KVH Industries TracPhone FB150 User Manual
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KVH Industries TracPhone FB150 User Manual

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Summary of Contents for KVH Industries TracPhone FB150

  • Page 1 TracPhone FB150 ® User's Guide...
  • Page 2 E-mail: techs@kvh.com E-mail: support@kvh.dk Internet: www.kvh.com Internet: www.kvh.com If you have any comments regarding this manual, please e-mail them to manuals@kvh.com. Your input is greatly appreciated! KVH Part # 54-0645 Rev. B © 2009-2010, KVH Industries, Inc., All rights reserved.
  • Page 3 Trademark Information TracPhone, TracVision, KVH, and the unique light-colored dome with contrasting baseplate are registered trademarks of KVH Industries. Thrane & Thrane is a registered trademark of Thrane & Thrane A/S in the European Union and the United States. SAILOR is a registered trademark of Thrane & Thrane A/S in the European Union, the United States, and other countries.

  • Page 4: Safety Summary

    Failure to comply with these precautions or with specific warnings elsewhere in this manual violates safety standards of design, manufacture and intended use of the equipment. KVH Industries assumes no liability for the customer's failure to comply with these requirements.
  • Page 5 Access to the interior of the system units is prohibited - failure to comply with this rule will void the warranty. General service may only be performed by a technician authorized by KVH Industries. Do not service or adjust alone Do not attempt internal service or adjustments unless another person, capable of rendering first aid resuscitation, is present.
  • Page 6 About the manual Intended readers This manual is a user manual for the TracPhone FB150 system. The readers of the manual include anyone who is using or intends to use this system. No specific skills are required to operate the TracPhone FB150 system. However,...
  • Page 7 TracPhone FB150 system. Document Title and description number TracPhone FB150 Installation Manual 54-0644 Explains how to install the TracPhone FB150 terminal and antenna. TracPhone FB150 Quick Reference Guide 54-0642 A short guide to the most important functions of the TracPhone FB150 system.

  • Page 8: Table Of Contents

    Table of Contents Chapter 1 Introduction ......................1 Welcome ...................... 2 In this chapter ..................2 Features and interfaces ......................3 Main units ................. 6 The Inmarsat BGAN system ................. 9 Access to services and interfaces Chapter 2 Getting started ....................
  • Page 9 Table of Contents Chapter 5 Troubleshooting ....................104 In this chapter ....................104 Getting support ..................105 Uploading software ....................106 Part numbers ..................107 Troubleshooting guide ....................110 Status signaling .................... 119 Logging of events ....................120 Reset button ................

  • Page 10: Chapter 1 Introduction

    Chapter 1 Introduction Welcome Congratulations on the purchase of your TracPhone FB150 system! TracPhone FB150 is a maritime broadband system, providing simultaneous high- speed data and voice communication via satellite through the BGAN (Broadband Global Area Network). Applications include: •...

  • Page 11: In This Chapter

    Chapter 1: Introduction In this chapter This chapter introduces the TracPhone FB150 system and gives an overview of the physical units and their features and functions. It also gives an overview of the BGAN system and services. Features and interfaces...

  • Page 12: Main Units

    • IP Handset & Cradle, wired TracPhone FB150 antenna The TracPhone FB150 system uses a small maritime BGAN antenna. The antenna is housed in either a 10.8" (27.6 cm) compact dome or a 13.5" (34.3 cm) dome (shown ® below), which matches the TracVision M1 satellite TV antenna (sold separately).
  • Page 13 Chapter 1: Introduction TracPhone FB150 terminal Overview The TracPhone FB150 terminal is the controlling unit in the TracPhone FB150 system. It contains all user interfaces and a LED indicator and stores configuration data. Tools for setup and daily use The IP handset can be used for displaying status and for entering the PIN code for the terminal.
  • Page 14 The IP handset communicates using Internet Protocols (IP). The handset is not strictly dedicated to the TracPhone FB150 system, but can also be used in a public network as a standard IP telephone. The IP handset is powered directly from the LAN interface using Power over Ethernet (PoE).

  • Page 15: The Inmarsat Bgan System

    Chapter 1: Introduction The Inmarsat BGAN system What is BGAN? The Broadband Global Area Network (BGAN) is a mobile satellite service that offers high-speed data and voice telephony. BGAN enables users to access e-mail, corporate networks and the Internet, transfer files and make telephone calls. The Inmarsat FleetBroadband service FleetBroadband is a maritime communications service offered in the BGAN system.
  • Page 16 Overview of the BGAN FleetBroadband system A complete BGAN FleetBroadband system includes the TracPhone FB150 terminal with connected peripherals, a TracPhone FB150 antenna, the BGAN satellite, and the Satellite Access Station (SAS). The satellites are the connection between your terminal and the SAS, which is the gateway to the worldwide networks (Internet, telephone network, cellular network, etc.).
  • Page 17 Chapter 1: Introduction Packet data service The packet data service available for the TracPhone FB150 offers a Standard IP (background) connection where several users can share the data connection simultaneously. This type of connection is ideal for e-mail, file transfer, and Internet and intranet access.

