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Promise Technology FAST TRAK SX4030 User Manual

Promise Technology FAST TRAK SX4030 User Manual

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RAK SX4030,
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SX4060, S150 SX4-M
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Version 1.1

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Summary of Contents for Promise Technology FAST TRAK SX4030

  • Page 1 RAK SX4030, SX4060, S150 SX4-M ANUAL Version 1.1...
  • Page 2 You should back up all data before installing any drive controller or storage peripheral. Promise Technology is not responsible for any loss of data resulting from the use, disuse or misuse of this or any other Promise Technology product. Notice...
  • Page 3 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult Promise Technology, Inc. or an experienced radio/TV technician for help. This device complies with Part 5 of the FCC Rules. Operation is subject to the...
  • Page 4 FastTrak SX4030, SX4060, S150 SX4-M User Manual...

  • Page 5: Table Of Contents

    Contents Chapter 1: Introduction ........1 About This Manual .
  • Page 6 FastTrak SX4030, SX4060, S150 SX4-M User Manual Create a RAID 5 Array .......23 Change Stripe Block Size for RAID 5 Array .
  • Page 7 Contents Chapter 5: Disk Array Concepts ......41 About FastTrak ........41 About Adapter BIOS .
  • Page 8 FastTrak SX4030, SX4060, S150 SX4-M User Manual viii...

  • Page 9: Chapter 1: Introduction

    Product Overview, page 2 • Promise Array Management, page 3 Thank you for purchasing one of Promise Technology’s FastTrak SX4030, SX4060 or S150 SX4-M RAID controllers. About This Manual This User Manual describes how to setup, use and maintain the FastTrak RAID controller.

  • Page 10: Product Overview

    FastTrak SX4030, SX4060, S150 SX4-M User Manual Product Overview FastTrak SX4030 and SX4060 are ATA RAID controllers. The FastTrak S150 SX4 is a Serial ATA RAID controller. When used with Promise Array Management (PAM), the FastTrak RAID Controllers offer a feature-rich, secure and versatile enterprise-wide ATA RAID solution.

  • Page 11: Promise Array Management Utility (Pam)

    Chapter 1: Introduction Promise Array Management Utility (PAM) The Promise Array Management (PAM) utility offers local and remote management and monitoring of all FastTrak arrays that exist anywhere on a network. Windows-based GUI provides email notification of all major events/ alarms, memory cache management, logging for NT/2000 servers, array maintenance, rebuild, and access to all components in array (server, controller, data channels, individual drives, and enclosure).
  • Page 12 FastTrak SX4030, SX4060, S150 SX4-M User Manual...

  • Page 13: Chapter 2: Installation

    Chapter 2: Installation • Package lists, below • Installing the FastTrak card, page 7 • Installing the Disk Drives, page 8 S150 SX4-M When you receive the FastTrak S150 SX4-M card, the package should contain the items listed below: • FastTrak S150 SX4-M RAID Controller Card •...
  • Page 14 FastTrak SX4030, SX4060, S150 SX4-M User Manual If any of the items are missing or appear damaged, please contact your dealer or distributor immediately. Warning The electronic components on the FastTrak RAID Controller card are sensitive to damage from Electro-Static Discharge (ESD). Observe appropriate precautions at all times when handling the FastTrak card or its subassemblies.

  • Page 15: Installing The Fasttrak Card

    Chapter 2: Installation Installing the FastTrak Card The FastTrak RAID Controller card fits into any available: • 32-bit PCI slot (must be PCI 2.2 compliant) • The 32-bit portion of a 64-bit PCI slot on the PC’s motherboard (see Figure 1 below). Remove the cover of your system.

