Auto Answer With Zip Tone - Toshiba Strata DK Acd Agent Manual

For example, if it is time for your ACD shift to end, but calls are continuing to arrive
into the ACD queue, use the Log Out Pending or Unavailable feature so that you can
eventually log out.
To use log out (pending)
  
Press
To log out when you are the last active agent
  
Press
 
...or
!"#$%
, then
hang up
...or, from a standard
telephone, go off
hook and press
!"#$%
, then go back
on hook.

Auto Answer with Zip Tone

Auto Answer with Zip Tone is an ACD feature that alerts you to a call by sounding a
one-second dial tone and automatically connecting you to the ACD call. You must
have a Toshiba digital or electronic telephone. This feature is unavailable for
telephones equipped with a standard rotary dial or a touch-tone dial, or a Toshiba
telephone receiving PBX and/or non-ACD calls (see
Strata DK ACD Agent 2/99
. The Log /InOut LED flashes and the status changes to
the Log Out Pending mode. When the last call is
cleared from the queue, your status changes to logged
out.
The Log In/Out LED flashes. New ACD calls are
routed to the after-shift destination.
+
&'(
or
Calls in the queue are directed to your station,
Note
because you are the last active Agent. You are
logged out when all of the calls in the queue
have been answered.
"Quick Reference" on Page
Features
Quick Reference
6).
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