  • Page 18: Access To Services And Interfaces

    Chapter 1: Introduction Also, some services may not be available at the edge of coverage areas, i.e. in low elevations. The thin lines in the coverage map below enclose the areas with an elevation angle of 20 degrees or more. For further information on coverage, please refer to the Inmarsat home page at www.inmarsat.com.

  • Page 19: Chapter 2 Getting Started

    If the maximum ambient temperature does not exceed 50C, the terminal can be placed in a public area. For further information on installation, refer to the installation manual for the TracPhone FB150 system. Connector panel The drawing below shows the connector panel of the TracPhone FB150 terminal. Reset SIM Card Power Button...

  • Page 20: Starting Up The Terminal

    Starting up the terminal SIM card Note that the TracPhone FB150 terminal requires a SIM card dedicated to FleetBroadband. The terminal can only access the BGAN network when the right type of SIM card is installed. For information on how to insert the SIM card, refer to the installation manual.
  • Page 21 Chapter 2: Getting started Power up completed When the terminal is switched on, the Power indicator in the terminal lights green. Power Indicator You can now access the terminal settings, but the terminal is not ready for making calls or running data sessions until the system is registered on the BGAN network. You may have to enter a SIM PIN before the system can register.

  • Page 22: Connecting The Ip Handset

    In case of power hold-up (failure on input power), PoE will be turned off completely. Starting up the IP handset The TracPhone FB150 only supports connection of one IP handset, which Note must be the IP handset. To connect the IP handset, do as follows: 1.

  • Page 23: Connecting A Computer

    If the data connection is not properly disconnected, the computer may dial out on its own, which could result in an unintended airtime charge. KVH accepts no responsibility if this occurs. It is the vessel owner’s responsibility to ensure that the TracPhone system is correctly interfaced with the vessel’s computer(s).

  • Page 24: Entering The Sim Pin For The Terminal

    Chapter 2: Getting started Entering the SIM PIN for the terminal Do you need a SIM PIN? Depending on your SIM card, you may have to enter a SIM PIN to use the system. Your SIM PIN is supplied with your SIM card. You can enter the PIN using a standard phone, the IP handset or the web interface.
  • Page 25 Chapter 2: Getting started Example: If the PUK is 87654321 and the new PIN is 1234, dial 87654321 * 1234 * 1234 followed by # or off-hook key. If you enter 10 wrong PUKs, the SIM card will no longer be functional. Contact your Airtime Provider for a new SIM card.

  • Page 26: Registering With The Bgan Network

    Airtime Provider for a new SIM card. Registering with the BGAN network When the SIM PIN is accepted by the terminal, the TracPhone FB150 system automatically starts the registration procedure on the BGAN network. You can monitor the registration procedure in two ways.

  • Page 27: Making The First Call

    To make a call from a phone connected to the terminal, dial 00 <country code> <phone number> followed by # or off-hook key. Example: To call KVH Europe in Denmark (+45 45160180) from an analog phone, dial 00 45 45160180 #...

  • Page 28: Standard Connection To The Internet (Default)

    Chapter 2: Getting started Standard connection to the Internet (default) This section only describes a Standard Internet connection with default Note settings on the terminal. For information on other scenarios, see Setting up the LAN network on page 59. By default, the terminal does not automatically connect to the Internet when you connect your computer or other equipment to the LAN interface.
  • Page 29 Chapter 2: Getting started Activating the connection using the IP handset To activate the connection using the IP handset, do as follows: 1. Connect the IP handset to one of the LAN ports (preferably port 1). The handset starts up automatically. 2.

  • Page 30: Chapter 3 Operating The System

    Operating the system In this chapter This chapter describes how to use the TracPhone FB150 system. It does not describe advanced configuration of interfaces. For this type of information, refer to the “Configuring...” sections for the interfaces in Chapter 4, Using the web interface.
  • Page 31 Chapter 3: Operating the system • Date and time: • Possibility of using UTC time received from the BGAN satellite For further information, see the user manual for the IP handset. The web interface of the terminal The web interface is a built-in web server for setting up and controlling the terminal, using a connected computer with a browser.