  • Page 16: Installing The Disk Drives

    FastTrak SX4030, SX4060, S150 SX4-M User Manual Installing the Disk Drives Important If you wish to include your current bootable Serial ATA drive using the Windows operating system as part of a bootable Mirrored (RAID 1) array on your FastTrak card, do NOT connect the hard drive to the FastTrak yet.
  • Page 17 Chapter 2: Installation Buzzer I2C Connector LED Pins Cache Memory Socket SDRAM DIMM S150 SX4-M: Attach one Serial ATA data cable to each hard drive. Then attach the other ends of the cables to the connectors on the FastTrak card (above).
  • Page 18 FastTrak SX4030, SX4060, S150 SX4-M User Manual You will now use the onboard FastBuild BIOS utility to create your first array using the attached drives. For an explanation of the array options, see Chapter 3 of this manual. Important Even if you plan to use the Promise Array Management Utility to manage your array, you must still create your first array using the FastBuild Utility, as described here.
  • Page 19 Chapter 2: Installation Press 2 on the Main Menu screen to display, the Define Array Menu appears (below). F a s t B u i l d A r r a y U t i l i t y 2 . x x ( c ) 2 0 0 2 - 2 0 0 5 P r o m i s e T e c h n o l o g y , I n c . [ D e f i n e A r r a y M e n u ] A r r a y N o R A I D L e v e l...
  • Page 20 FastTrak SX4030, SX4060, S150 SX4-M User Manual Press the arrow keys to move to Disk Assignments. Press the spacebar to toggle between N and Y for each available drive. Assign the appropriate number of disk drives to your array. Refer to the chart below: Level Number of Drives...

  • Page 21: Chapter 3: Fastbuild™ Utility

    Chapter 3: FastBuild™ Utility • Setup Quick Reference, below • Define (Create) Array, page 18 • FastTrak BIOS Reference, page 15 • Array Definition Menu, page 19 • Main Menu, page 16 • Delete Array, page 27 • View Drive Assignments, page 17 •...

  • Page 22: Enter The Fastbuild Utility

    FastTrak SX4030, SX4060, S150 SX4-M User Manual Note There are some advanced RAID array configuration options that require the PAM utility to set up. Enter the FastBuild Utility When the system boots, you will see the Promise FastTrak BIOS sign-on banner appear on the screen.

  • Page 23: Fasttrak Bios Reference

    Chapter 3: FastBuild Utility FastTrak BIOS Reference When the FastTrak BIOS loads during bootup, it displays pertinent information about the RAID arrays that it finds. Then, it displays Press Ctrl-F to allow you to enter the Array BIOS Configuration Utility (below). F a s t T r a k S 1 5 0 S X 4 M ( t m ) B I O S V e r s i o n 1 .

  • Page 24: Main Menu

    FastTrak SX4030, SX4060, S150 SX4-M User Manual Main Menu F a s t B u i l d A r r a y U t i l i t y 2 . x x ( c ) 2 0 0 2 - 2 0 0 5 P r o m i s e T e c h n o l o g y , I n c. [ M a i n M e n u ] V i e w D r i v e A s s i g n m e n t s .

  • Page 25: View Drive Assignments

    Chapter 3: FastBuild Utility View Drive Assignments Press 1 on the Main Menu screen, to see the View Drive Assignments screen (below). This screen does not allow modifications to any of the four fields. F a s t B u i l d A r r a y U t i l i t y 2 . x x ( c ) 2 0 0 2 - 2 0 0 5 P r o m i s e T e c h n o l o g y , I n c . [ V i e w D r i v e A s s i g n m e n t s ] C h a n n e l : I D D r i v e M o d e l...

  • Page 26: Define Array

    FastTrak SX4030, SX4060, S150 SX4-M User Manual Define Array Press 2 on the Main Menu screen to display, the Define Array Menu (see below). This screen displays any existing arrays. Users commonly create one or two arrays with FastTrak SX4030, SX4060 or S150 SX4-M. To manually create arrays from the Define Array Menu (below), press the arrow keys to highlight an array number you wish to define, and press Enter to select it.

  • Page 27: Define Array Definition Menu

    Chapter 3: FastBuild Utility Define Array Definition Menu Selecting an Array from the Define Array Menu brings up the Define Array Definition Menu screen (below). First, choose the RAID Level you want. In the Define Array Definition Menu section, press the Spacebar to cycle through array types: •...

  • Page 28: Create A Raid 0 Array

    FastTrak SX4030, SX4060, S150 SX4-M User Manual Create a RAID 0 Array In the Define Array Definition Menu section (see Figure 8), press the Spacebar to cycle through array types and select RAID 0 for RAID Level. Assign from one to four drives to this array.

