Introduction; Organization - Toshiba Strata DK Acd Agent Manual

Introduction

This guide is designed to provide instructions for the ACD Agent regarding the use of
Automatic Call Distribution (ACD) on Toshiba's Strata DK system. It provides step-
by-step instructions on how to use the ACD Agent buttons on the Agent station.
For instructions on using the non-ACD features of your telephone, refer to the
appropriate Quick Reference Guide or User Guide (see
Page v).
This guide does not provide instructions for the ACD Supervisor features. See the
Strata DK ACD Supervisor Guide for information on Supervisor telephone
procedures.

Organization

This user guide is divided as follows:
Chapter 1 – The Grand Tour describes each available ACD Agent feature
button.
Chapter 2 – Features provides a description and step-by-step operational
procedure for each individual ACD Agent feature.
Appendix – Access Codes provides instructions for programming a sequence of
steps or access codes onto feature buttons.
Strata DK ACD Agent 2/99
"Related Documents" on
iii