Gateway Notebook User Manual
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Gateway Notebook User Manual

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Gateway Notebook

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Summary of Contents for Gateway Notebook

  • Page 1: User Guide

    Gateway Notebook User Guide...

  • Page 3: Table Of Contents

    Gateway contact information ........8...
  • Page 4 Modifying television settings ....... . .60 Connecting a video camera to your notebook ..... .61 5 Managing Power .
  • Page 5 Caring for your notebook ........
  • Page 6 Telephone support ......... . .127 Before calling Gateway Customer Care ..... . .127 Telephone numbers .

  • Page 7: Getting Help

    Chapter 1 Getting Help • Using the Gateway Web site • Using Help and Support • Using BigFix • Using Your Computer guide • Using online help...
  • Page 8 Chapter 1: Getting Help Thank you for purchasing our notebook! You have made an excellent decision choosing Gateway. We are sure that you will be pleased with the outstanding quality, reliability, and performance of your new notebook. Each and every Gateway notebook...

  • Page 9: Gateway Web Site

    Gateway Web site Gateway Web site Gateway's online support is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized information about your notebook. Visit the Gateway Support Web site at support.gateway.com.
  • Page 10 Chapter 1: Getting Help Support Home Click . To view support documents for your notebook, type Support Home your serial number in the box, then click Serial Number Submit Click the arrow button to open the box, then Select Your Computer Product...

  • Page 11: Help And Support

    Help and Support Help and Support Your notebook includes Help and Support, an easily accessible collection of help information, troubleshooters, and automated support. Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway notebook.

  • Page 12: Searching For A Topic

    Search Results BigFix Your notebook may include BigFix. BigFix monitors your notebook for problems and conflicts. It automatically gathers information about the latest bugs, security alerts, and updates from BigFix sites on the Internet. Whenever BigFix detects a problem, it alerts you by flashing the blue taskbar icon.

  • Page 13: Using Your Computer Guide

    Click , then click Start All Programs Gateway Documentation Online help Many programs provide information online so you can research a topic or learn how to perform a task while you are using the program. You can access most online help information by selecting a topic from a...

  • Page 14: Gateway Contact Information

    Gateway contact information To help you locate Gateway contact information, you can find the Gateway Web site, Online Support, and technical support contact information on the label located on the bottom of your notebook. Website: Online Support: Tech Support Phone: Hours: www.gateway.com...

  • Page 15: Checking Out Your Gateway Notebook

    Chapter 2 Checking Out Your Gateway Notebook • Identifying features • Locating your notebook’s model and serial number • Locating the Microsoft Certificate of Authenticity • Locating the specifications for your notebook • Purchasing accessories...

  • Page 16: Front

    LED solid red - battery is malfunctioning. ■ Power indicator LED on - notebook is on. ■ LED blinking - notebook is in Standby mode. ■ LED off - notebook is off. ■ Microphone Plug a microphone into this jack.

  • Page 17: Left

    Helps cool internal components. Warning: Do not work for long periods with the notebook resting on your lap. If the air vents are blocked, the notebook may become hot enough to harm your skin. Caution: Do not block or insert objects into these slots. If...

  • Page 18: Right

    Chapter 2: Checking Out Your Gateway Notebook Right Memory USB ports PC Card slot card reader Ethernet jack USB ports IEEE 1394 port Modem jack Component Icon Description PC Card slot Insert one Type II PC Card into this slot. For more information, see “Adding and removing a PC Card”...

  • Page 19: Back

    Component Icon Description Power Plug the AC adapter cable into this connector. connector Monitor port Plug an analog VGA monitor or projector into this port. For more information, see “Viewing the display on a projector or monitor” on page www.gateway.com...

  • Page 20: Bottom

    UL 1950 for use only with port replicators designed for your Gateway notebook. Battery Provides power when the notebook is not plugged into AC power. Battery lock Slide to unlock the battery. For more information, see “Replacing the main battery”...

  • Page 21: Keyboard Area

    “Replacing the hard drive kit” on page Customer care Includes the customer care contact information. For label more information, see “Gateway contact information” on page Battery latch Slide to release the battery. For more information, see “Replacing the main battery” on page Keyboard area...
  • Page 22 Chapter 2: Checking Out Your Gateway Notebook Component Icon Description Power button Press to turn the power on or off. You can also configure the power button for Standby/Resume mode. For more information on configuring the power button mode, see “Changing Power-Saving Settings”...

