Contacting Technical Support - Promise Technology FastTRAK66 User Manual

B
Contacting T echnical Support
Promise Technical Support provides several support options for Promise users to
access information and updates. We encourage using one of our electronic services
which provide product information updates for the most efficient service and
support.
If you decide to contact us, please have the following information available before
reaching a Promise Technical Support technician:
1. Product Model & Serial #
2. BIOS and Driver Version Numbers (check the controller BIOS banner
and floppy label for version information)
3. Description of Problem
4. System Configuration
Mainboard and CPU type
Hard Drive Models
Other Controllers
These are the available Technical Support sources:
Internet E-Mail Support
support@promise.com
RecommendedTechnical Service
FAX Technical Support
(408) 452-9163
Attention to Technical Support
Phone Technical Support
(408) 452-1 180
8:30-5:00p.m. M-F Pacific Standard Time
If you wish to write to us for support, address it to:
APPENDIX
PromiseOnline
http://www .promise.com
Tech Support; Documents, Drivers, Utilities
(408) 452-9160
#2150; Call from FAX phone handset
Promise Technology, Inc.
Attn: Technical Support
1460 Koll Circle, Suite A
San Jose, CA 95112
B-1
TM
World Wide Web e
FAXBack Document Service
Retrieve Document
USA
B