  • Page 32: Using A Phone

    • Manual Dial. To make a call, dial 00 <country code> <phone number> followed by # or off-hook key. Example: To call KVH Europe in Denmark (+45 45160180) from an analog phone, dial 00 45 45160180 # • Call from phone book or call log (only IP handset).
  • Page 33 Chapter 3: Operating the system Receiving a call To be able to receive a call, the phone must be connected to the relevant interface on the terminal. By default, any handset connected to the Phone interface or the LAN (PoE) interface will ring when the mobile number is called.
  • Page 34 Chapter 3: Operating the system Making local phone calls You can make local calls between phones connected to the terminal. Local phone numbers always start with 0. For an overview of the numbers assigned to each type of interface, see Local numbers and special-purpose numbers on page 25.
  • Page 35 Chapter 3: Operating the system Handling waiting calls During a call, if a second party tries to call you, you may hear a Call Waiting indication. The Call Waiting indication is two beeps and a pause of 3 seconds, then two beeps again etc.
  • Page 36 Chapter 3: Operating the system Holding a call During a call, you may place the initial call on hold while another call is made. Different types of phone have different methods/keys for the functions Note listed below. If you have another type of phone than the ones listed below, refer to the documentation for your phone/handset.
  • Page 37 Chapter 3: Operating the system Transferring a call When you receive a call, you can transfer this call to another phone connected to the terminal. Different types of phone have different methods/keys for the functions Note listed below. If you have another type of phone than the ones listed below, refer to the documentation for your phone/handset.

  • Page 38: Using A Computer

    LAN equipment. LAN Connectors For information on how to connect to the interfaces, see the installation manual for the TracPhone FB150 system. Working with network user groups Two network user groups are available to the users of the terminal: •...
  • Page 39 Chapter 3: Operating the system Accessing your data sessions Data sessions available for the current user are displayed under PROFILES ON LAN at the bottom of the DASHBOARD. • Profiles that are currently active are displayed as a link with the text “Stop <name of profile>”.
  • Page 40 Chapter 3: Operating the system Accessing the terminal from a remote location To access the terminal, do as follows: 1. Set up the terminal as described in Remote management on page 100. 2. Start the connection locally, e.g. from the Dashboard in the web interface accessed by a computer connected to the terminal.
  • Page 41 Chapter 3: Operating the system Using PPPoE (Point-to-Point Protocol over Ethernet) Overview You can establish a PPPoE connection to the BGAN network using the TracPhone system. Use PPPoE if you want to control your connection independently of the web interface and the IP handset. Possible applications are: •...

  • Page 42: Using The Ip Handset

    XBB:AT+CGDCONT=1,ip,”bgan.inmarsat.com” Using the IP handset You can use the IP handset as user interface for the TracPhone FB150 system as well as for making calls. The IP handset has a dedicated menu for the TracPhone FB150 system. You find a list of the menu items available in The IP handset on page 21.

  • Page 43: Chapter 4 Using The Web Interface

    Chapter 4 Using the web interface In this chapter This chapter describes how to use the web interface to operate, set up and configure your TracPhone FB150 system. Introduction The web interface What is the web interface? The web interface is built into the terminal and is used for operating, setting up and configuring the system.
  • Page 44 Chapter 4: Using the web interface Proxy settings when accessing the web interface If you are connecting your computer using a LAN or WLAN interface, the Proxy server settings in your browser must be disabled before accessing the web interface. Most browsers support disabling of the Proxy server settings for one specific IP address, so you can disable Proxy server settings for the web interface only, if you wish.
  • Page 45 Chapter 4: Using the web interface Accessing and navigating the web interface Accessing the web interface To access the web interface, do as follows: 1. Connect your computer to the terminal. 2. Start up the terminal. For details, see Getting started on page 10. 3.
  • Page 46 Chapter 4: Using the web interface Overview of the web interface When the web interface opens, the title bar shows the name of the product. The web interface consists of the following sections. Title Bar Icon Bar Status Field Navigation Pane Contents Section...
  • Page 47 Chapter 4: Using the web interface Icons in the icon bar The following icons may appear in the icon bar in the web interface: Icon Explanation A new SMS message, or information of Voice mail, has arrived. Click the icon to see new messages or information of Voice mail.

  • Page 48: Entering The Sim Pin In The Web Interface

    Chapter 4: Using the web interface Entering the SIM PIN in the web interface Do you need a SIM PIN? You may not have to enter a SIM PIN to access the terminal. This depends Note on whether or not the use of a SIM PIN is enabled on your SIM card. The administrator can enable and disable the use of a SIM PIN.

  • Page 49: Using The Dashboard

    Chapter 4: Using the web interface Using the Dashboard Overview The Dashboard is used for control and inspection of ongoing communication and for viewing properties and status of the terminal and antenna. For information on how to start or stop your data sessions from the Dashboard, see Connecting to the Internet on page 29.
  • Page 50 • Airtime provider. The name of your Airtime Provider. • GPS position. The GPS position of your TracPhone FB150 system. In some cases, the BGAN network does not allow the position to be Note displayed to the user. If this is the case, the display may just show GPS acquired.
  • Page 51 Chapter 4: Using the web interface Viewing information on calls and data sessions The following sections in the Dashboard show information on calls and data sessions. The counters for calls and data sessions are only intended as a guide and Note cannot be used for direct comparison with your airtime bill.