  • Page 23: Identifying Your Model

    Label information varies by model, features ordered, and location. Gateway model and serial number The label on the bottom of your notebook contains information that identifies your notebook model and its features. Gateway Customer Care will need this information if you call for assistance.

  • Page 24: Finding Your Specifications

    Accessories To order accessories, visit the Accessory Store at accessories.gateway.com. Batteries If you run your notebook on battery power for extended periods, you may want to buy an additional battery so you can swap batteries when necessary. See “Changing batteries” on page 66 for more information about using an additional battery.
  • Page 25 Accessories Printers You can attach almost any type of printer to your notebook. The most common types are inkjet and laser printers, which print in color or black and white. Inkjet printers and cartridges are relatively inexpensive, but they are slower than laser printers.
  • Page 26 Chapter 2: Checking Out Your Gateway Notebook www.gateway.com...

  • Page 27: Getting Started

    • Connecting the dial-up modem • Connecting to a cable or DSL modem or to an Ethernet network • Turning your notebook on and off • Using the status indicators • Using the keyboard, the EZ Pad touchpad, and the optional EZ Point pointing device •...

  • Page 28: Installing The Battery

    Slide the battery lock to the locked position. Connecting the AC adapter You can run your notebook using an AC adapter or your notebook’s battery. The battery was shipped to you partially charged. You should use the AC adapter right away to fully charge the battery. Allow three hours for the battery to fully charge.
  • Page 29 Gateway. Replace the power cord if it becomes damaged. The replacement cord must be of the same type and voltage rating as the original cord or your notebook may be damaged. Connect the AC adapter to your notebook’s power connector.

  • Page 30: Protecting From Power Source Problems

    If the battery charge indicator does not turn on, unplug the adapter from your notebook, then plug it back in. When you finish using your notebook for the first time, turn off your notebook and leave your notebook connected to AC power until the battery charge indicator turns blue.

  • Page 31: Connecting The Dial-Up Modem

    Connecting the dial-up modem Connecting the dial-up modem Your notebook has a built-in 56K modem that you can use to connect to a standard telephone line. Warning To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord.

  • Page 32: Connecting To A Cable Or Dsl Modem Or To An Ethernet Network

    Connecting to a cable or DSL modem or to an Ethernet network Your notebook has a network jack that you can use to connect to a cable or DSL modem or to an Ethernet network. To connect to a cable or DSL modem or to an Ethernet network: Insert one end of the network cable into the network jack the right side of your notebook.

  • Page 33: Starting Your Notebook

    Starting your notebook Starting your notebook To start your notebook: Slide the latch on the front of your notebook, then lift the LCD panel. Press the power button located above the keyboard. The power button is preset to On/Off mode. However, you can also set it to function in Standby/Resume mode.

  • Page 34: Waking Up Your Notebook

    Waking up your notebook When you have not used your notebook for several minutes or if you close the LCD panel without turning off your notebook, it may enter a power-saving mode called Standby. While in Standby, the power indicator flashes.

  • Page 35: Restarting (Rebooting) Your Notebook

    End Task Click in the top-right corner of the Windows Task Manager dialog box. If your notebook does not respond, turn it off, wait ten seconds, then turn it on again. Important If your notebook does not turn off immediately, complete...

  • Page 36: Status Indicators

    Indicator solid purple - The module is ready ■ to swap. Indicator flashing purple - The module is not ■ installed in the notebook. Hard drive LED blinking - The drive is in use. ■ LED off - The drive is not in use.

  • Page 37: Using The Keyboard

    Using the keyboard Using the keyboard Your notebook features a full-size keyboard that functions the same as a desktop computer keyboard. Many of the keys have been assigned alternate functions, including shortcut keys for Windows, function keys for specific system operations, and the Num Lock keys for the numeric keypad.

  • Page 38: Key Types

    (Explorer utility). Press the key in combination with a colored system key to perform a specific action. Numeric keypad Use these keys to type numbers when the numeric keypad is turned on. Press to turn on the numeric keypad. www.gateway.com...

  • Page 39: System Key Combinations

    Using the keyboard System key combinations When you press the F key and a system key at the same time, your notebook performs the action identified by the text or icon on the key. Press and hold F , then To...
  • Page 40 Mute the sound. Press the key combination again to restore the sound. For more information, see “Adjusting the volume” on page Increase volume. For more information, see “Adjusting the volume” on page Decrease volume. For more information, see “Adjusting the volume” on page www.gateway.com...

