Toshiba Strata DK Acd Agent Manual page 4

Contents
Chapter 2 - Features
ACD Call ....................................................................................................................12
ACD Call Pickup ........................................................................................................14
ACD Help ...................................................................................................................15
End After Call Work ..................................................................................................16
Transferring Calls to an ACD Group .........................................................................18
Unavailable .................................................................................................................19
Work Unit ...................................................................................................................20
Appendix - Access Codes
Index
................................................................................................................................23
ii
......................................................................................21
Strata DK ACD Agent 2/99