Toshiba Strata DK Acd Agent Manual page 33

M
Management Information Systems
20
(MIS),
Multiple Work Units,
O
Off-hook/On-hook,
P
Placing Calls on Hold,
R
reports
18
MIS,
MIS and SMIS,
22
rotary telephones,
S
Software Management Information Systems
20
(SMIS),
22
Speed Dial,
standard rotary dial,
standard telephone,
Station Message Detail Report (SMDR),
T
The Grand Tour
ACD Group Agent,
buttons
3
fixed,
4
flexible,
4
soft keys,
touch-tone dial pad,
transfer a call to an Agent or Supervisor,
Strata DK ACD Agent 2/99
20
22
7
14
11
22
1
11
Transfer to ACD Group (Speed Dial
22
Button),
Transfer to ACD Group Cnf/Trn,
U
Unavailable,
V
view Queue Status,
3
volume,
W
5
Work Unit,
20
18
22
13
22
,
Index
M ~ W
18
25