End After Call Work - Toshiba Strata DK Acd Agent Manual

Features

End After Call Work

...or press
To override your Supervisor's DND
1. Press
...or
!"#$$
...or hookflash and
press
2. Press
3. After the Supervisor
answers, press

...or hang up
...or press
End After Call Work
When you have completed an ACD call, your telephone automatically enters After
Call Work mode. This is a pre-defined mode with a time limit that enables you to
process paperwork or complete items related to your last ACD call without
interruption. ACD calls are routed to you again when the After Call Work time limit
expires or you end it.
When you have completed your paperwork, you can end the After Call Work time
period by pressing
You can make/receive PBX calls during the After Call Work time period.
16
 
.
  '

and
!"#$$
.
,
.

 
.

   +(
Your Supervisor's telephone receives a busy tone. You
and the ACD caller are connected without the
Supervisor.
The ACD call is automatically placed on
consultation-hold. You receive DND busy tone.
You must have the DND Override option to
Note
override the DND feature.
The DND is overridden and the Supervisor's LCD
displays .
HELP
You and your Supervisor are connected to the ACD
caller. The LCD displays the line number in use.
Supervisor and ACD caller are connected.
Your Supervisor's telephone receives a busy tone. You
and the ACD caller are connected without the
Supervisor.
or making/receiving a non-ACD call.
Strata DK ACD Agent 2/99