Returning Product For Repair - Promise Technology FastTrak TX2000 User Manual

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If you suspect a product is not working properly, or if you have any questions about your

product, contact our Technical Support Staff through one of our Technical Services, making

sure to provide the following information:

Product model and serial number (required)

Return shipping address

Daytime phone number

Description of the problem;

Copy of the original purchase invoice.

The technician will assist you in determining whether the product requires repair. If the product

needs repair, the Technical Support Department will issue an RMA (Return Merchandise

Authorization) number.

Return only the specific product covered by the warranty (do not ship cables, manuals,

diskettes, etc.), with a copy of your proof of purchase to:

USA and Canada:

Other Countries:

You must follow the packaging guidelines for returning products:

Use the original shipping carton and packaging

Include a summary of the product's problem(s)

Write an attention line on the box with the RMA number

Include a copy of proof of purchase

You are responsible for the cost of insurance and shipment of the product to Promise. Note that

damage incurred due to improper transport or packaging is not covered under the Limited

Warranty.

When repairing returned product(s), Promise may replace defective parts with new or

reconditioned parts, or replace the entire unit with a new or reconditioned unit. In the event of a

replacement, the replacement unit will be under warranty for the remainder of the original

warranty term from purchase date, or 30 days, whichever is longer.

Promise will pay for standard return shipping charges only. You will be required to pay for any

additional shipping options (such as express shipping).

FastTrak TX2000™ Series User Manual