Frequently Asked Questions (Faqs) - Inter-Tel Analog Endpoint User Manual

F A
REQUENTLY
This section includes some of the most frequently asked questions. If you have prob-
lems with your endpoint or mailbox, refer to this section before you contact your sys-
tem, voice mail, or network administrator or your local Inter-Tel provider.
How can I retrieve messages if I don't know the password for my voice mail?
Q1.
Try using your extension number, which is your default password. Or, maybe you
A1.
don't have a password, in which case pressing
options don't work, contact your system administrator, who can change or erase the
password for you. You can then retrieve your messages and reset the password, if
desired (see
How do I change the time and date on my endpoint (display endpoints only)?
Q2.
Only your system administrator can change the time and date. Contact your system
A2.
administrator if you notice that the date and time are incorrect.
How do I program System Speed-Dial numbers?
Q3.
Only your system administrator can program System Speed-Dial numbers. You can,
A3.
however, program up to ten Station Speed-Dial numbers (see
How can I set the number of rings that are allowed before the call is sent to voice
Q4.
mail?
Only your system administrator can change the number of rings.
A4.
How can I change the name displayed on my endpoint (display endpoints only)?
Q5.
Only your system administrator can change the usernames assigned to extensions.
A5.
Why can't I retrieve deleted messages?
Q6.
The system may have erased your message. After a programmed amount of time has
A6.
lapsed, up to 24 hours, the system automatically erases all deleted voice mail mes-
sages (see
this time frame but you were still unsuccessful, your voice mail system may not have
sufficient space programmed to store deleted messages. Or, your telephone system
may not be using a software version that supports this feature. If you are attempting to
recover a deleted e-mail or fax message (E-Mail Reader enabled) contact your voice
mail administrator to see how long you have to recover deleted e-mail and fax mes-
sages.
How do I scroll the display screen (display endpoints only)?
Q7.
If your endpoint has a display, use the volume buttons to scroll up and down on the
A7.
screen.
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Inter-Tel Analog Endpoint User Guide
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