  • Page 29: Create A Raid 1 Array

    Chapter 3: FastBuild Utility Create a RAID 1 Array In the Define Array Definition Menu section, press the Spacebar to cycle through array types and select RAID 1 for RAID Level. RAID 1 arrays use two disk drives. The capacity of the array will be half that of the smaller drive in the array. No stripe block size option is available when mirroring two drives.

  • Page 30: Create A Raid 0+1 Array

    FastTrak SX4030, SX4060, S150 SX4-M User Manual Create a RAID 0+1 Array You must assign four drives to an array before this feature becomes available. Assign Drives to a RAID 0+1 Array Under the Drive Assignments section, highlight a drive and, with the Spacebar bar, change the Assignment option to Y to add the drive to the disk array.

  • Page 31: Create A Raid 5 Array

    Chapter 3: FastBuild Utility Create a RAID 5 Array In the Define Array Definition Menu section, press the Spacebar to cycle through array types and select RAID 5 for RAID Mode. You must configure such an array using a minimum of three drives. Your array will join the assigned drives together and split (or stripe) data among them.

  • Page 32: Hot Spare Drives

    FastTrak SX4030, SX4060, S150 SX4-M User Manual Hot Spare Drives Any extra drive that is not assigned to an array will be recognized as a Spare Drive. Such drives are designated Free in the View Drive Assignments screen (see below). F a s t B u i l d A r r a y U t i l i t y 2 .

  • Page 33: Set Disk Array As Bootable

    Chapter 3: FastBuild Utility Set Disk Array as Bootable You may select which defined array will be used as the bootable array from the Define Array Menu (press 2 in the Main Menu). Press the up and down arrow keys to hHighlight the desired array and press the Spacebar. The system will now recognize this as the first array and an asterisk (*) will appear next to the array number indicating it as bootable (see below).

  • Page 34: Disk Array Recognition Order

    FastTrak SX4030, SX4060, S150 SX4-M User Manual Disk Array Recognition Order During computer startup, the disk arrays on the FastTrak Controller card are recognized in this order: • The bootable array, designated in the FastBuild setup. • Other arrays by their numbers (such as Array 1, Array 2...). Array Recognition Order determines the order in which each array is assigned the next available drive letter.

  • Page 35: Delete Array

    Chapter 3: FastBuild Utility Delete Array Press 3 on the Main Menu screen to display the Delete Array Menu (below). F a s t B u i l d A r r a y U t i l i t y 2 . x x ( c ) 2 0 0 2 - 2 0 0 5 P r o m i s e T e c h n o l o g y , I n c . [ D e l e t e A r r a y M e n u ] A r r a y N o R A I D L e v e l...

  • Page 36: Controller Configuration

    FastTrak SX4030, SX4060, S150 SX4-M User Manual Controller Configuration Press 4 on the Main Menu screen to display the Controller Configuration Options screen (below). F a s t B u i l d ( t m ) U t i l i t y 2 . x x ( c ) 2 0 0 2 - 2 0 0 5 P r o m i s e T e c h n o l o g y , I n c . [ A d a p t e r C o n f i g u r a t i o n O p t i o n s ] N o P a r a m e t e r s D e f i n e d f o r C u r r e n t D i s k ( s ) .

  • Page 37: Chapter 4: Installing Software Drivers

    Chapter 4: Installing Software Drivers Following are driver installation procedures for the FastTrak SX4030, SX4060 or S150 SX4-M RAID Controller cards. Download the latest drivers from the Promise Technology website at www.promise.com. Procedure Page Number Windows Server 2003 Install Driver During New OS Installation ......30 Install Driver in an Existing System .

  • Page 38: Windows Server 2003

    When the Windows Setup window is generated, press S to specify an Additional Device(s) Insert the Promise Technology driver diskette into drive A: and press Enter. Choose Windows 2003 Promise FastTrak S150 SX4/SX4000 Series from the list that appears on screen, and then press the Enter. 1. Press S to use the driver on the floppy disk and then press Enter to continue with installation.

