Hold; Messages - Avaya 2402 User Manual

2.9 Hold

You can put a call on hold to gather information, or to answer a second call. If a second call arrives you will here a short
ring and the flashing symbol will appear next to the Call Appearance key.
To put an existing call on hold:
1. Press HOLD. The symbol changes to
2. To answer the second call, press the Call Appearance button with
that the line is connected.
To return to the held call:
1. If you have a call in progress, then first put that call on hold as above.
2. To retrieve a held call, press the Call Appearance button with
Notes
After hold timeout (defined by your system administrator), you are reminded that you have a call on hold The phone
·
will give a short ring and
If the system feature AutoHold is on (consult your system administrator) then you can hold an active call ( ) by
·
pressing the second call's ( ). If AutoHold is off, then pressing the second call's ( ) will drop the first call.
To transfer a held call, see
·

2.10 Messages

MESSAGES is used to access the voicemail system (if installed). Once pressed, the prompts given will depend on the
type of voicemail system. For further details, refer to the Mailbox User Guides provided for the different voicemail
systems supported by IP Office.
The message lamp at the top of the phone stays lit when there are new messages in your mailbox or in any other
mailbox for which you have been configured to receive "Message Waiting Indication".
Note
The lamp also flashes when the phone rings, irrespective of whether you have new messages waiting to be read.
·
2402/5402 Phone
IP Office
; showing that the line is on hold.
symbol is displayed for a short period.
Transfer .
14
against it. The symbol changes to ; showing
against it.
15-601075 Issue 05a (16 July 2009)
Page 16