  • Page 52: Using The Phone Book

    Chapter 4: Using the web interface Using the phone book General usage Overview In the phone book you can: • Look up phone numbers. • Look up short-dial numbers for easy dialing from a handset. • Modify or delete existing names and phone numbers, or add new names and phone numbers.
  • Page 53 Chapter 4: Using the web interface Accessing the phone book To access the phone book, select PHONE BOOK from the left navigation pane. The phone book shows all entries with entry number, name and phone number. Empty place holders are also included. To sort the phone book, click the title of the column you wish to sort by.
  • Page 54 Chapter 4: Using the web interface Editing phone book entries Adding a new entry To add a new entry, do as follows: 1. In the phone book, locate the empty entry number where you want to add the new phone number and click New. 2.
  • Page 55 Chapter 4: Using the web interface Viewing and editing the mobile number The mobile number is the phone number to use when making a call to the terminal. To view the mobile number To view the mobile number of the terminal, select PHONE BOOK > Mobile numbers from the left navigation pane.

  • Page 56: Using The Call Log

    Chapter 4: Using the web interface Using the Call log Information on total usage To enter the CALLS page select CALLS from the left navigation pane. This page contains information on usage for circuit-switched connections. Exporting the call log You can export the call log file and save it on your computer for archiving, surveillance or other tracking purposes.
  • Page 57 Date and time is the international UTC time, received from the satellite. For information on the available types of service, see The BGAN services supported by TracPhone FB150 on page 7. The estimated charge is based on your entries under ADMINISTRATION >...

  • Page 58: Handling Sms Messages

    Chapter 4: Using the web interface Handling SMS messages Sending an SMS message If the terminal is not online when you attempt to send a message, the Important message is moved to the Outbox instead of the Sent folder. Messages in the Outbox are not automatically sent when the terminal goes online.
  • Page 59 Chapter 4: Using the web interface 5. Select whether or not you want Delivery notification for this SMS message. If you click Yes, the Status column in the Sent folder will show the status of your message when it has been sent. You can set up delivery notification generally for all SMS messages.
  • Page 60 Chapter 4: Using the web interface Sending an SMS message to the terminal You can send an SMS message to the terminal e.g. from a mobile phone, using the mobile number for the terminal. Dial + <Mobile number> The first part of the mobile number is always 870, which is the “country code” for the BGAN system.
  • Page 61 Chapter 4: Using the web interface Options for new SMS messages To see new messages, click MESSAGES from the left navigation pane. Besides viewing the new messages, you have a number of options for what to do with each message: •...
  • Page 62 Chapter 4: Using the web interface Configuring message settings Setting up the default message options You can set up general options for your outgoing messages. These settings apply by default to all your outgoing messages. Note, however, that you can change the Delivery notification setting for an individual message.
  • Page 63 Chapter 4: Using the web interface Viewing or changing SMS service center number The SMS service center number identifies the SMS service center used when sending and receiving SMS messages. The SMS service center number is stored on the SIM card.

