Returning A Product For Repair - Promise Technology FastTRAK66 User Manual

D

Returning a Product for Repair

If you suspect the product is not working properly or if you have any questions
about your product,
Contact our Technical Support Staff through one of our Technical Services
with the following:
Product Model and Serial# (Required)
Return Shipping Address
Daytime Phone Number
Description of the Problem
Copy of original purchase invoice on hand
The technician can assist in determining whether the Product requires repair.
If the Product needs repair, our Technical Support Department representatives
will issue a return merchandise authorization ("RMA") number.
Then return ONLY the specific defective part that is covered by the warranty
(do not ship cables, manuals, diskettes, etc.) with a copy of your proof of
purchase to:
Promise Technology, Inc.
Customer Service Department
Attn: RMA# ______
1460 Koll Circle
San Jose, CA 95112
You must follow the following packaging guidelines for returning products:
(a) Use the original shipping carton and packaging
(b) Include a summary of the problem(s) with product, return
address, and daytime phone number
(c) Include a copy of proof of purchase
(d) With the supplied RMA#, label "Attn: RMA#______" along
with the Promise shipping address.
You are responsible for the cost of insurance and shipment on the product to
Promise. Damage caused due to improper transportation or packaging is not
covered under the above warranty.
APPENDIX
D-1
D