  • Page 41: Using The Ez Pad Touchpad

    When you move your finger on the touchpad, the pointer (arrow) on the screen moves in the same direction. You can use the scroll zone to scroll through documents. Use of the scroll zone may vary from program to program. www.gateway.com...
  • Page 42 “Changing the mouse or touchpad settings” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. To... Do this...
  • Page 43 Tips & Tricks You received your notebook with the EZ Pad touchpad set to only accept clicking by using the touchpad buttons. You can change this feature to allow tapping on the touchpad to simulate clicking the left button.

  • Page 44: Using The Optional Ez Point Pointing Device

    The EZ Point™ consists of a pointing device and two buttons. Important Your notebook was sent from Gateway with the pointing device turned on. For instructions on how to turn the pointing device on or off, see “Turning the touchpad or pointing device on or off”...

  • Page 45: Replacing The Ez Point Pointing Device Cap

    The cap on the pointing device is removable. If the cap becomes worn or damaged, remove the cap from the stick and replace it with one of the spares included with your notebook. If you need to purchase additional caps, visit the Accessory Store at accessories.gateway.com.

  • Page 46: Turning The Touchpad Or Pointing Device On Or Off

    To turn the touchpad or optional pointing device on or off: Click , then click . The Control Panel window opens. Start Control Panel If your Control Panel is in Category View, click Printers and Other Hardware Click/Double-click the icon. The Mouse Properties dialog box Mouse opens. www.gateway.com...
  • Page 47 Using the optional EZ Point pointing device Click the tab. Device Settings Select the device you want to turn on or turn off, then click Enable Disable www.gateway.com...

  • Page 48: Adjusting The Volume

    Tips & Tricks For instructions on how to adjust the volume in Windows, see “Adjusting the Volume” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. www.gateway.com...

  • Page 49: Turning Your Wireless Radio On Or Off

    Your Gateway notebook may have wireless networking built-in. To turn the wireless radio on or off: ■...
  • Page 50 Chapter 3: Getting Started www.gateway.com...

  • Page 51: Using Drives And Ports

    • Using CD and DVD drives • Using the media card reader • Using a PC Card • Viewing the display on a monitor or projector • Viewing the display on a television • Connecting a video camera to your notebook...

  • Page 52: Changing Modules

    Stop -OR- Turn off your notebook (do not place it in Standby or Hibernate mode). Important If the remove hardware icon does not appear on the taskbar, click the show hidden icons button.
  • Page 53 Disconnect your notebook from the optional port replicator (see “Disconnecting from the port replicator” on page 90). Turn your notebook over so the bottom is facing up. Remove the security screw if your notebook has one. Security screw Slide the bay module release latch. The module moves out slightly.
  • Page 54 Chapter 4: Using Drives and Ports If your notebook is on, click to continue working on your notebook. - OR - If your notebook is off, turn it on. www.gateway.com...

  • Page 55: Using The Dvd Drive

    Using the DVD drive Using the DVD drive You can use your notebook to enjoy a wide variety of multimedia features. Important Some music CDs have copy protection software. You may not be able to play these CDs on your notebook.

  • Page 56: Inserting A Cd Or Dvd

    When you place a single-sided disc in the tray, make sure that the label side is facing up. If the disc has two playable sides, place the disc so the name of the side you want to play is facing up. Push the tray in until it is closed. www.gateway.com...

  • Page 57: Playing A Cd

    Using the DVD drive Playing a CD Use a music program or Windows Media Player on your notebook to: ■ Play music CDs ■ Create MP3 and WMA music files from your music CDs ■ Edit music track information ■...

  • Page 58: Using The Memory Card Reader

    Using the memory card reader You can use memory cards to transfer pictures from a digital camera to your notebook. You can also use the memory card reader to transfer data between your notebook and a device that uses memory cards, such as a PDA, MP3 player, or cellular telephone.

  • Page 59: Removing A Memory Card

    Insert the protector into the memory card slot. Adding and removing a PC Card Your notebook has a PC Card slot (also known as a PCMCIA card slot). This slot accepts one Type II card. You do not need to restart your notebook when changing most cards because your notebook supports hot-swapping.
  • Page 60 To insert a PC Card: ■ Push the card firmly into the PC Card slot label-side up until the outer edge of the card is flush with the side of your notebook. To remove a PC Card: Click the remove hardware...

