Avaya 5402 User Manual
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Avaya 5402 User Manual

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IP Office (R3.0)
5402 User's Guide
40DHB0002UKFC – Issue 1 (5th February 2005)

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  • Page 1 IP Office (R3.0) 5402 User’s Guide 40DHB0002UKFC – Issue 1 (5th February 2005)

  • Page 2: Table Of Contents

    DNDX+ - Do Not Disturb Exception Add................15 DNDX - Do Not Disturb Exception Delete ................16 DPkUp - Directed Call Pickup ....................16 Page ii IP Office (R3.0) 5402 User’s Guide Contents 40DHB0002UKFC – Issue 1 (5th February 2005)
  • Page 3 The 5402 Telephone Page iii Contents (Cont.) Drop - Drop ..........................16 DTone - Secondary Dial Tone....................16 Emrgy - Dial Emergency ......................16 Flash - Flash Hook ......................... 17 FolTo - Follow Me To ......................17 FwBNo - Forward On Busy Number ..................17 FwBOn - Forward On Busy On ....................
  • Page 4 Making Calls ........................ 31 Answering Calls......................31 Call Forwarding ......................32 Diverting Calls ......................32 Do Not Disturb ......................32 Voicemail ........................33 Default Feature Codes ....................33 Index..................... 34 IP Office (R3.0) 5402 User’s Guide 40DHB0002UKFC – Issue 1 (5th February 2005)

  • Page 5: The 5402 Telephone

    The 5402 Telephone Overview of the 5402 This guide covers the use of the Avaya 5402 telephone, running in Key and Lamp mode, on Avaya IP Office telephone systems operating with IP Office Software release 3.0. The diagram below shows the main 5402 telephone features.

  • Page 6: Call Appearance Keys

    It is for these reasons that it is strongly recommended that all Call Appearance keys remain at their default settings. Early models of the 5402 telephone will not, on IP Office R3.0 with Call Appearance keys, respond with the full and correct displays in all cases. Consult your System Administrator for details.

  • Page 7: Basic Call Handling Features

    Basic Call Handling Features Answering a Call When a call arrives at your 5402 telephone, you hear a ringing tone and a flashing bell icon ( ) appears on the associated call appearance display. The following describes how to use your handset to answer calls. To answer calls using a headset, see Headset Working on page 8.

  • Page 8: Headset Working

    Basic Call Handling Features Headset Working If a headset is to be used on your 5402, it must replace the handset. E.g. unplug the handset (from the socket on the side of the 5402) and replace with the headset cable.

  • Page 9: Transfer

    Your Message lamp turns on when a caller has left a message for you. 1. Press the button to retrieve your messages, and follow the audible prompts. IP Office (R3.0) 5402 User’s Guide Basic Call Handling Features - Page 9 40DHB0002UKFC – Issue 1 (5th February 2005)

  • Page 10: Feature Key

    This section lists the system features that only the System Administrator can allocate to the twelve dial pad digits of your 5402. For System Features that you can always access by using short codes, see System Features on page 31.

  • Page 11: Dial

    Prog - Abbreviated Dial Program on page 25. Group Answer or clear calls ringing a specific group. This function is currently not supported on the 5402 telephone. User Can only be used to dial a pre-set extension number. Cannot be used to pick-up calls to that extension.

  • Page 12: Apear - Appearance

    Add a display line for call appearances with symbols being displayed for Incoming Calls, Connected and On Hold. See Call Appearance Keys on page 6. This function is currently not supported on the 5402 telephone. AutCB - Automatic Callback Sets a callback when free on busy extensions and callback when next used on unanswered extensions.

  • Page 13: Cfrwd - Call Forwarding All

    This function will not work if the extension has a current call. [User | Digital Telephony | Advanced | Call | Conference Add] IP Office (R3.0) 5402 User’s Guide Feature Key - Page 13 40DHB0002UKFC – Issue 1 (5th February 2005)

  • Page 14: Cpark - Call Park

    PickM - Call Pickup Members on page 25. CWOn - Call Waiting On Switches call waiting for the extension on/off. This function is not currently supported on the 5402. CWOff - Call Waiting Off Switches call waiting for the extension off.

  • Page 15: Dcw - Dial Cw

    Queue - Call Queue on page 25. Dir - Directory Accesses the telephone system directory. This function is currently not supported on the 5402 telephone. Dirct - Dial Direct Connects a call to the target extension without any ringing. This function requires the target extension number to be entered when programmed.

  • Page 16: Dndx - Do Not Disturb Exception Delete

    [User | Digital Telephony | Advanced | Dial | Secondary Dial Tone] Emrgy - Dial Emergency Dials a specified number regardless of any call barring applied to the user. This function is currently not supported on the 5402 telephone. Page 16 - Feature Key IP Office (R3.0) 5402 User’s Guide Overview of the Feature Key 40DHB0002UKFC –...

  • Page 17: Flash - Flash Hook

    Feature and then the relevant dial pad digit switches the extension's use of forward on busy off. [User | Digital Telephony | Advanced | Forward | Forward On Busy Off] IP Office (R3.0) 5402 User’s Guide Feature Key - Page 17 40DHB0002UKFC – Issue 1 (5th February 2005)

  • Page 18: Fwdh+ - Forward Hunt Group Calls On

    FwdH+ - Forward Hunt Group Calls On Switches the extension to forward hunt group calls it receives. This function is currently not supported on the 5402 telephone. FwdH- - Forward Hunt Group Calls Off Switches the extension to forward unconditional off.

