Troubleshooting - INSTEON LampLinc 2457D2 (Dual-Band) Owner's Manual

TROUBLESHOOTING

Problem
The Status LED on
LampLinc is not
turning on and won't
control the load.
LampLinc won't Link
or work with a
Controller or
Responder.
LampLinc is taking a
long time to respond
to a Controller.
Responders are taking
a long time to respond
to LampLinc.
The load turned on by
itself.
LampLinc Owner's Manual
Possible Cause
LampLinc may not be
getting power.
The Controller or
Responder might have
been reset without
Unlinking LampLinc from
it.
The Controller or
Responder and LampLinc
may be on opposite power
line phases.
The INSTEON signal may
be too weak.
Large appliances, such as
refrigerators or air
conditioners, may be
producing electrical noise
on the power line.
Other electrical devices,
such as computers,
televisions, or power
strips, may be absorbing
the INSTEON signal.
The Controller may be
sending commands to a
Responder that is no
longer in use. Commands
for the unused Responder
are being resent and
loading down the signal.
LampLinc may be sending
commands to a
Responder that is no
longer in use. Commands
for the unused Responder
are being resent and
loading down the signal.
Another Controller, a
timer, or stray X10 signals
could have triggered
LampLinc.
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Solution
Make sure LampLinc is not plugged into a
switched outlet that is turned off.
Re-Link LampLinc to the Controller or Responder.
Make sure two dual-band INSTEON devices are
properly installed to bridge the two power line
phases.
Add additional INSTEON devices or move around
existing INSTEON devices. All INSTEON devices
act as INSTEON network repeaters.
Install a power line noise filter (#1626-10) to filter
electrical noise and minimize signal attenuation.
Unlink any unused Responders from the
Controller.
HINT: If you are using home automation software,
you can easily check scene membership and
eliminate unnecessary Links.
If the above doesn't work, perform a factory reset
on the Controller.
Unlink any unused Responders from LampLinc.
HINT: If you are using home automation software,
you can easily check scene membership and
eliminate unnecessary Links.
If the above doesn't work, perform a factory reset
on LampLinc. See Resetting LampLinc to its
Factory Default Settings.
Perform a factory reset on LampLinc. See
Resetting LampLinc to its Factory Default Settings.