution
• Install the PostScript
driver.
• Print a configuration
page and verify that
the PS version is
available for printing.
• If the problem persists,
contact a service
representative.
You might need to
reduce the complexity of
the page or install more
memory.
Make sure that the print
job is a PostScript job.
Check to see whether
the software application
expected a setup or
PostScript header file to
be sent to the machine.
Open the PostScript
driver properties, select
the Device Options tab,
and set the tray option of
the Tray Options
section.
Make sure that the
resolution setting in your
printer driver matches
the one in Acrobat
Reader.
Troubleshooting_ 157

Common Windows problems

Condition
"File in Use" Exit all software applications. Remove all
message appears software from the printer's startup group, then
during installation. restart Windows. Reinstall the printer driver.
"General Protection Close all other applications, reboot Windows
Fault", "Exception and try printing again.
OE", "Spool 32", or
"Illegal Operation"
messages appear.
"Fail To Print", "A These messages may appear during printing.
printer timeout error Just keep waiting until the machine finishes
occurred" messages printing. If the message appears in standby
appear. mode or after printing has been completed,
check the connection and/or whether an error
has occurred.
Refer to Microsoft Windows 2000/XP/2003/Vista User's Guide that
came with your computer for further information on Windows error
messages.
Suggested solutions