  • Page 19: Fwuon - Forward Unconditional On

    Feature and the relevant dial pad digit. [User | Digital Telephony | Emulation | Group Paging] HdSet - Headset Toggle This function is currently not supported on the 5402 telephone. [User | Digital Telephony | Advanced | Miscellaneous | Headset Toggle] Here+ - Follow Me Here Forwards calls to the target extension to this extension.

  • Page 20: Here- - Follow Me Here Cancel

    CWOn - Call Waiting On on page 14. HGEna - Hunt Group Enable Sets the extension's membership of a group or groups as enabled. This function is currently not supported on the 5402 telephone. HGDis - Hunt Group Disable Sets the extension's group membership as disabled.

  • Page 21: Hgos+ - Set Hunt Group Out Of Service

    If the target extension is busy or not available, the call will follow any forwarding or diversion to voicemail that has been set. [User | Digital Telephony | Emulation | Automatic Intercom] IP Office (R3.0) 5402 User’s Guide Feature Key - Page 21 40DHB0002UKFC – Issue 1 (5th February 2005)

  • Page 22: Icseq - Set Inside Call Sequence

    Feature Key ICSeq - Set Inside Call Sequence Sets the ringing pattern (sequence) used for internal calls. This function is currently not supported on the 5402 telephone. IDial - Dial Intercom The same as IAuto - Automatic Intercom on page 21.

  • Page 23: Music - Hold Music

    OCSeq - Set Outside Call Sequence Sets the ringing pattern (sequence) used for internal calls. This function is currently not supported on the 5402 telephone. Page - Page Page the specified target extension or group. The target must be capable of hands-free speech.

  • Page 24: Park - Call Park To Other Extension

    • CPkUp - Call Pickup on page 14. • DPkUp - Directed Call Pickup on page 16. Page 24 - Feature Key IP Office (R3.0) 5402 User’s Guide Overview of the Feature Key 40DHB0002UKFC – Issue 1 (5th February 2005)

  • Page 25: Pickg - Call Pickup Group

    Prog - Abbreviated Dial Program Select and program numbers against display keys. This function is currently not supported on the 5402 telephone. Quota - Clear Quota Clears (resets) the time quota for connections to a specified external data service (e.g.

  • Page 26: Rbak+ - Ringback When Free

    RBSeq - Set Ringback Sequence Sets the ringing pattern (sequence) used for voicemail and ringback calls. This function is currently not supported on the 5402 telephone. Recor - Call Record Records the current call at the specified target extension. This function requires entry of a target extension number when programmed.

  • Page 27: Relay - Relay Pulse

    [User | Digital Telephony | Advanced | Call | Retrieve Call] See also: • Hold - Hold Call on page 21 IP Office (R3.0) 5402 User’s Guide Feature Key - Page 27 40DHB0002UKFC – Issue 1 (5th February 2005) Overview of the Feature Key...

  • Page 28: Ride - Ride Call

    When on, dialed digit are replaced by s on the display. [User | Digital Telephony | Emulation | AD Suppress] Page 28 - Feature Key IP Office (R3.0) 5402 User’s Guide Overview of the Feature Key 40DHB0002UKFC – Issue 1 (5th February 2005)

  • Page 29: Steal - Call Steal

    This function does not require any data entered when programmed. [User | Digital Telephony | Emulation | Time of Day] IP Office (R3.0) 5402 User’s Guide Feature Key - Page 29 40DHB0002UKFC – Issue 1 (5th February 2005)

  • Page 30: Toggl - Toggle Calls

    Feature Key Toggl - Toggle Calls Cycle through each of the extension user's current held calls. This function is currently not supported on the 5402 telephone. VMRB- - Voicemail Ringback Off Switches voicemail ringback for the extension off. This function is currently not supported on the 5402 telephone.

  • Page 31: System Features

    Note: If your phone rings for any longer than a specified period (15 seconds in default), any re-direction feature that you have activated, such as voicemail or call forwarding, will come into effect. IP Office (R3.0) 5402 User’s Guide System Features - Page 31 40DHB0002UKFC – Issue 1 (5th February 2005)

  • Page 32: Call Forwarding

    *11*N# to delete a number from the exception list. Note: Your callers, other than your exceptions, either hear busy tone or are re- directed to your voicemail. Page 32 - System Features IP Office (R3.0) 5402 User’s Guide Call Forwarding 40DHB0002UKFC – Issue 1 (5th February 2005)

  • Page 33: Voicemail

    Forward on busy number Call Pick Up Any *70*N# Dial Physical Extn by Number Call Pick Up Group *71*N# Dial Physical Extn by ID IP Office (R3.0) 5402 User’s Guide System Features - Page 33 40DHB0002UKFC – Issue 1 (5th February 2005) Voicemail...

  • Page 34: Index

    Intercom ......21, 22 Hunt Group Out of Service..21 Hunt Group Calls Off....18 Internal Auto-Answer ....20 Clear Quota......25 Hunt Group Calls On....18 IP Office (R3.0) 5402 User’s Guide Index - Page 34 40DHB0002UKFC – Issue 1 (5th February 2005)
  • Page 35 No Answer Time.....23 Priority Call....... 24 Outside Call Sequence ..23 Prog ......... 25 Ringback Sequence ....26 Queue ........25 Wrap Up Time ......30 Quota ........25 5402 User’s Guide Page 35 IP Office (R3.0) 40DHB0002UKFC – Issue 1 (5th February 2005)
  • Page 36 ™ All trademarks identified by the ® or are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners. This document contains proprietary information of Avaya and is not to be disclosed or used except in accordance with applicable agreements.

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