Toshiba Strata DK Acd Agent Manual page 21

To view Queue Status instead of name/number
)
Press
Strata DK ACD Agent 2/99
If you are on a [DN] or CO Line when the ACD
Call line rings or attempts auto answer with zip
tone, the ACD call rings and the ring is muted.
&'(
The
turned on, and the LCD displays ACD call status
information.
If you use a headset, the
turned off (see
The duration of each call is
displayed every 15 or 60
seconds (determined by
system programming) after
you have answered the call.
(LCD button) four times.
and functions are automatically
&'(
and
"ACD Call Pickup" on Page
QUE#000 AGT GP01
Features
ACD Call
functions are
14).
HH:MM:SS
13