  • Page 64: Setting Up The Interfaces

    Chapter 4: Using the web interface Setting up the interfaces The SETTINGS page (Antenna properties) The SETTINGS page shows properties of the connected antenna. To access the SETTINGS page, select SETTINGS from the left navigation pane. If the HPA module in the antenna has been exchanged the Antenna serial Note number field shows “0”.
  • Page 65 Chapter 4: Using the web interface Configuring the LAN interface Overview The TracPhone FB150 terminal has 2 LAN connectors with PoE (Power over Ethernet). Some of the LAN parameters are set up in the network management pages, which require administrator password.
  • Page 66 Chapter 4: Using the web interface To change the local IP addresses, do as follows: 1. From the left navigation pane, select SETTINGS > LAN. 2. At DHCP status, select Enabled (recommended for most purposes), or Disabled. • If you select Enabled, the terminal assigns dynamic IP addresses to devices connected to the terminal.
  • Page 67 Chapter 4: Using the web interface Port forwarding Port forwarding enables you to set up a server connected to the terminal while the terminal is in Router mode. Without port forwarding it would not be possible to contact the server from the Internet. The terminal is normally in Router mode if you are using the Default network user group.
  • Page 68 Chapter 4: Using the web interface You can now access the mail server from the Internet, using the public IP address of the terminal. If you do not know the IP address, you can look it up in the DASHBOARD of the web interface under ONGOING DATA SESSIONS.
  • Page 69 Chapter 4: Using the web interface Setting up the Default network user group The Default network user group provides a shared Standard connection to the Internet using the built-in router functionality of the terminal. If you want to apply other settings to the Default network user group, do as follows: 1.
  • Page 70 Chapter 4: Using the web interface • Router mode means the connection will be shared with other users, and the NAT module of the terminal will make the necessary address translations. Use this mode if one or more computers are connected using the LAN interface, and the terminal should act as a router.
  • Page 71 Chapter 4: Using the web interface 10. At Automatic activation select whether the connection should be activated automatically or manually. • Disabled means you can activate/deactivate the connection from the Dashboard. This setting is used by default for the Default user group. •...
  • Page 72 Chapter 4: Using the web interface 3. Click Edit next to Group 0. If you want, you can change the name of the group to something more meaningful, e.g. to “Bridge mode”. 4. At Status, select Enabled. 5. Select Dynamic IP address. This is the IP address used externally on the satellite network.
  • Page 73 Chapter 4: Using the web interface Your terminal will then use the static IP address set up for your SIM card. Static IP is handled by the service provider. Do not type in a static IP Note address in the Static IP address field; a manually typed IP address will currently not be used by the network.
  • Page 74 Chapter 4: Using the web interface 11. Click Apply. If both network user groups are enabled and both user groups have Note Internet access you will get a warning. Only one group can have Internet access. 12. Follow the instructions in the warning and set the Default group to No Internet access, if you are going to use the Bridge mode connection.
  • Page 75 Chapter 4: Using the web interface 14. Click Add to include Group 0 (Bridge mode) in the list. 15. Select or type in the parameters you want to associate with your Group 0. MAC address: If you want only a specific device (MAC address) to belong to Group 0, you can do one of the following: •...
  • Page 76 Chapter 4: Using the web interface Viewing network devices All network devices that are or have been connected to the terminal are listed in the Network devices page. To view the list of network devices, select SETTINGS > LAN > Network devices. If you are prompted, enter the administrator user name and password.
  • Page 77 Chapter 4: Using the web interface Definitions for network terms APN (Access Point Name) APNs are provided from the Airtime Provider. They may also be defined on the SIM card. The APN is used by the network user to establish a connection to the required external network.
  • Page 78 Ethernet network, establish a point to point connection between them and then securely transport data packets over the connection. On the equipment connected to the TracPhone FB150 terminal you must enter a few settings for your PPPoE connection. For example you need to set up which service to use and possibly a user name and password.
  • Page 79 Chapter 4: Using the web interface 4. Restart the terminal for the setting to take effect. For information on how to establish a connection with PPPoE, see Using PPPoE (Point-to-Point Protocol over Ethernet) on page 32. Configuring the Phone interface To enable/disable incoming calls on the Phone interface do as follows: 1.
  • Page 80 Chapter 4: Using the web interface Setting the common interface settings Overview The settings under COMMON are common for all interfaces. Note, however, that in order to use the common Access Point Name for an interface, you must select Common for the APN setting when setting up the network user group. Definition of Access Point Name (APN) The APN is used by the network user to establish a connection to the required external network.
  • Page 81 Chapter 4: Using the web interface To set up the common interface settings To set up the common interface settings, do as follows: 1. Select SETTINGS > Common. 2. Select the APN. You have the following options: • SIM default. The APN is taken from the SIM card. This is the recommended option, unless you have special requirements.
  • Page 82 Chapter 4: Using the web interface Setting up call services Overview The setup of call services is also common for all interfaces. The terminal must be registered on the BGAN network before you can set Note up the call services in the web interface. In the web interface you can set up the following supplementary services: •...
  • Page 83 Chapter 4: Using the web interface Call forwarding You can set up the terminal to automatically forward incoming calls to another phone number. This information is saved in the BGAN network so it is available when the call cannot be put through and must be forwarded. This service is usually set up by the airtime provider.
  • Page 84 Chapter 4: Using the web interface Call barring Do as follows to bar incoming and/or outgoing calls to and from the terminal: 1. Select SETTINGS > Common > Call barring from the left navigation pane. 2. Click OK next to Read current settings, to make sure the page is updated. 3.
  • Page 85 Chapter 4: Using the web interface Call waiting You can set up whether or not you want to receive notification of waiting calls while you are making a call or transmitting data. Do as follows: 1. Select SETTINGS > Common > Call waiting from the left navigation pane. 2.
  • Page 86 Chapter 4: Using the web interface Line identification You can set up the terminal to show your number when you are making a call. Do as follows: 1. Select SETTINGS > Common > Line identification from the left navigation pane. 2.
  • Page 87 Chapter 4: Using the web interface Closed user group Your subscription may include one or more closed user groups. A closed user group is a group of users permitted to make calls to each other but not to users outside the group.
  • Page 88 Chapter 4: Using the web interface Setting up the connection to the IP handset Overview By default, the handset is automatically connected at startup, so no configuration is necessary! The terminal is set up to assign the user name 0501 and the password 0501 to the IP handset when it is connected.
  • Page 89 Chapter 4: Using the web interface The page is updated as shown. To be able to access the terminal with a IP handset again you must click New and enter the password. Note that the IP handset only supports numbers (no letters) in the password.
  • Page 90 Chapter 4: Using the web interface When the terminal and the handset have recognized each other, a Configure link appears next to the handset in the IP handsets page of the web interface. This link provides direct access to the built-in web interface of the IP handset. For further information, refer to the user manual for the IP handset.
  • Page 91 Chapter 4: Using the web interface Setting up the IP handset compatibility If you are connecting your IP handset to the terminal through a separate router with NAT, you must use an IP handset with software version 1.8 or newer and set up the handset compatibility in the web interface of the terminal as described below.
  • Page 92 Chapter 4: Using the web interface Configuring the discrete I/O interface I/O pins and their functions The I/O interface on the terminal has 5 configurable I/O pins. You can set up the function of each pin in the web interface. The default functions of the I/O pins are as follows: Pin 1: Ringer output.
  • Page 93 Chapter 4: Using the web interface Pin 4: Radio silence input. Activation of this pin causes the system to assume radio silence, i.e. to stop all transmission from the system. The terminal gracefully closes all open connections, and deregisters from the BGAN network. No transmission is allowed until the pin is deactivated.
  • Page 94 Chapter 4: Using the web interface Configuring the I/O interface To configure the I/O pins, do as follows: 1. Select SETTINGS > Discrete I/O. 2. For each pin you want to use, select Enabled. 3. For each pin, select the function of the pin. Refer to the previous section, I/O pins and their functions on page 83.

