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C H A P T E R 6
Troubleshooting your interactive whiteboard system
The "Projector Overheated" message appears
If the "Projector Overheated" message appears and the projector turns off during use, one of the
following issues is occurring:
The projector is overheating internally because of blocked air vents or an internal temperature
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over 131°F (55°C).
The temperature outside the projector is too high.
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To resolve the "Projector Overheated" error
1. Turn off the projector, and then wait 15 minutes for it to cool down.
2. If your room is hot, lower the temperature if possible.
3. Make sure that nothing is blocking the projector's air intake and exhaust.
4. Disconnect the power cable from the power outlet, and then wait at least 60 seconds.
5. Connect the power cable, and then turn on the projector.
6. If the previous steps don't resolve the issue, disconnect the power cable, and then contact your
authorized SMART reseller (smarttech.com/wheretobuy).
The "Fan Failure" message appears
If the "Fan Failure" message appears and the projector turns off during use, one or both of the
following issues is occurring:
The projector is overheating internally.
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One of the fans has failed.
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To resolve the "Fan Failure" error
1. Follow steps 1 to 5 of To resolve the "Projector Overheated" error above.
2. If the lamp doesn't illuminate, turn off the projector and wait 15 minutes for it to cool down.
3. Disconnect the power cable, and then contact your authorized SMART reseller
(smarttech.com/wheretobuy).
The "Color Wheel Failure" message appears
If the "Color Wheel Failure" message appears and the projector turns off during use, the projector has
a color wheel issue.
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