  • Page 61: Viewing The Display On A Projector Or Monitor

    (VGA) port. Your notebook supports simultaneous LCD and external display. Simultaneous display lets you control the presentation from your notebook and at the same time face your audience. To use a projector or external monitor: Turn off your notebook.
  • Page 62 After the driver is installed, right-click any empty space on the desktop, then click . The Display Properties dialog box Properties opens. Click the tab. Settings Right-click the second monitor icon (labeled 2), then click Attached Click Apply Adjust properties such as Screen Resolution Color Quality necessary. Click www.gateway.com...

  • Page 63: Viewing The Display On A Television

    LCD panel, your notebook may turn off the LCD panel, but will not enter Standby mode. Viewing the display on a television The S-Video out jack on your notebook or port replicator lets you view your notebook display on a television screen using a standard S-Video cable. Important...
  • Page 64 Chapter 4: Using Drives and Ports Start your notebook. Click , then click . The Control Panel window opens. Start Control Panel If your Control Panel is in Category View, click Appearance and Themes Click/Double-click the icon. The Display Properties dialog box Display opens.
  • Page 65 Click the Enable TV button if it is not already enabled, then click Apply Important If the Enable TV and TV buttons are grayed out, your notebook has not detected the television. Make sure that the television is turned on and connected correctly. www.gateway.com...

  • Page 66: Modifying Television Settings

    On the Multiple Monitors and ATI Mobility Radeon X700 Properties dialog box Displays tab, click Important If you are traveling internationally, you may need to change the video standard. For example, many televisions in Asia use PAL instead of NTSC. Modify the settings, then click www.gateway.com...

  • Page 67: Connecting A Video Camera To Your Notebook

    Connecting a video camera to your notebook Connecting a video camera to your notebook ® Your notebook has a 4-pin IEEE 1394 port (also known as a Firewire ® i.Link port) for connecting devices such as a video camera. To connect your video camera to your notebook: Connect one end of the IEEE 1394 cable to your video camera.
  • Page 68 Chapter 4: Using Drives and Ports www.gateway.com...

  • Page 69: Managing Power

    Chapter 5 Managing Power • Checking and recharging the battery • Recalibrating the battery • Changing batteries • Extending the life of the battery...

  • Page 70: Monitoring The Battery Charge

    Chapter 5: Managing Power Monitoring the battery charge Your new Gateway notebook is designed to provide an exceptional balance of performance and portability. Your notebook uses the latest chipset and mobile processor technologies to manage the processor speed and power consumption for a greater battery life experience. This design provides you with maximum performance when plugged into AC power balanced with optimized battery life when on battery power.

  • Page 71: Recharging The Batteries

    Recharging the batteries Recharging the batteries The batteries recharge while they are installed and your notebook is connected to AC power. While the batteries recharge, the battery charge indicator turns on and the power cord icon in the taskbar has a lightning...

  • Page 72: Changing Batteries

    Gateway Technical Support. Changing batteries If your notebook is connected to AC power or if it has a charged secondary battery installed, you can change the main battery while the notebook is turned on. If your notebook has only one battery and it is not plugged into an AC outlet, you must turn the notebook off while changing the battery.

  • Page 73: Replacing The Main Battery

    Step -OR- If your notebook is on, is not plugged into an AC outlet, and does not have a charged secondary battery installed, save your work and turn off the notebook. Close the LCD panel.

  • Page 74: Installing A Secondary Battery

    Chapter 5: Managing Power Slide a recharged battery into the notebook until it snaps into place. Slide the battery lock to the locked position. Turn your notebook over. Reattach the optional port replicator. Open the LCD panel and press the power button.

  • Page 75: Extending Battery Life

    Gateway Documentation. ■ Close the LCD panel to turn off the display while you are not using your notebook. The display stays off until you open the panel again. ■ Use Hibernate mode for maximum power savings while your notebook is not in use.

  • Page 76: Using Alternate Power Sources

    You can use the following power modes to lengthen the life of your notebook’s battery: ■ Standby - while your notebook is in Standby, it switches to a low power state where devices, such as the display and drives, turn off. ■...
  • Page 77 Extending battery life When in Hibernate mode, your notebook saves all memory information to the hard drive, then turns the power completely off. If your notebook is..and you want to..then Enter Standby mode Press Enter Hibernate Click Start, then click mode (must be Turn Off Computer.
  • Page 78 Chapter 5: Managing Power www.gateway.com...

