Scanning Difficulties; Software Difficulties - Brother DCP-9270CDN Basic User's Manual

Printing difficulties (continued)
Difficulties
The machine is not printing or has
stopped printing.
The machine does not change to
Direct Print mode when a USB
flash memory drive is connected to
the USB direct interface.

Scanning difficulties

Difficulties
TWAIN errors appear while
scanning.
OCR does not work.
Network scanning does not work.
Cannot scan.

Software difficulties

Difficulties
Cannot install software or print.
Cannot perform '2 in 1' or '4 in 1'
printing.
The machine does not print from
® ®
Adobe Illustrator .
104
Suggestions
 If either the Cyan, Magenta or Yellow toner reaches the end of its life while
printing a colour document, the print job cannot be completed. You can
choose to start the print job again in Mono mode, as long as black toner is
available. See Basic tab in the Software User's Guide.
 Press Job Cancel.
As the machine cancels the job and clears it from the memory it may produce
an incomplete printout.
When the machine is in Deep Sleep mode, the machine does not wake up when
a USB flash memory drive is connected to the USB direct interface. Press the LCD
surface or any key to wake up the machine. Then press Direct Print on the
LCD to display the Direct Print menu.
Suggestions
Make sure that the Brother TWAIN driver is chosen as the primary source. In
PaperPort™ 12SE, click File, Scan or Get Photo and choose the Brother TWAIN
driver.
Try increasing the scanning resolution.
(Macintosh users)
Presto! PageManager must be downloaded and installed before use. See
Accessing Brother Support (Macintosh) on page 4 for further instructions.
See Network difficulties on page 106.
Contact your administrator to check your Secure Function Lock Settings.
Suggestions
Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
and reinstall the software.
Check that the paper size setting in the application and in the printer driver are the
same.
Try to reduce the print quality. (See Basic tab in the Software User's Guide.)