Internet - Gateway Notebook Reference Manual

Internet

You cannot connect to the Internet
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You see an "Unable to locate host" message and are unable
to browse the Internet
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Connecting to a Web site takes too long
Many factors can affect Internet performance:
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CHAPTER 9: Troubleshooting
If you are using a dial-up modem, make sure that the
modem cable is plugged into the modem jack and not
the Ethernet network jack. For the location of your
modem jack, see
-OR-
If you are using a cable or DSL modem, make sure that
the modem cable is plugged into the Ethernet network
jack and not the modem jack. For the location of your
network jack, see
Make sure that you do not have a problem with your
modem. For more information, see
on page 123.
Make sure that your account with your Internet service
provider (ISP) is set up correctly. Contact your ISP
technical support for help.
Help
For more information about troubleshooting Internet
connections, click Start, then click Help and Support. Type the
keyword troubleshooting connections in the Search Help box,
then press E
.
NTER
This problem can occur when you have typed a URL
(Web address) incorrectly, you have lost your Internet
connection, or your ISP is having technical difficulties.
Double-check the URL or try a different URL. If the error
message still appears, disconnect from the ISP
connection and close your browser, then reconnect and
open the browser. If you still get the error, your ISP may
be having technical difficulties.
The condition of the telephone lines in your residence
or at your local telephone service
The condition of the Internet computers to which you
connect and the number of users accessing those
computers
"Right" on page 8.
"Right" on page 8.
"Modem (dial-up)"