  • Page 79: Upgrading Your Notebook

    Chapter 6 Upgrading Your Notebook • Adding and replacing memory • Replacing the hard drive...

  • Page 80: Preventing Static Electricity Discharge

    Important Before installing memory or replacing the hard drive, you should read and understand the information in this section. The components inside your notebook are extremely sensitive to static electricity, also known as electrostatic discharge (ESD). Warning To avoid exposure to dangerous electrical voltages and...

  • Page 81: Adding Or Replacing Memory

    Disconnect the AC adapter, modem cable, and network cable. Disconnect all peripheral devices and remove any PC cards. Disconnect your notebook from the optional port replicator (see “Disconnecting from the port replicator” on page 90). Turn your notebook over so the bottom is facing up. www.gateway.com...
  • Page 82 Chapter 6: Upgrading Your Notebook Remove the main and secondary batteries (see “Changing batteries” on page 66). With a small Phillips screwdriver, remove the keyboard screw and put it in a safe place. Tips & Tricks The screw hole is marked with a K.
  • Page 83 Adding or replacing memory Loosen the six memory bay cover screws (these screws cannot be removed), then remove the memory bay cover. www.gateway.com...
  • Page 84 Chapter 6: Upgrading Your Notebook If you are removing a module, gently press outward on the clip at each end of the memory module until the module tilts upward. Pull the memory module out of the slot. www.gateway.com...
  • Page 85 Gently push the module down until it clicks in place. Replace the memory bay cover, then tighten the cover screws. Replace the keyboard screw. Replace the batteries, then turn your notebook over. Reconnect the optional port replicator. Connect the power adapter, modem cable, and network cable, then turn on your notebook.

  • Page 86: Replacing The Hard Drive Kit

    Disconnect the AC adapter, modem cable, and network cable. Disconnect all peripheral devices and remove any PC cards. Disconnect your notebook from the optional port replicator (see “Disconnecting from the port replicator” on page 90). Turn your notebook over so the bottom is facing up. www.gateway.com...

  • Page 87: Www.gateway.com

    The hard drive is attached to the back of the cover. If your new hard drive already includes the hard drive cover, go to Step -OR- If you need to move the hard drive cover from your old hard drive to your new hard drive, go to Step www.gateway.com...
  • Page 88 Insert the new drive onto the cover so the screw holes line up. Replace the screws that secure the cover to the drive. Slide the new hard drive kit into your notebook, then replace the cover screws. Insert the batteries, then turn your notebook over.
  • Page 89 Replacing the hard drive kit Connect the power adapter, modem cable, and network cable, then turn on your notebook. For instructions on installing Windows, your drivers, and your applications, see the instructions in the restore booklet that came with your notebook.
  • Page 90 Chapter 6: Upgrading Your Notebook www.gateway.com...

  • Page 91: Using The Optional Port Replicator

    Chapter 7 Using the Optional Port Replicator • Identifying features • Connecting and disconnecting the port replicator • Securing the port replicator with a locking cable...

  • Page 92: Front

    Kensington™ Secure your port replicator and notebook to an lock ring object by running a Kensington cable through this ring and locking it to the slot on the notebook. For more information, see “Securing your port replicator” on page Docking port Connect the notebook to this port.

  • Page 93: Back

    DSL modem, or an Ethernet network jack. For more information, see “Connecting to a cable or DSL modem or to an Ethernet network” on page USB ports Plug USB devices (such as a diskette drive, flash drive, printer, scanner, camera, keyboard, or mouse) into these ports. www.gateway.com...

  • Page 94: Connecting To The Port Replicator

    Power connector Plug the AC adapter cable into this connector. Connecting to the port replicator You can attach your notebook to the port replicator while your notebook is off, on, or in Standby mode. Attaching to the port replicator To attach your notebook to the port replicator: Connect external devices to the ports on the port replicator.
  • Page 95 Connecting to the port replicator Rest the front edge of the notebook on your desktop, then align the mark on the left hinge cover with the corresponding mark on the port replicator. Press down on the notebook until it snaps into place.

  • Page 96: Disconnecting From The Port Replicator

    Chapter 7: Using the Optional Port Replicator Disconnecting from the port replicator You can separate your notebook from the port replicator while your notebook is off or on (not in Standby or Hibernate mode). To separate your notebook from the port replicator:...

  • Page 97: Securing Your Port Replicator

    Securing your port replicator Securing your port replicator You can secure your notebook and port replicator to an object by using the security ring located on the left side of the port replicator and the Kensington lock slot located on the left side of your notebook.
  • Page 98 Chapter 7: Using the Optional Port Replicator www.gateway.com...