  • Page 39: Install Driver In An Existing System

    Chapter 4: Installing Software Drivers Install Driver in an Existing System Important If you plan to move the boot drive containing the existing Windows Server 2003 operating system to the FastTrak card, you MUST load the FastTrak driver to the boot drive while it is still attached to your existing hard drive controller.

  • Page 40: Confirm Installation

    FastTrak SX4030, SX4060, S150 SX4-M User Manual Confirm Installation From the Windows Desktop, open the Control Panel from My Computer. Click on Performance and maintenance. Click on the System icon. Choose the Hardware tab, and then click the Device Manager button. Click the + in front of SCSI controllers.

  • Page 41: Windows Xp

    When the Windows Setup window is generated, press S to specify an Additional Device(s) Insert the Promise Technology driver diskette into drive A: and press Enter. Choose WinXP Promise FastTrak S150 SX4/SX4000 Series from the list that appears on screen, and then press the Enter. 1. Press S to use the driver on the floppy disk and then press Enter to continue with installation.

  • Page 42: Install Driver In An Existing System

    FastTrak SX4030, SX4060, S150 SX4-M User Manual Install Driver in an Existing System Important If you plan to move the boot drive containing the existing Windows Server 2003 operating system to the FastTrak card, you MUST load the FastTrak driver to the boot drive while it is still attached to your existing hard drive controller.

  • Page 43: Windows 2000

    When the Windows Setup window is generated, press S to specify an Additional Device(s) Insert the Promise Technology driver diskette into drive A: and press Enter. Choose Win2000 Promise FastTrak S150 SX4/SX4000 Series from the list that appears on screen, and then press the Enter.

  • Page 44: Install Driver In An Existing System

    Under Locate Driver Files, uncheck Floppy disk drives and CD-ROM drives. Check Specify a Location and click Next. Under Insert the manufacturer’s installation disk, type A:\win2000 and click Under Driver Files search Results, when a:\Win2000 Promise Technology Inc. FastTrak S150 SX4/SX4000 series \fastsx.inf should appears, click Next.

  • Page 45: Red Hat Linux 8.0, 9.0

    Chapter 4: Installing Software Drivers Red Hat Linux 8.0, 9.0 Install Driver During New OS Installation Start the RedHat Linux Installation by booting with the installation diskette or bootable CD ROM. At the Welcome to Red Hat Linux ... installation screen, a prompt labeled boot: will appear at the bottom of the screen.

  • Page 46: Suse Linux 8.1, 8.2

    FastTrak SX4030, SX4060, S150 SX4-M User Manual SuSE Linux 8.1, 8.2 Install Driver During New OS Installation: Single Processor Insert the install CD into CD-ROM drive. When the boot: picture prompts for an installation option, add the following line to the input box: acpi=oldboot. Press the left Alt key and insert the FastTrak driver diskette into the floppy drive.

  • Page 47: Freebsd 4.X

    Chapter 4: Installing Software Drivers FreeBSD 4.x Install Driver During New OS Installation Boot your computer from the FreeBSD install CD. When the screen displays “Booting [kernel] in X seconds...”, press any key except Enter to enter the OK prompt. Insert the FastTrak driver diskette into your floppy drive.

  • Page 48: Promise Raid Utility

    FastTrak SX4030, SX4060, S150 SX4-M User Manual Promise RAID Utility To install the utility, type the following commands: mount /dev/fd0 /mnt /mnt/install util umount /mnt To use the utility, type the following commands: cd /usr/local/promise ./sxcslapp...

  • Page 49: Chapter 5: Disk Array Concepts

    Chapter 5: Disk Array Concepts • About FastTrak, below • Disk Array Terms, below • About RAID Levels, page 43 About FastTrak FastTrak SX4030, SX4060 and S150 SX4-M are high performance RAID Controller cards that feature concurrent data channel operation and onboard BIOS.

  • Page 50: Member

    FastTrak SX4030, SX4060, S150 SX4-M User Manual Fault tolerance is achieved through data redundancy operation where if one (or more) drive fails or has a sector failure, a mirrored copy of the data can be found on another drive(s). For optimal results, select identical Serial ATA drives (S150 SX4-M) or Ultra ATA drives (SX4030 / SX4060) to install in disk arrays.

