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Promise Technical Support provides several support options for Promise users to access
information and updates. We encourage you to use one of our electronic services, which
provide product information updates for the most efficient service and support.
If you decide to contact us, please have the following information available:
Product model and serial number
BIOS and driver version numbers
A description of the problem / situation
System configuration information, including: motherboard and CPU type, hard drive
model(s), IDE/ATAPI drives & devices, and other controllers.
Technical Support Services
Promise Online
Promise US
E-mail Support
Fax Technical Support
Phone Technical Support
If you wish to write us for support:
FastTrak TX2000™ Series User Manual
Contacting Technical Support
TM
Web Site
http://www.promise.com
(tech documents, drivers, utilities, etc.)
support@promise.com
(408) 228-6401
Attention: Technical Support
(408) 228-6402
7:30-5:30pm M-F Pacific Standard Time
Promise Technology, Inc.
Attn: Technical Support
1745 McCandless Drive
Milpitas, CA 95035, USA
61
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