Flexible Buttons; Soft Keys - Toshiba Strata DK Acd Agent Manual

The Grand Tour

Soft Keys

Flexible Buttons

All flexible buttons must be programmed for your telephone in system programming
and vary for individual telephones. If a button does not appear on your telephone
keystrip, see your System Administrator.
Table 2 Flexible Button Definitions
Button




  



  
  

 
 
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#$ % 
  
 

 & 
 #
1
Can be programmed onto an
21
for instructions).
Soft Keys
If you have a Strata 2000-series LCD digital telephone, the Soft Key features are
deactivated while you are logged in as an ACD Agent. Only ACD displays are
functional during ACD telephone sessions. When you log off from the ACD Group,
Soft Key features become available again. Refer to the Strata Digital Telephone User
Guide for more information on Soft Keys.
4
Enables an agent to receive ACD calls, make/receive PBX calls, and Log In/
Out of the ACD Group. After an agent has logged out, the button can be used
to make/receive non-ACD and non-PBX calls.
Places a ACD call on hold and automatically rings the Supervisor.
Enables an Agent to pick up ACD calls ringing at any Agent's telephone in the
same group. Calls remain registered as an ACD call after being picked up.
Ends After Call Work Time (system programming feature) and the Agent's
telephone becomes available to take ACD calls.
Logs an Agent in and out of the ACD Group and is used with the
button.
Releases calls from the Agent telephone.
Stops ACD calls from ringing the Agent telephone temporarily.
Enables an Agent to call a telephone number using a brief access code.
Transfers CO Line calls (non-ACD or ACD) to an ACD Group.
Assigns a tracking code to an ACD call.

button for one-touch access (see Appendix – Access Codes on
Table 2 describes each ACD button.
Definitions



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Strata DK ACD Agent 2/99