Printing Difficulties - Brother DCP-9270CDN Basic User's Manual

Printing difficulties

Difficulties
No printout.
The machine prints unexpectedly
or it prints garbage.
The machine prints the first couple
of pages correctly, then some
pages have text missing.
The headers or footers appear
when the document displays on the
screen but they do not show up
when it is printed.
The machine does not print on both
sides of the paper even though the
printer driver setting is Duplex.
Suggestions
 Check that the machine is plugged in and the power switch is turned on.
Check that the toner cartridge and drum unit are installed correctly. (See

Replacing the drum unit on page 45.)
 Check the interface cable connection on both the machine and your computer.
(See the Quick Setup Guide.)
 Check that the correct printer driver has been installed and chosen.
 Check to see if the LCD is showing an error message. (See Error and
maintenance messages on page 83.)
 Check the machine is online:
®
(Windows 7 and Windows Server
Devices and Printers. Right-click Brother DCP-XXXX Printer. Make sure
that Use Printer Offline is unchecked.
®
(Windows Vista ) Click the Start button, Control Panel, Hardware and
Sound, and then Printers. Right-click Brother DCP-XXXX Printer. Make
sure that Use Printer Offline is unchecked.
®
(Windows XP and Windows Server
choose Printers and Faxes. Right-click Brother DCP-XXXX Printer. Make
sure that Use Printer Offline is unchecked.
®
(Windows 2000) Click the Start button and choose Settings and then
Printers. Right-click Brother DCP-XXXX Printer. Make sure that Use Printer
Offline is unchecked.
 Contact your administrator to check your Secure Function Lock settings.
 If either the Cyan, Magenta or Yellow toner reaches the end of its life while
printing a colour document, the print job cannot be completed. You can
choose to start the print job again in Mono mode, as long as black toner is
available. See Basic tab in the Software User's Guide.
 Press Job Cancel to cancel print jobs.
Check the settings in your application to make sure it is set up to work with

your machine.
 Check the settings in your application to make sure that it is set up to work with
your machine.
 Your computer is not recognising the machine's input buffer's full signal. Make
sure that you connected the interface cable correctly. (See the Quick Setup
Guide.)
There is an unprintable area on the top and bottom of the page. Adjust the top and
bottom margins in your document to allow for this. (See Unscannable and
unprintable areas on page 17.)
Check the paper size setting in the printer driver. You need to choose A4 [60 to
2
105 g/m ].
Troubleshooting
®
2008 R2) Click the Start button and
®
2003/2008) Click the Start button and
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