Lucent Technologies CALLMASTER User Manual page 10

CALLMASTER® V Telephone Console User's Guide 555-233-735
Call-Handling Features
RELEASE
An ACD agent can press
To disconnect from a call
1. Press
Release
Note: Pressing
disconnect and enables you to perform other ACD or voice
terminal procedures sooner. You do not hear dial tone after you
press
If you want to disconnect from a call and then place another
call, you can press
SPEAKER (LISTEN-ONLY) and GROUP LISTEN
The Speaker feature allows you to place calls or access other features without
using the headset. However, in order to speak to the other party, you must use
the headset. With the Group Listen feature, the headset and speaker are
active at the same time.
To use the listen-only speaker to place a call without using the headset
or for any listening-only feature (such as monitoring a call on which
you have been put on hold or for group listening)
1. Press
2. Place a call or access the selected feature.
3. Adjust speaker volume if necessary:
To raise the volume, press the right half of the Speaker Volume control
button labeled
Speaker Volume control button labeled
The display shows the volume level: (There are eight volume levels.)
To end a call (while the headset is off and only the speaker is active)
1. Press
To activate the speaker while using the headset so that both are active at
the same time (the Group Listen feature)
1. While you are using the headset, activate the speaker by pressing
Spkr
To turn off the speaker and return to headset use
1. Press
Release
.
Release
Release
.
)
(or
Spkr
; to lower the volume, press the left half of the
->>>>>>
)
(or
Spkr
)
(or .
)
(or
Spkr
to disconnect from a call.
is faster than waiting for a caller or trunk to
Drop
instead.
.
.
+
.
.
Issue 1
6