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KVH Industries KVH TracVision Shop Manual

Kvh industries shop manual tracvision a5
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Summary of Contents for KVH Industries KVH TracVision

  • Page 2 Effective April 2004 Subject to change without notice 54-0239 Rev. A TracVision A5 Antenna Antenna Cable In-vehicle Components Receiver RF Converter RF Remote Control 12V Power (50 watts max) TracVision A5 Shop Manual © 2004 KVH Industries, Inc., All rights reserved.

  • Page 3: Safe Handling

    Do not flip the antenna upside down. • Never tilt the antenna greater than 45° once the restraints are removed. Effective April 2004 Subject to change without notice 54-0239 TracVision A5 Shop Manual © 2004 KVH Industries, Inc., All rights reserved.
  • Page 4 • Always use the tamper-resistant TORX hardware supplied in the kitpack. Do not use any substitutes. Effective April 2004 Subject to change without notice 54-0239 Antenna Mounting Bracket Button-head TORX Screws " apart, measured center-to- TracVision A5 Shop Manual © 2004 KVH Industries, Inc., All rights reserved.
  • Page 5 • Always use the tamper-resistant TORX hardware supplied in the kitpack. Do not use any substitutes. Effective April 2004 Subject to change without notice 54-0239 Antenna Mounting Bracket Button-head TORX Screws " mounting holes. Ensure the jack TracVision A5 Shop Manual © 2004 KVH Industries, Inc., All rights reserved.
  • Page 6 Do not use any substitutes. Effective April 2004 Subject to change without notice 54-0239 Crossbar T-nuts Pin-in-hex Screw Flat Washer Crossbar " apart, measured center-to- TracVision A5 Shop Manual Button-head TORX Screws T-nut (in center channel) © 2004 KVH Industries, Inc., All rights reserved.
  • Page 7 Product Warranty void if outer casing removed . KVH ® is a registered trademark of KVH Industries, Inc. HUGHES ™ is a trademark of Hughes Electronics Corporation. To Vehicle Video (Option 2)

  • Page 8: Connecting To Power

    AUDIO L VIDEO ANTENNA IN VEHICLE POWER (10-16 VDC) S-VIDEO RF REMOTE OUT TO TV SATELLITE IN INPUT COMPOSITE VIDEO Fuse TracVision A5 Shop Manual DIAGNOSTIC PORT 2 TO VIDEO DIAGNOSTIC PORT 1 © 2004 KVH Industries, Inc., All rights reserved.
  • Page 9 OUT TO TV SATELLITE IN INPUT COMPOSITE VIDEO Fuse Relay Ground AWG 8 Wire Fuse Ground – Vehicle Battery TracVision A5 Shop Manual TO VIDEO DIAGNOSTIC PORT 1 DIAGNOSTIC PORT 2 Ignition Ground © 2004 KVH Industries, Inc., All rights reserved.

  • Page 10: Installation Checklist

    You installed the receiver in a dry location away from any heat sources, allowing 2 inches of empty space for ventilation. You installed 2 “AAA”-size batteries in the remote control. Effective April 2004 Subject to change without notice 54-0239 TracVision A5 Shop Manual © 2004 KVH Industries, Inc., All rights reserved.

  • Page 11: Proper Operation

    TracVision A5 Shop Manual Message 2 ® If your satellite dish is ready for DIRECTV service, please wait until your Advanced Program Guide ™ is prepared. Installation Acquiring guide data... CONTINUED ON NEXT PAGE... © 2004 KVH Industries, Inc., All rights reserved.
  • Page 12 Only the DIRECTV preview channels (such as channels 100 and 201) are viewable until the customer activates the receiver. Effective April 2004 Subject to change without notice 54-0239 TracVision A5 Shop Manual GUIDE MENU TURBO © 2004 KVH Industries, Inc., All rights reserved.

