Avaya 4600 Series Installation Manual page 70

Troubleshooting Guidelines
Table 2: Possible Error and Status Messages During Installation of 4600 Series IP
Telephones (continued)
Message
System busy
System Error
Timeout Error
Undefined
Error
Resource Error
Wrong Set Type
70 4600 Series IP Telephone Release 2.2 Installation Guide
Cause/Resolution
CAUSE: Most likely, the number of IP endpoints on the PBX is already
at maximum, Less likely, network resource is unavailable.
RESOLUTION: The telephone was attempting to access a network
resource (DHCP server, TFTP server, HTTP server, or the PBX) and
was not successful. Check the resource being called upon for its
availability. If the resource appears operational and properly linked to
the network, verify that addressing is accurate and that a communication
path exists in both directions between the telephone and the resource.
CAUSE: The PBX has an unspecified problem.
RESOLUTION: Consult your Avaya Media Server administration and
troubleshooting documentation.
CAUSE: Protocol timeout error.
RESOLUTION: Retry. If failure continues, check network congestion,
addresses, etc. to identify cause of timeout.
CAUSE: The PBX has rejected registration for an unspecified reason.
RESOLUTION: Consult your Avaya Media Server administration and
troubleshooting documentation.
CAUSE: The PBX rejects the registration request.
RESOLUTION: Verify administration to ensure the telephone's proper
IP address, extension, and password are being used.
CAUSE: The PBX does not recognize the set type.
RESOLUTION: Ensure the PBX is properly administered to expect the
appropriate telephone for the IP address and extension.
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