Common Postscript Problems - Samsung ML-551 Series User Manual

CONDITION
Solid Color or • The imaging unit may not be installed prop-
Black pages erly. Remove the imaging unit and reinsert it.
• The imaging unit may be defective. Remove
the imaging unit and install a new one (See
"Replacing the imaging unit" on page 99).
A
• The machine may require repair. Contact a
service representative.
Loose toner • Clean the inside of the machine (See "Clean-
ing the inside" on page 73).
• Check the paper type and quality (See "Print
media specifications" on page 110).
• Remove the imaging unit and then, install a
new one (See "Replacing the imaging unit" on
page 99).
• If the problem persists, the machine may
require repair. Contact a service representa-
tive.
Character Voids Character voids are white areas within parts of
characters that should be solid black:
• You may be printing on the wrong surface of
A the paper. Remove the paper and turn it
around.
• The paper may not meet paper specifica-
tions (See "Print media specifications" on
page 110).
Horizontal stripes If horizontally aligned black streaks, white
streaks or smears appear:
A a B b C • The imaging unit may be installed improp-
erly. Remove the imaging unit and reinsert it.
A a B b C
• The imaging unit may be defective. Remove
A a B b C
the imaging unit and install a new one (See
"Replacing the imaging unit" on page 99).
A a B b C
• The machine might had a minor shock dur-
A a B b C
ing printing or copying. There is no problem
with the machine. Try printing again.
• If the problem persists, the machine may
require repair. Contact a service representa-
tive.
Curl If the printed paper is curled or paper does not
feed into the machine:
• Turn the stack of paper over in the tray. Also
try rotating the paper 180° in the tray.
• Change the printer option and try again. Go
to Printing Preferences, click Paper tab,
and set type to Thin (See "Opening printing
preferences" on page 52).
SUGGESTED SOLUTIONS CONDITION
An unknown image
repetitively
appears on a few
sheets or loose
toner, light print, or
contamination
occurs.

Common PostScript problems

The following situations are PS language specific and may occur when sev-
eral printer languages are used.
PROBLEM
PostScript file can-
not be printed.
"Limit Check Error"
report prints.
A PostScript error
page prints.
The optional tray is
not selected in the
driver.
When printing a doc-
ument in Mac with
Acrobat Reader 6.0
or higher, colors
print incorrectly.
Troubleshooting_ 94
SUGGESTED SOLUTIONS
Your machine is probably being used at an alti-
tude of 1,000 m (3,281 ft.) or above.
The high altitude may affect the print quality,
such as loose toner or light imaging. Change the
correct altitude setting to your machine (See
"Altitude adjustment" on page 42).
POSSIBLE
SOLUTION
CAUSE
The PostScript • Install the PostScript
driver may not be driver (See "Installing
installed correctly. locally connected
machine's driver" on
page 32).
• Print a configuration
page and verify that
the PS version is avail-
able for printing.
• Reinstall the PS
driver. If the problem
persists, contact a ser-
vice representative.
The print job was You might need to
too complex. reduce the complexity of
the page or install more
memory (See "Installing
a memory module" on
page 103).
The print job may Make sure that the print
not be PostScript. job is a PostScript job.
Check to see whether
the software application
expected a setup or
PostScript header file to
be sent to the machine.
The printer driver Open the PostScript
has not been con- driver properties, select
figured to recog- the Device Options tab,
nize the optional and set the tray option.
tray.
The resolution set- Make sure that the reso-
ting in the printer lution setting in your
driver may not be printer driver matches
matched with the the one in Acrobat
one in Acrobat Reader.
Reader.