  • Page 99: Maintaining Your Notebook

    Chapter 8 Maintaining Your Notebook • Caring for your notebook • Cleaning your notebook • Protecting your notebook from viruses • Updating Windows • Restoring your system...

  • Page 100: Caring For Your Notebook

    Caring for your notebook To extend the life of your notebook: ■ Be careful not to bump or drop your notebook, and do not put any objects on top of it. The case, although strong, is not made to support extra weight.

  • Page 101: Cleaning Your Notebook

    Cleaning your notebook Cleaning your notebook Keeping your notebook clean and the vents free from dust helps keep your notebook performing at its best. You may want to gather these items and put together a notebook cleaning kit: ■ A soft, lint-free cloth ■...

  • Page 102: Cleaning The Keyboard

    If you spill liquid on the keyboard, turn off your notebook and turn the notebook upside down. Let the liquid drain, then let the keyboard dry before trying to use it again.

  • Page 103: Protecting Your Notebook From Viruses

    A virus is a program that attaches itself to a file on a computer, then spreads from one computer to another. Viruses can damage data or cause your notebook to malfunction. Some viruses go undetected for a period of time because they are activated on a certain date.
  • Page 104 Chapter 8: Maintaining Your Notebook To scan for viruses: Click , then click Start All Programs Norton Internet Security Norton . Norton Internet Security opens. Internet Security Click Norton AntiVirus www.gateway.com...
  • Page 105 If Norton Internet Security finds a virus, follow all on-screen instructions to remove the virus. Turn off your notebook and leave it off for at least 30 seconds. Turn on your notebook and rescan for the virus. To update Norton Internet Security:...

  • Page 106: Updating Windows

    New content is added to the site regularly, so you can always get the most recent updates and fixes to protect your notebook and keep it running smoothly. Windows Update scans your notebook and provides you with a tailored selection of updates that apply only to the software and hardware on your notebook.

  • Page 107: Restoring Your System

    Restoring your system Microsoft System Restore If your notebook is not working correctly after you install a program or change a setting in the Control Panel, you may need to use Microsoft System Restore to restore the notebook to an earlier configuration.

  • Page 108: Restoring Your Notebook To The Original Configuration

    Restoring your notebook to the original configuration If Windows does not start or if the two previous procedures do not correct the problem, you may need to restore your notebook to the original configuration. To restore your notebook to the original configuration: Turn on your notebook, then press F11.

  • Page 109: Troubleshooting

    Chapter 9 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems...

  • Page 110: Safety Guidelines

    While troubleshooting your notebook, follow these safety guidelines: ■ Never remove the memory bay or hard drive bay cover while your notebook is turned on, while the batteries are installed, and while the modem cable, network cable, and AC power adapter are connected to your notebook.

  • Page 111: First Steps

    First steps If you have problems with your notebook, try these things first: ■ Make sure that the AC power adapter is connected to your notebook and an AC outlet and that the AC outlet is supplying power. ■ If you use a power strip or surge protector, make sure that it is turned ■...

  • Page 112: Troubleshooting

    Click/Double-click , click the tab, then click System Hardware . The Device Manager window opens. Device Manager Click , then click . Double-click View Resources by type Interrupt . All IRQs and their hardware assignments are request (IRQ) displayed. www.gateway.com...

  • Page 113: Diskette Drive

    Diskette drive The diskette drive is not recognized ■ Shut down and restart your notebook. ■ The modular drive may not be inserted completely into the modular bay. Press the module into the bay, then try to access the diskette again.

  • Page 114: Display

    Tips & Tricks For instructions on changing the screen resolution, see “Adjusting the screen resolution” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. www.gateway.com...

  • Page 115: Dvd Drives

    ■ Adjust the brightness using the system keys. For more information, “System key combinations” on page 33. ■ Make sure the notebook is not in standby or hibernate mode. For more information, see “Changing power modes” on page ■ The notebook may be sending its display to an external monitor or projector.
  • Page 116 Some music CDs have copy protection software. You may not be able to play these CDs on your notebook. ■ Make sure that the volume control on your notebook is turned up. For more information, see “System key combinations” on page ■...
  • Page 117 A DVD does not produce sound on a TV ■ Audio is not transmitted through the S-Video out jack. Use the built-in speakers, a set of headphones or external powered speakers, or connect your notebook to a stereo system to hear sound while playing a DVD. www.gateway.com...