  • Page 51: About Raid Levels

    Chapter 5: Disk Array Concepts About RAID Levels RAID 0 (Stripe) Reads and writes sectors of data interleaved between multiple drives. When any disk member fails, it affects the entire array. Performance is better than a single drive since the workload is balanced between the array members. This array type is for high performance systems.

  • Page 52: Raid 1 (Mirror)

    FastTrak SX4030, SX4060, S150 SX4-M User Manual RAID 1 (Mirror) Writes duplicate data on to a pair of drives while reads are performed in parallel. RAID 1 is fault tolerant because each drive of a mirrored pair is installed on separate controller channels.

  • Page 53: Raid 0+1 (Stripe/Mirror)

    Chapter 5: Disk Array Concepts RAID 0+1 (Stripe/Mirror) A combination of RAID 0 and RAID 1 arrays. It can increase performance by reading and writing data in parallel while protecting data with duplication. A minimum of four drives are required. With a four-drive disk array, two pairs of drives are striped.

  • Page 54: About Dual Data Redundancy

    FastTrak SX4030, SX4060, S150 SX4-M User Manual About Dual Data Redundancy One unique (though rarely occurring) feature of RAID 0+1 is dual fault tolerance. In some cases, two drives can fail simultaneously and still maintain the integrity of data. There are six combinations in which two drives can fail. The FastTrak SX4030, SX4060 or S150 SX4-M card protects the data array in four of those cases.

  • Page 55: Raid 5 (Block And Parity Striping)

    Chapter 5: Disk Array Concepts RAID 5 (Block and Parity Striping) RAID 5 calculates parity in order to achieve redundancy rather than writing a second copy of the data, like RAID 1. Parity is distributed across the physical drives along with the data blocks. In each case, the parity data is stored on a different disk than its corresponding data block.

  • Page 56: Jbod - Single Drive

    FastTrak SX4030, SX4060, S150 SX4-M User Manual JBOD – Single Drive An alternative to RAID, JBOD capacity is equal to the sum of all drives in the group, even if the drives are of different sizes. JBOD appears in the User Interface as one or more individual drives. There are no performance or fault-tolerance features.

  • Page 57: Chapter 6: Troubleshooting & Tips

    Chapter 6: Troubleshooting & Tips • Motherboard Issues, below • Operating System-Related Issues, page 53 • System CMOS Issues, page 50 • Performance Tips, page 54 • Drive-Related Errors, page 50 This section is used to assist with troubleshooting conflicts and FastTrak SX4030, SX4060 or S150 SX4-M installation problems.

  • Page 58: System Cmos Issues

    FastTrak SX4030, SX4060, S150 SX4-M User Manual System locks up during boot up or when Windows starts There may be a possible IRQ conflict with an ISA card. Identify what IRQs are used by ISA cards, enter the Motherboard PCI Setup, and reserve the IRQ for use with ISA.
  • Page 59 Chapter 6: Troubleshooting & Tips Powering the system off and on once to reset the drive. Also confirm that cables are properly attached and the drive is receiving power. If the drive still appears to have failed, refer to the Rebuilding an Array option in the Promise Array Management (PAM) utility as detailed in the PAM User Manual.
  • Page 60 FastTrak SX4030, SX4060, S150 SX4-M User Manual The Reserve Sector of one of the drives has become corrupt or bad. Removing the Reserve Sector will remedy any issue related directly to a Bad Reserve Sector. Warning Before removing the Reserve Sector of the drive(s), backup any existing data.

  • Page 61: Operating System-Related Issues

    Chapter 6: Troubleshooting & Tips Array Constantly Goes Into Critical or Offline Mode During Reboot See Unable to Partition or Format array, above. Cannot Rebuild Mirrored (RAID 1) Array See Unable to Partition or Format array, above. Fatal Errors or Data Corruption Are Constantly Reported When Reading or Writing to Drive Array See Unable to Partition or Format array, above.

