Lucent Technologies CALLMASTER User Manual
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Lucent Technologies CALLMASTER User Manual

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CALLMASTER® V Telephone Console
User's Guide
The CALLMASTER V Telephone Console. . . . . . . . . . . . . 1
Compatible Headpieces . . . . . . . . . . . . . . . . . . . . . . . . . . 3
The CALLMASTER V Recorder Interface . . . . . . . . . . . . 3
The Softkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Using the Softkey Feature Menus. . . . . . . . . . . . . . . . . . 4
Call-Handling Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Getting Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Selecting a Personalized Ring . . . . . . . . . . . . . . . . . . . . . . 8
Voice and Display Features . . . . . . . . . . . . . . . . . . . . . . . . 8
Operating Range Requirements. . . . . . . . . . . . . . . . . . . . . 9
Telephone Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Desktop Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Wall Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Installing the Designation Card . . . . . . . . . . . . . . . . . . 13
Orderable Cards and Equipment . . . . . . . . . . . . . . . . . 14
555-233-735
Comcode 108488222
September 1999

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  • Page 1: Table Of Contents

    CALLMASTER® V Telephone Console User’s Guide The CALLMASTER V Telephone Console... . . 1 Headset Connections with the CALLMASTER V ..2 Compatible Headpieces ......3 The CALLMASTER V Recorder Interface .
  • Page 2 Lucent Technologies will not be responsible for any charges that result from such unauthorized use. Product administration to prevent...
  • Page 3 CALLMASTER® V Telephone Console User’s Guide OBTAINING PRODUCTS To learn more about Lucent Technologies products and to order any of these products, contact Lucent Direct, the direct-market organization of Lucent Technologies Business Communications System. Access their web site at www.lucentdirect.com or call the following numbers: customers should call 1 800 451-2100 or account executives can contact Lucent Direct at 1 800 778 1880 (voice) or 1 800 778-1881 (fax).
  • Page 4 CALLMASTER® V Telephone Console User’s Guide • This telephone can be hazardous if immersed in water. To avoid the possibility of electric shock, do not use it while you are wet. If you accidentally drop the telephone into water, do not retrieve it until you have first unplugged the line cord from the modular wall jack.

  • Page 5: The Callmaster V Telephone Console

    Note: The tape recorder used with the CALLMASTER V telephone must be purchased by the user; it is not provided with the telephone. Figure 1 below shows a front view of the CALLMASTER V telephone. The features of the telephone are explained after the figure.

  • Page 6: Headset Connections With The Callmaster V

    • The Release feature must be administered on a second feature button. Headset Connections with the CALLMASTER V The headset connection for the CALLMASTER V consists of a headpiece (shown as 1 in Figure 2 below) which is plugged into an adapter cord (shown as 2).

  • Page 7: Compatible Headpieces

    — Advanced headpiece which fits over the ear. The CALLMASTER V Recorder Interface The CALLMASTER V’s Recorder Interface is designed for recording calls on a standard tape recorder. (A recorder with AGC [Automatic Gain Control] is recommended.) With this interface, a warning tone, a soft beep repeated every 13.5 seconds, notifies the agent and the calling party that the call is being...

  • Page 8: Using The Softkey Feature Menus

    Other Softkey Features That May Be On Your Display There are 12 default features that can be accessed with the softkeys on a CALLMASTER V telephone. However, the system manager may substitute other softkey features in their place. Call-Handling Features...
  • Page 9 CALLMASTER® V Telephone Console User’s Guide 555-233-735 Issue 1 Call-Handling Features The green light next to the button goes off. CONFERENCE The Conference feature allows you to conference up to six parties (including yourself) on a call. To add another party to a call (for a total of six parties) 1.
  • Page 10 CALLMASTER® V Telephone Console User’s Guide 555-233-735 Issue 1 Call-Handling Features RELEASE An ACD agent can press to disconnect from a call. Release To disconnect from a call 1. Press Release Note: Pressing is faster than waiting for a caller or trunk to...

  • Page 11: Getting Messages

    CALLMASTER® V Telephone Console User’s Guide 555-233-735 Issue 1 Getting Messages TEST The Test feature allows you to test the lights and display on your telephone. To test the lights and display on your telephone 1. With the headset off, press and hold down Trnsfr Lights go on in columns, and all the display segments fill in.

  • Page 12: Selecting A Personalized Ring

    System 75 Automatic Call Distribution (ACD) Supervisor Instructions, 555-230-724 You can order both of these books from the Lucent Technologies BCS Publications Center by calling 1 800 457-1235 (within the United States) or 1 317 322-6791 (outside the United States).

  • Page 13: Operating Range Requirements

    Interface active) and the recording device should not exceed 200 feet/ 60.96 meters. The distance between the CALLMASTER V telephone and the PBX must NOT exceed the following: With 22-gauge wire, the distance between the CALMASTER V and the PBX should not exceed 5,500 feet/ 1,676.4 meters;...

  • Page 14: Important Safety Warnings For Installation

    • Lucent Technologies 4-type protectors • ITW LINX LP-type protectors. Lucent Technologies 3BIC (carbon block) or Lucent 3BEW (gas tube) protectors are also acceptable in a 2-wire installation. INSTALLATION WARNING (for the CALLMASTER V) 1 2 3 4 5 6 7 8...

  • Page 15: Desktop Installation

    CALLMASTER® V Telephone Console User’s Guide 555-233-735 Issue 1 Telephone Installation Desktop Installation Note: You can use the telephone without the desktop stand, if you so choose. If you do not use the telephone with attached desktop stand, it is...

  • Page 16: Wall Installation

    CALLMASTER® V Telephone Console User’s Guide 555-233-735 Issue 1 Telephone Installation Wall Installation Note: For wall-mounting, you will need a 1-foot line cord. (This cord is not supplied with the telephone, but can be ordered by using this comcode: 103786760.) 1.

  • Page 17: Installing The Designation Card

    Installing the Designation Card Use the button designation card, already installed on your CALLMASTER V when it is shipped from the factory to write the telephone number, extension, name, or feature that each call appearance/feature button can access. On the left side of the phone is a Notepad on which you can write frequently-dialed numbers or extensions.

  • Page 18: Orderable Cards And Equipment

    CALLMASTER V telephone. • A tray with five quick reference cards can be inserted in the grooves located under the base of the CALLMASTER V telephone. The tray and the cards are ordered separately with the following numbers: the tray = PEC 33111, Comcode 108272584;...

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