Table of Contents
Advertisement
Make sure you configured a proper EthernetWAN interface (Network Setting > Broadband >
2
Multi-WAN screen) with the Internet account information provided by your ISP and that it is
enabled.
Check that the WAN interface you are connected to is in the same interface group as the Ethernet
3
connection (Network Setting > Interface Group/VLAN).
If you set up a WAN connection using bridging service, make sure you turn off the DHCP feature in
4
the LAN screen to have the clients get WAN IP addresses directly from your ISP's DHCP server.
I cannot access the Internet anymore. I had access to the Internet (with the Device), but my
Internet connection is not available anymore.
Your session with the Device may have expired. Try logging into the Device again.
1
Check the hardware connections, and make sure the LEDs are behaving as expected. See the
2
Quick Start Guide and
Turn the Device off and on.
3
If the problem continues, contact your ISP.
4
39.4 Wireless Internet Access
What factors may cause intermittent or unstabled wireless connection? How can I solve this
problem?
The following factors may cause interference:
• Obstacles: walls, ceilings, furniture, and so on.
• Building Materials: metal doors, aluminum studs.
• Electrical devices: microwaves, monitors, electric motors, cordless phones, and other wireless
devices.
To optimize the speed and quality of your wireless connection, you can:
• Move your wireless device closer to the AP if the signal strength is low.
• Reduce wireless interference that may be caused by other wireless networks or surrounding
wireless electronics such as cordless phones.
• Place the AP where there are minimum obstacles (such as walls and ceilings) between the AP and
the wireless client.
• Reduce the number of wireless clients connecting to the same AP simultaneously, or add
additional APs if necessary.
SBG3500-N000 User's Guide
Section 1.3 on page
22.
Chapter 39 Troubleshooting
331
Advertisement
Table of Contents
Troubleshooting