  • Page 13: Using The Receiver

    Only the customer can activate/deactivate a receiver. • DIRECTV will continue to bill the customer until he/she deactivates the old receiver. Effective April 2004 Subject to change without notice 54-0239 TracVision A5 Shop Manual © 2004 KVH Industries, Inc., All rights reserved.
  • Page 14 • Heavy rain, dew, snow, or ice may temporarily interrupt reception or, if starting up, impair the antenna’s ability to find the satellite. Effective April 2004 Subject to change without notice 54-0239 TracVision A5 Shop Manual © 2004 KVH Industries, Inc., All rights reserved.
  • Page 15 • DO NOT attempt to lift the antenna by yourself. • DO NOT use any substitute mounting hardware. • DO NOT twist or bend the antenna frame. Effective April 2004 Subject to change without notice 54-0239 TracVision A5 Shop Manual © 2004 KVH Industries, Inc., All rights reserved.
  • Page 16 • DO NOT use abrasive cleaners, volatile solvents (such as methyl alcohol), or compounds that react with plastic when cleaning the antenna. Effective April 2004 Subject to change without notice 54-0239 TracVision A5 Shop Manual " © 2004 KVH Industries, Inc., All rights reserved.
  • Page 17 • DO NOT place the RF converter behind a metal surface or in an area surrounded by metal (e.g., under a seat). Effective April 2004 Subject to change without notice 54-0239 TracVision A5 Shop Manual © 2004 KVH Industries, Inc., All rights reserved.
  • Page 18 TracVision equipment. • DO NOT kink or stress the antenna cable. Effective April 2004 Subject to change without notice 54-0239 TracVision A5 Shop Manual © 2004 KVH Industries, Inc., All rights reserved.
  • Page 19 • DO NOT connect any other type of receiver to the TracVision system. Effective April 2004 Subject to change without notice 54-0239 TracVision A5 Shop Manual © 2004 KVH Industries, Inc., All rights reserved.
  • Page 20 • DO NOT use inadequate AWG wiring. • DO NOT ground any other device at the same grounding point as the receiver. Effective April 2004 Subject to change without notice 54-0239 TracVision A5 Shop Manual © 2004 KVH Industries, Inc., All rights reserved.
  • Page 21 • DO NOT move the vehicle for 20 seconds after powering up the antenna. • DO NOT watch TV or operate the remote control while driving. Effective April 2004 Subject to change without notice 54-0239 TracVision A5 Shop Manual © 2004 KVH Industries, Inc., All rights reserved.
  • Page 22 • DO NOT return any unit to KVH without an RMA number. Units received without an RMA number will be returned to you at your expense. Effective April 2004 Subject to change without notice 54-0239 TracVision A5 Shop Manual © 2004 KVH Industries, Inc., All rights reserved.

  • Page 23: Troubleshooting

    Troubleshooting Effective April 2004 Subject to change without notice 54-0239 TracVision A5 Shop Manual © 2004 KVH Industries, Inc., All rights reserved.

  • Page 24: Troubleshooting Flowcharts

    • Remote control works intermittently or not at all • No picture and no DIRECTV banner • No picture but DIRECTV banner displayed • Antenna is noisy Effective April 2004 Subject to change without notice 54-0239 TracVision A5 Shop Manual © 2004 KVH Industries, Inc., All rights reserved.
  • Page 25 blockage (trees, rain, dew, etc.) Clear blockage Problem solved? Done Change the channel to CNN Picture OK? Done - Weak transponder signal quality in your area TracVision A5 Troubleshooting Flowchart Symptom: Picture freeze frames or pixels Freeze frames or pixels Is the vehicle Stationary stationary or...
  • Page 26 TracVision A5 Troubleshooting Flowchart Symptom: Receiver locks up after guide download compl etes Receiver locks up when guide download completes Remove power from the receiver for 10 seconds, by either turning off the receiver front panel switch or turning off the vehicle Restore power to the receiver Guide loads and...
  • Page 27 TracVision A5 Troubleshooting Flowchart Symptom: Receiver turning on/off without user action Receiver is turning on and off without user action Is power supply to the receiver consistently between 9 and 16 VDC? Correct the power supply problem Problem solved? Done Check power connections and the in-line fuse...
  • Page 28 Check for third party splitters, amps, etc. Problem found? Done completely, receiver beeps after 30 seconds, and Check the video cable on the receiver rear panel connecting from "To Video" to "Video" Problem found? Turn system back Done on by pressing "SAT"...
  • Page 29 Symptom: Remote control works intermittently or no t at all Remote control works intermittently or not at all Make sure the receiver is turned on (you heard two beeps upon power-up) Problem solved? Replace batteries Done Done TracVision A5 Troubleshooting Flowchart in remote Problem solved?
  • Page 30 No picture & no DIRECTV banner displayed on monitor Is receiver front panel power swi t ch turned off? Turn on receiver Problem solved? Done Are monitors on, and are audio/video cables connected OK? Is the correct video setting selected on the monitor? Select correct setting...
  • Page 31 To get to the Signal Qual i ty Menu: 1. Press MENU 2. Highlight "System Setup" then press S ELECT 3. Highlight "Signal" Is an error message displayed on the monitor? Does message say "Install Access Card"? Remove receiver front bezel and ensure access card is inserted properly...
  • Page 32 Antenna is The antenna makes a "whirring" sound making a whenever it searches for the satelli t e. "whirring" sound Check for blockage Blockage found? Move to a blockage-free area Wait 5 minutes Still making "whirring" sound? Call Done Antenna is vibrating excessively, thumping, clicking, or making a grinding...

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Tracvision a5

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