  • Page 95: Uploading Software

    Chapter 4: Using the web interface Uploading software Introduction The next pages describe how to upload software from your computer to the terminal and how to download the latest software version from the Internet to your computer. You can upload software from your computer to the terminal without entering the PIN.
  • Page 96 To upload software from your computer to the terminal, do as follows: 1. Download the new software as described in the next section, or acquire the software from KVH Industries and save it on your computer. 2. Open the web interface and do one of the following: •...
  • Page 97 Internet. Note that it can take several minutes to download the software. If you don’t want to use airtime, you can acquire the software from KVH, save it on your computer and then connect the computer to the terminal.

  • Page 98: Selecting The Preferred Bgan Satellite

    1. Select SETTINGS > Satellite selection from the left navigation pane. 2. Select the satellite you prefer to use. If you select Auto (the default setting) the TracPhone FB150 system automatically uses the most appropriate satellite. If you have any ongoing calls or data sessions, they will be...

  • Page 99: Selecting The Language

    The TracPhone terminates all ongoing connections and deregisters from the current satellite before registering on the new satellite. If you have selected one of the satellites, your TracPhone FB150 system will Note only try to register on the selected satellite. This means that if the antenna is outside the coverage area for that satellite, the TracPhone FB150 system will not be able to register with the BGAN network.

  • Page 100: Administration

    Chapter 4: Using the web interface Administration Accessing the administration settings Logging on The Administration settings require an Administration user name and password. To log on as administrator, do as follows: 1. Select ADMINISTRATION from the left navigation pane. 2. Enter the Administration user name and password. The default user name is admin and the default password is 1234.
  • Page 101 Chapter 4: Using the web interface Resetting the administrator password If you have forgotten the administrator password, do as follows: 1. Contact your supplier for a reset code. Please report the serial number and IMEI number of the terminal. You can find the serial number and IMEI number in the Dashboard. 2.
  • Page 102 Chapter 4: Using the web interface Changing the administrator password To change the administrator password, do as follows: 1. After entering the administrator user name and password in the ADMINISTRATION page, locate the section Change administrator logon. 2. Type in the existing user name. 3.
  • Page 103 Chapter 4: Using the web interface Saving a configuration to a file If you need to reuse a configuration in another terminal of the same type and software version, you can save your current configuration to a file, which can then be loaded into the other terminal.
  • Page 104 Chapter 4: Using the web interface Call charges If you know the tariff for your subscribed services, you can enter these tariffs in the web interface and automatically calculate the charges for your calls and data sessions. To enter the call tariffs, do as follows: 1.
  • Page 105 Chapter 4: Using the web interface Setting up the use of SIM PIN in the terminal Enabling or disabling the use of a SIM PIN To enable or disable the use of a PIN to access the terminal, do as follows: 1.
  • Page 106 Chapter 4: Using the web interface Changing the SIM PIN To change the PIN used to access the terminal, do as follows: 1. Select ADMINISTRATION > SIM PIN. 2. Under CHANGE PIN type in the Old PIN. 3. Type in the New PIN and retype it on the next line. 4.
  • Page 107 Chapter 4: Using the web interface Setting up user permissions You can allow or deny users who are not administrators access to certain functions and make these pages read-only. This is useful if you want to protect the system against unintended changes. We recommend studying this screen thoroughly and deciding to which areas of the system you want to give non-administrator users access.
  • Page 108 This setting does not take effect until the terminal is restarted. Note AT commands are low-level commands used to control modems, in this case the TracPhone FB150 terminal. They are typically used during service and maintenance or when troubleshooting the terminal. 4. Click Apply.
  • Page 109 Chapter 4: Using the web interface Remote management You can set up the terminal so that it can be controlled from a remote location. We recommend using a static external IP address for the terminal in order to Note provide easy access to the terminal. For information on how to set up a static IP address, refer to step 5.