  • Page 62: Performance Tips

    FastTrak SX4030, SX4060, S150 SX4-M User Manual “No Hard Drives Found” Message Appears During CD-ROM Installation of Windows You did not press the F6 key at the appropriate time. Reboot the system, and press the F6 key when the message Press F6 if you need to install third party SCSI or RAID driver appears.

  • Page 63: Chapter 7: Support

    Chapter 7: Support • Frequently Asked Questions, below • Contact Technical Support, page 60 • Limited Warranty, page 62 • Return Product for Repair, page 63 Frequently Asked Questions This section lists frequently asked questions involving pre-installation, drive issues, installation, and post-installation. Pre-Installation (Speed, Device Types, Capacity, Cabling) What kind of hard drives can I use for a FastTrak S150 SX4-M array? You can use any Serial ATA hard drive(s) to create arrays on the FastTrak...
  • Page 64 FastTrak SX4030, SX4060, S150 SX4-M User Manual How can I change the resources that the FastTrak uses? The FastTrak SX4030, SX4060 and S150 SX4-M are fully PnP. This means all the resources that it uses are given to it by the PnP BIOS on the motherboard.

  • Page 65: Drive Issues

    Chapter 7: Support For sustained data transfers – The FastTrak RAID 0+1 array consisting of four HDDs will transfer at about twice the speed of the slowest HDD in the array. RAID 5 (Block and Parity Striping) For capacity – The FastTrak RAID 5 array is the smallest drive size multiplied by the number of drives, less one.
  • Page 66 FastTrak SX4030, SX4060, S150 SX4-M User Manual Can I take a drive used in a FastTrak SX4030, SX4060 and S150 SX4-M array and access it directly with a different controller, such as the one integrated on the motherboard? Yes, but only under certain configurations. First, the other controller must address the drives as LBA, not CHS.

  • Page 67: Installation Issues (Capacity, Booting)

    Chapter 7: Support How do I partition/format my FastTrak SX4030, SX4060 and S150 SX4-M RAID array? The FastTrak Controller represents the array as a single HDD to your system. Therefore, anything that you can do to a single HDD you can do to a FastTrak array.

  • Page 68: Post-Installation

    You have not created an array yet. If no array has been created, the system will not recognize drive(s) attached to the FastTrak Controller. How can I obtain the latest FastTrak drivers? Download the latest drivers from the Promise Technology website at www.promise.com. Contact Technical Support Promise Technical Support provides several support options for Promise users to access information and updates.
  • Page 69 +31 (0) 40 256 9463 Attention: Technical Support Phone Technical Support +31 (0) 40 235 2600 8:30-5:00pm The Netherlands Time If you wish to write us for Promise Technology Europe B.V. support: Attn: Technical Support Luchthavenweg 81-125 5657 EA Eindhoven, The Netherlands Pacific Rim E-mail Support support@promise.com.tw...

  • Page 70: Limited Warranty

    FastTrak SX4030, SX4060, S150 SX4-M User Manual Limited Warranty Promise Technology, Inc. (“Promise”) warrants that for three (3) years from the time of the delivery of the product to the original end user: the product will conform to Promise’s specifications;...

  • Page 71: Return Product For Repair

    Chapter 7: Support No other document, statement or representation may be relied on to vary the terms of this limited warranty. Promise’s sole responsibility with respect to any product is to do one of the following: replace the product with a conforming unit of the same or superior product;...
  • Page 72 Return ONLY the specific product covered by the warranty (do not ship cables, manuals, diskettes, etc.), with a copy of your proof of purchase to: USA and Canada: Promise Technology, Inc. Customer Service Dept. Attn.: RMA # ______ 1745 McCandless Drive...

  • Page 73: Appendix A: Memory Upgrade Test

    You can upgrade to a SDRAM DIMM of up to 256 MB for additional capacity and performance. Promise Technology does not sell larger DIMMs for FastTrak cards. But Promise does provide a test to ensure that your DIMM will function reliably in your FastTrak card.
  • Page 74 FastTrak SX4030, SX4060, S150 SX4-M User Manual At the DOS prompt, type memtest and press Enter. The test begins. • If the DIMM is OK, the program will show a PASS message similar to the one below: Promise Memory Test Utility V1.3 01/24/2004 18:07:50 Controller Type .

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