Avaya 2402 User Manual
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Avaya 2402 User Manual

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IP Office
2402/5402 Phone User Guide
15-601075 Issue 05a - (16 July 2009)

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  • Page 1 IP Office 2402/5402 Phone User Guide 15-601075 Issue 05a - (16 July 2009)
  • Page 2 While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases.

  • Page 3: Table Of Contents

    3.3 Do Not Disturb ..............20 3.4 Voicemail ..............20 3.5 Private Call ..............21 3.6 Parking Calls ..............21 3.7 Default Feature Codes ..............22 Index ................23 2402/5402 Phone Page 3 IP Office 15-601075 Issue 05a (16 July 2009)

  • Page 5: The Telephone

    Chapter 1. The Telephone 2402/5402 Phone Page 5 IP Office 15-601075 Issue 05a (16 July 2009)
  • Page 7 1. The Telephone This guide covers the use of the 2402 and 5402 phones on IP Office. Both phones are similar, however the 5402 is only supported on the IP Office whereas the 2402 is supported on a range of Avaya phone systems.

  • Page 8: Call Appearance Keys

    System Features for details of System Features that you can always access yourself by dialling short codes. For example; to listen to your voicemail messages, dial *17. 2402/5402 Phone Page 8 IP Office 15-601075 Issue 05a (16 July 2009)

  • Page 9: Logging On

    Call Log entries and certain Speed Dial settings will remain on the extension even once you are logged out. · To log off the phone where you had logged on dial *36. 2402/5402 Phone Page 9 IP Office 15-601075 Issue 05a (16 July 2009)

  • Page 10: No User

    You can select one of 8 ring sounds for the phone. To do this, when the phone is idle, press the CONFERENCE button. The phone will ring. Press the button again until you hear the sound you want to use. 2402/5402 Phone Page 10 IP Office...

  • Page 11: Call Handling

    Chapter 2. Call Handling 2402/5402 Phone Page 11 IP Office 15-601075 Issue 05a (16 July 2009)

  • Page 12: Answering A Call

    If your phone rings for longer than a specified period (15 seconds in default), any re-direction feature that you have · activated (such as voicemail or call forwarding) will come into effect. 2402/5402 Phone Page 12 IP Office 15-601075 Issue 05a (16 July 2009)

  • Page 13: Making A Call

    · such as those to premium rate numbers and international calls. 2.3 Clearing a Call To clear an established call: Either: Replace the handset. · Press DROP. · 2402/5402 Phone Page 13 IP Office 15-601075 Issue 05a (16 July 2009)

  • Page 14: Conference

    · If the called party does not wish to accept the call or there is no answer, press DROP. To return to the held call, press adjacent to it. 2402/5402 Phone Page 14 IP Office 15-601075 Issue 05a (16 July 2009)

  • Page 15: Speaker

    With a call in progress, you can stop the other party from hearing you. To switch off your handset microphone: Press MUTE. The lamp beside Mute is lit. To switch off, press MUTE again. The lamp beside Mute is unlit. 2402/5402 Phone Page 15 IP Office 15-601075 Issue 05a (16 July 2009)

  • Page 16: Hold

    "Message Waiting Indication". Note The lamp also flashes when the phone rings, irrespective of whether you have new messages waiting to be read. · 2402/5402 Phone Page 16 IP Office 15-601075 Issue 05a (16 July 2009)

  • Page 17: System Features

    Chapter 3. System Features 2402/5402 Phone Page 17 IP Office 15-601075 Issue 05a (16 July 2009)

  • Page 18: Call Forwarding

    To switch Forward Hunt Group Calls On, dial *50. To switch it off, dial *51. This setting is for Forward Unconditional · only. To Cancel All Forwarding, dial *00. · Note Cancelling all forwarding will also cancel any Follow Me you have set. · 2402/5402 Phone Page 18 IP Office 15-601075 Issue 05a (16 July 2009)

  • Page 19: Diverting Calls

    If you use the option Cancel All Forwarding, your Follow Me will also be cancelled. · Follow Me does not apply to the following call types: · — Voicemail Callback — Automatic Call Back — Hold or Park return. 2402/5402 Phone Page 19 IP Office 15-601075 Issue 05a (16 July 2009)

  • Page 20: Do Not Disturb

    The system administrator also specifies the reception number, to which the call is diverted if the caller dials 0, and · your email address if your voicemail and email are integrated. 2402/5402 Phone Page 20 IP Office 15-601075 Issue 05a (16 July 2009)

  • Page 21: Private Call

    201, the first parked call will be given the slot id 2010. Note Feature keys can be setup to park and un-park calls. If required, contact your administrator. · 2402/5402 Phone Page 21 IP Office 15-601075 Issue 05a (16 July 2009)

  • Page 22: Default Feature Codes

    Call Pickup Members Toggle Calls *57*N# Forward On Busy Number Call Pick Up Any *70*N# Dial Physical Extn by Number Call Pick Up Group *71*N# Dial Physical Extn by ID 2402/5402 Phone Page 22 IP Office 15-601075 Issue 05a (16 July 2009)

  • Page 23: Index

    21 pick up 22 private call 21 redial 15 relay 22 speaker 13, 15 system features 8 toggle calls 22 transfer 14 voicemail 20, 22 volume 7 2402/5402 Phone Page 23 IP Office 15-601075 Issue 05a (16 July 2009)
  • Page 25 2402/5402 Phone Page 25 IP Office 15-601075 Issue 05a (16 July 2009)
  • Page 26 Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion. The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others.

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