  • Page 110: Help Desk And Diagnostic Report

    Chapter 4: Using the web interface Help desk and diagnostic report Accessing the Help desk If you need help with airtime-related issues, call the Help desk. By default, the Help desk is the phone number for your Airtime Provider, if available on the SIM card. To access the Help desk, select HELP DESK from the left navigation pane.

  • Page 111: Event Logging And Self Test

    To view the Event log, select HELPDESK > Event log from the left navigation pane. Self test The Self test performs system test on the TracPhone FB150 system, similar to the tests that are performed during the Power On Self Test (POST).

  • Page 112: Site Map

    Chapter 4: Using the web interface Extended status To view updated information on the Extended status page, click Refresh. The Extended Status page shows the following information: • The antenna Product ID (must always be TT-3050C). • The status of the connection to the air interface (IAI-2). This field should normally show “Registered”, unless the system is still in the startup process.

  • Page 113: In This Chapter

    If you need assistance with problems caused by the terminal or antenna, please call a KVH-certified dealer/distributor or KVH Technical Support. You can find a certified dealer or distributor near you by visiting KVH’s website at www.kvh.com/wheretogetservice. You can contact KVH Technical Support at the following:...

  • Page 114: Uploading Software

    Chapter 5: Troubleshooting Uploading software Viewing software version status To view the version of the embedded software in the terminal, do as follows: 1. Connect a computer. 2. Enter the web interface and see the Software version field in the Dashboard. Uploading software using the web interface You can upload software from the web interface.

  • Page 115: Part Numbers

    Chapter 5: Troubleshooting Part numbers System Units TracPhone FB150 System, 10.8" (27.6 cm) Dome Item Part number Antenna 34-403050C Terminal 34-403739A TracPhone FB150 System, 13.5" (34.3 cm) Dome Item Part number Antenna 02-1747 Terminal 34-403739A IP Handset & Cradle, Wired...

  • Page 116: Troubleshooting Guide

    Chapter 5: Troubleshooting Troubleshooting guide The table below provides information on some of the problems that might occur, including possible causes and remedies to solve the problems. Problem Possible Cause Remedy No signal or The view to the Make sure the antenna has a clear weak signal from satellite is blocked.
  • Page 117 Chapter 5: Troubleshooting Problem Possible Cause Remedy A Phone The cable is not Connect the cable. connection properly connected. cannot be established. The cable type or For information on the correct type connector type is not of connector and cable, refer to the correct.
  • Page 118 Chapter 5: Troubleshooting Problem Possible Cause Remedy An IP handset The cable is not Connect the cable. connection properly connected. cannot be established. There is no power Check that the input voltage is (PoE) in the LAN within the specified range interface.

  • Page 119: Status Signaling

    Chapter 5: Troubleshooting Status signaling Overview There are many ways of troubleshooting if an error occurs. The terminal has different means of status signaling, to help you find the cause of a problem: • Indicator. • Event messages. • Event log. Indicator, event messages and logs are described in the following sections.
  • Page 120 Chapter 5: Troubleshooting List of events The following list explains the events that may show in the web interface of the terminal. Events with “Info” level are not included in this list. Only events that can Note appear in the alarm list and cause a warning icon in the web interface are included.
  • Page 121 GPS satellites is not blocked. Note that in some cases it may take up to 10 minutes to obtain GPS fix. 01400 to The TracPhone FB150 no Make sure the Satellite 01409 longer receives a signal TracPhone FB150 has a signal lost from the satellite.
  • Page 122 If the Only emergency calls are problem persists, contact allowed. your Airtime Provider. 01700 to The TracPhone FB150 has Restart the terminal. Registration 01709 not yet been allowed to for voice If the problem persists,...
  • Page 123 Chapter 5: Troubleshooting Event Text Explanation Remedy 03500 to 2-wire calibration failed 1. Check the wires to 2-wire 03509 on the Phone interface, your phone. calibration because of: failure 2. Put phone on hook. 1. Common mode balance error. 3. Check the wires. 2.
  • Page 124 Chapter 5: Troubleshooting Event Text Explanation Remedy 0800D Overvoltage is detected in Do not use the terminal. Antenna the antenna. The terminal Overvoltage Contact your dealer/ will be shut down in 10 protection is distributor. minutes. activated 08010 The input voltage has Ensure a stable power Undervoltage dropped below an...
  • Page 125 Check that both the Firmware image version is not supported antenna and the terminal doesn't support by the terminal. are of the type antenna TracPhone FB150. hardware Contact your dealer/ distributor if the problem persists. 08034 New firmware was Reboot the terminal.
  • Page 126 Chapter 5: Troubleshooting Event Text Explanation Remedy 08046 The start-up sequence of Check that the antenna Timeout of the terminal has timed out cable is properly startup because: connected at both ends. sequence - No antenna or • the antenna is not antenna properly connected, or temperature too...
  • Page 127 Chapter 5: Troubleshooting Event Text Explanation Remedy 08054 The system stops all None. Transmission transmission due to: aborted due to The antenna must operate extreme within the allowed • critically high temperature temperature range to work temperature in the properly. For information HPA or ACM module on ambient temperature of the antenna, or...

