Toshiba Strata DK Acd Agent Manual page 30

Features
Work Unit
Table 4 ACD Feature Access Codes
ACD Call Pickup
ACD Help
End After Call Work
Log In/Out
Transfer to ACD Group (Speed Dial Button)
Unavailable
Work Unit
1
The
standard telephone, go off-hook and dial the access code after receiving an internal dial tone.
3
If using a standard telephone, hook-flash (1/2 second on/off hook) and dial the access code after
receiving internal dial tone.
4
For rotary telephones, dial
5
XXXX = Agent ID code.
6
YY = ACD Group (01~16 on large systems and 01~08 on small systems).
22
Features
button can be any [PhDN] button that appears only on the Agent telephone. If using a
instead of .
Access Code Sequence
+
1 3
+
2 3
1 (Off-hook/On-hook)
+ +
1 3
+
2 3 5
+
1 3
+
2 3
Strata DK ACD Agent 2/99
4