  • Page 118: File Management

    Chapter 9: Troubleshooting You cannot eject a CD or DVD Your notebook must be turned on to remove CDs and DVDs. If you do not want to turn on your notebook, manually eject the disc by inserting an opened paper clip into the manual eject hole. See “Inserting a CD or...
  • Page 119 The hard drive cannot be accessed, or you see a “General failure reading drive C” error message ■ If a diskette is in the diskette drive, eject it and restart your notebook. ■ Make sure that the hard drive is installed correctly. Remove it, firmly reinsert it, then restart your notebook.

  • Page 120: Internet

    Double-check the URL or try a different URL. If the error message still appears, disconnect from the ISP connection and close your browser, then reconnect and open the browser. If you still get the error, your ISP may be having technical difficulties. www.gateway.com...

  • Page 121: Keyboard

    ■ If you spilled liquid in the keyboard, turn off your notebook and unplug the keyboard. Clean the keyboard and turn it upside down to drain it. Let the keyboard dry before using it again. If the keyboard does not work after it dries, you may need to replace it.

  • Page 122: Memory

    ■ Use a third-party diagnostic program to help determine if a memory module is failing. You see a “Not enough memory” error message Close all programs, then restart your notebook. Help and For more information about troubleshooting memory Support errors, click Start, then click Help and Support. Type the keyword memory error in the Search box , then click the arrow.

  • Page 123: Modem (Dial-Up)

    ■ Make sure that your notebook is connected to the telephone line and the telephone line has a dial tone. ■ Make sure that the modem cable is less than 6 feet (1.8 meters) long.
  • Page 124 Your 56K modem does not connect at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K. Other factors, such as line noise, telephone service provider equipment, or ISP limitations, may lower the speed even further. www.gateway.com...
  • Page 125 Troubleshooting If your notebook has a v.90 modem, the speed at which you can upload (send) data is limited to 33.6K. If your notebook has a v.92 modem, the speed at which you can upload data is limited to 48K. Your ISP may not support 48K uploads.

  • Page 126: Mouse

    Click the modem you want to adjust, then click Properties Click the tab, then adjust the control. Modem Speaker volume Click twice to close the Phone and Modem Options dialog box. Mouse See also “Touchpad or pointing device” on page 125. www.gateway.com...

  • Page 127: Networks

    You cannot connect to your home network ■ If your notebook is a member of a domain at your workplace, you may not be able to connect your notebook to your home network workgroup to access shared files or printers on your home network.

  • Page 128: Passwords

    You must return your notebook for repair. Call Gateway Customer Care for instructions. PC Cards You installed a PC Card and now your notebook is having problems ■ Make sure that you have correctly installed required software for the PC Card.

  • Page 129: Printer

    Make sure that the power cable is plugged into an AC power source. The printer is on but will not print ■ Check the cable between the printer and your notebook. Make sure that it is connected to the correct port. ■...
  • Page 130 For more information about printer troubleshooting, click Support Start, then click Help and Support. Type the keyword printer troubleshooter in the Search box , then click the arrow. ■ Wait until files have been printed before sending additional files to the printer. www.gateway.com...

  • Page 131: Sound

    ■ Make sure that headphones are not plugged into the headphone jack. ■ Make sure that the volume control on your notebook is turned up. For more information, see “System key combinations” on page ■ Make sure that the Windows volume control is turned up.

  • Page 132: Video

    Chapter 9: Troubleshooting The notebook is not responding when you click or tap on the touchpad ■ Turn on the touchpad. Tips & Tricks For instructions on how to adjust the touchpad settings, see “Changing the mouse or touchpad settings” in Using Your Computer which has been included on your hard drive.

  • Page 133: Telephone Support

    ■ Make sure that your notebook is nearby at the time of your call. The technician may have you follow troubleshooting steps. www.gateway.com...

  • Page 134: Telephone Numbers

    Chapter 9: Troubleshooting Telephone numbers Gateway offers a wide range of customer service, customer care, and information services. Automated troubleshooting system Service description How to reach Use an automated menu system and your telephone 800-846-2118 keypad to find answers to common problems.

  • Page 135: Self-Help

    , then click the arrow. Tutoring Answers by Gateway is a fee-based telephone service that provides answers to all of your “How do I” questions on Gateway computers. For more information, go to www.gateway.com/answers. Training Gateway provides the following computer-based training: Resource...
  • Page 136 Chapter 9: Troubleshooting www.gateway.com...