  • Page 128: Logging Of Events

    Chapter 5: Troubleshooting Logging of events Diagnostic report When contacting your dealer/distributor for support, please include a diagnostic report. The diagnostic report contains information relevant for the service personnel during troubleshooting. To generate the diagnostic report, access the web interface and select HELPDESK. Then click Generate report.

  • Page 129: Reset Button

    Chapter 5: Troubleshooting Reset button How to access the Reset button The terminal has a Reset button placed next to the SIM slot behind the SIM cover. The functions of this button is described in the next section. To press the Reset button, use a pointed device. Function of the Reset button The Reset button on the terminal has the following functions: Action...

  • Page 130: List Of Reserved Ip Subnets

    Chapter 5: Troubleshooting List of reserved IP subnets Some IP subnets are reserved for internal use in the terminal. If any of these addresses are assigned to external equipment connected to the terminal, the terminal and connected equipment will not be able to communicate. The following local IP subnets are reserved for internal use in the terminal.

  • Page 131: Chapter 6 Conformity

    Chapter 6 Conformity CE (R&TTE) The TracPhone FB150 is CE certified (R&TTE directive) as stated in “Declaration of Conformity with R&TTE Directive”, enclosed in copy on the next page.

  • Page 133: Glossary

    Glossary Glossary Access Point Name. The Access Point Name is used by the terminal operator to establish the connection to the required destination network. BGAN Broadband Global Area Network. A satellite network based on geostationary satellites, delivering data rates of up to 492 kbps to virtually any part of the earth, with full UMTS (3G) compatibility.
  • Page 134 Glossary IMEI International Mobile Equipment Identity. A unique number identifying your terminal Internet Protocol Local Area Network Light Emitting Diode Network Address Translation. An Internet standard that enables a local-area network to use one set of IP addresses for internal traffic and a second set of addresses for external traffic.
  • Page 135 Glossary Subscriber Identity Module.The SIM provides secure storing of the key identifying a mobile phone service subscriber but also subscription information, preferences and storage of text messages. Session Initiation Protocol. An application-layer control (signaling) protocol for creating, modifying, and terminating sessions with one or more participants.

  • Page 136: Index

    Index Index calls Numerics barring 2-wire interface closed user group enabling or disabling incoming calls enabling or disabling incoming local numbers forwarding holding line identification local making or receiving access to services and interfaces missed, received, outgoing administration settings redial administration, remote to the terminal analog phone...
  • Page 137 Index IP handset BGAN features Ethernet interface connecting setting up entering PIN events local numbers list of active power supply exporting configuration starting up extended status user manual external access ip handset setting up features overview forwarding calls connecting a computer setting up interface limitations in services line identification...
  • Page 138 Index phone safety summary local call satellite making calls selecting phone book view current adding number view selected deleting all entries sent messages deleting an entry resending, forwarding or deleting modifying an entry viewing status Phone interface serial number enabling or disabling incoming calls antenna local numbers services...
  • Page 139 Index telephone interface enabling or disabling incoming calls local numbers tools for setting up the terminal total usage viewing transferring a call troubleshooting guide typography used in this manual uploading software usage counter clearing user interfaces version of software voice mail number viewing waiting calls web interface...
  • Page 140 KVH Industries, Inc. KVH Europe A/S 50 Enterprise Center • Middletown, RI 02842-5279 • U.S.A. Kokkedal Industripark 2B • 2980 Kokkedal • Denmark Phone: +1 401 847-3327 • Fax: +1 401 849-0045 Phone: +45 45 160 180 • Fax: +45 45 160 181 E-mail: info@kvh.com...

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