Acd Call - Toshiba Strata DK Acd Agent Manual

Features

ACD Call

ACD Call
When an ACD call rings at your idle station, the ACD Call
LED flashes and your LCD displays the message to the right
( = Line number).
XXX
If you receive a PBX call, your ACD Call LED flashes similar
to an ACD call and the LCD displays the message to the right
( = Line number).
XXX
If you have a standard telephone without an LCD, the telephone rings.
To answer an ACD call
1. Press
...or, if you have a
standard telephone,
go off hook to answer
the call.
12
 
The LED lights steady and the LCD displays one of
the messages below depending upon the type of call
and system programming.
The calling number or name
is displayed.
The called number or name
is displayed.
After you answer the call,
the LCD displays the
information shown on the
right.
Notes
If Auto Answer with zip tone is enabled, a zip tone
(a short burst of dial tone) is heard and the call is
connected (see "ACD Call Pickup" on Page
QUE#000 AGT GP01
LINE XXX ACD CALL
QUE#000 AGT GP01
LINE XXX RINGING
CALLING NUMBER
ANSWERED LINEXXX
CALLING NAME
ANSWERED LINEXXX
CALLED NUMBER
ANSWERED LINEXXX
CALLED NAME
ANSWERED LINEXXX
QUE#000 AGT GP01
ANSWERED LINEXXX
14).
Strata DK ACD Agent 2/99