  • Page 137: A Safety, Regulatory, And Legal Information

    Appendix A Safety, Regulatory, and Legal Information • Safety information • Regulatory statements • Environmental information • Notices...

  • Page 138: Important Safety Information

    ■ Do not walk on the power cord or allow anything to rest on it. ■ Do not spill anything on the notebook. The best way to avoid spills is to avoid eating and drinking near your notebook. ■ Do not work for long periods with the notebook resting on your lap. If the air vents are blocked, the notebook may become hot enough to harm your skin.

  • Page 139: Regulatory Compliance Statements

    The power output of the wireless device or devices that may be embedded in your notebook is well below the RF exposure limits as known at this time. Because the wireless devices (which may be embedded into your notebook) emit less energy than is allowed in radio frequency safety standards and recommendations, Gateway believes these devices are safe for use.
  • Page 140 Warning If your notebook came equipped with an internal embedded wireless device, do not operate the wireless device unless all covers and shields are in place and the notebook is fully assembled.

  • Page 141: United States Of America

    2.4 GHz band and/or 5.15 – 5.35 GHz band, may be present (embedded) in your notebook system. This section is only applicable if these devices are present. Refer to the system label to verify the presence of wireless devices.
  • Page 142 Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the notebook. Caution Recycle or dispose of the used notebook properly according to federal, state and local laws.
  • Page 143 Refer to your fax communication software documentation for details on how to comply with the fax-branding requirement. www.gateway.com...
  • Page 144 This device should be used more than 20 cm (8 inches) from the body when wireless devices are on. The power output of the wireless device (or devices), which may be embedded in your notebook, is well below the RF exposure limits as set by Industry Canada.

  • Page 145: Japanese Notice

    The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5. Japanese Notice www.gateway.com...

  • Page 146: Laser Safety Statement

    Japanese Modem Notice Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard.

  • Page 147: Environmental Information

    ■ In some cases, your “end of life” product may be “traded in” for credit towards the purchase of new Gateway equipment. Call Gateway to see if this program is available in your area. ■...
  • Page 148 Macrovision statement If your notebook has a DVD drive and an analog TV Out port, the following paragraph applies: This product incorporates copyright protection technology that is protected by method claims of certain U.S.

  • Page 149: Index

    BIOS Setup utility troubleshooting brightness automobile power adapter keys battery cable lock alternate power sources port replicator cable modem changing Caps Lock indicator charge indicator cards charge status inserting memory card charging inserting PC Card conserving power memory card slot icons www.gateway.com...
  • Page 150 LCD panel network screen parallel clicking port replicator closing unresponsive program power connecting printer AC adapter projector dial-up modem scanner external keyboard serial external monitor speaker keyboard S-Video (TV) out port replicator S-Video out projector television television to cable modem www.gateway.com...
  • Page 151 DVD/CD-RW drive Gateway Web site See DVD drive help DVD±RW drive Help and Support See DVD drive online help Using Your Computer double-clicking electrostatic discharge (ESD)
  • Page 152 Firewire port devices Fn key diskette drive folders drives opening DVD/CD-RW drive function keys hard drive memory memory card Gateway PC Card model number recordable CD drive serial number recordable DVD drive Support secondary battery Web address Internet Web site troubleshooting...
  • Page 153 See bays LCD panel modular drive indicator cleaning monitor release latch adding external switching display cleaning troubleshooting color quality LCD/CRT system key display properties line in jack port lock screen resolution Kensington cable mouse troubleshooting USB port maintenance moving www.gateway.com...
  • Page 154 See also touchpad port replicator online help attaching notebook opening docking port files release latch folders separating notebook LCD panel using notebook power programs...
  • Page 155 Standby mode static electricity status indicator scanner troubleshooting USB port turning off notebook screen turning on notebook cleaning printer resolution default troubleshooting inkjet screen objects laser getting information...
  • Page 156 Pad Lock turning on power training recordable DVD drive Support classroom getting specifications Gateway Learning Libraries using Learn With Gateway surge protector troubleshooting Suspend audio S-Video (TV) out automated system jack CD drive...
  • Page 157 Web site Web site connection speed Gateway turning off Windows notebook wireless network Product Key Code turning on restoring...
  • Page 158 www.gateway.com...
  • Page 160 MAN M460 MYSTQ USR GDE R2 6/05...

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M460

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