Chapter 1 Getting Help • Using the Gateway Web site • Using Help and Support • Using Your Computer guide • Using online help...
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Chapter 1: Getting Help Thank you for purchasing our notebook! You have made an excellent decision choosing Gateway. We are sure that you will be pleased with the outstanding quality, reliability, and performance of your new notebook. Each and every Gateway notebook...
Gateway Web site Gateway Web site Gateway's online support is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized information about your notebook. Visit the Gateway eSupport Web site at support.gateway.com.
General Tutorials library of how-to articles and videos on topics, such as making audio CDs and installing a hard drive. Product Support Click to view a list of all the products that Gateway Product Support supports. Downloads Click , then click...
Help and Support Help and Support Your notebook includes Help and Support, an easily accessible collection of help information, troubleshooters, and automated support. Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway notebook.
The Using Your Computer guide includes information on using Windows, using the Internet, sending a fax, and changing power-saving settings as well as other topics. To access the Using Your Computer guide: ■ Click , then click Start All Programs Gateway Documentation www.gateway.com...
Help menu or by clicking a button. Help You can search for information by viewing the help contents, checking the index, searching for a topic or keyword, or browsing through the online help. www.gateway.com...
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Chapter 1: Getting Help www.gateway.com...
Chapter 2 Checking Out Your Gateway Notebook • Identifying features • Locating your notebook’s model and serial number • Locating the Microsoft Certificate of Authenticity • Locating the specifications for your notebook • Purchasing accessories...
Chapter 2: Checking Out Your Gateway Notebook Front Volume control Memory LCD panel card release latch reader Microphone jack Headphone jack Component Icon Description Volume control Press the right side of the button to increase the ■ volume. Press the left side of the button to decrease the ■...
Helps cool internal components. Warning: Do not work for long periods with the notebook resting on your lap. If the air vents are blocked, the notebook may become hot enough to harm your skin. Caution: Do not block or insert objects into these slots. If...
40. This drive may be drive a combination DVD/CD-RW or recordable DVD drive. To determine the type of drive in the notebook, examine the drive tray’s plastic cover and compare the logo to those listed in “Identifying drive types” on page...
Back Component Icon Description Power/ battery LED solid blue - notebook is on, and if the notebook is ■ charge indicator connected to AC power, the battery is fully charged. LED blinking blue - notebook is in Standby mode. ■...
Hard drive Memory Component Description Battery Provides power when the notebook is not plugged into AC power. Battery latch Slide to release the battery. For more information, see “Changing batteries” on page System label Includes the product model number. For more information, see “Identifying your model”...
“Changing Power-Saving Settings” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Keyboard Provides all the features of a full-sized, 86-key keyboard. For more information, see “Using the keyboard”...
Label information varies by model, features ordered, and location. Gateway model and serial number The label on the bottom of your notebook contains information that identifies your notebook model and its features. Gateway Customer Care will need this information if you call for assistance.
Finding your specifications Finding your specifications For more information about your notebook, such as memory size, memory type, and hard drive size, visit Gateway’s eSupport page at support.gateway.com. The eSupport page also has links to additional Gateway documentation and detailed specifications. For more information, see “Using eSupport”...
59 for more information. Printers You can attach almost any type of printer to your notebook. The most common types are inkjet and laser printers, which print in color or black and white. Inkjet printers and cartridges are relatively inexpensive, but they are slower than laser printers.
• Connecting the dial-up modem • Connecting to a cable or DSL modem or to an Ethernet network • Turning your notebook on and off • Using the status indicators, keyboard, and the EZ Pad touchpad • Adjusting the volume...
Installing the battery To install the battery: Close the LCD panel. Turn your notebook over so the bottom is facing up. Hold the battery label-side down and slide it into the open battery slot until the battery clicks into place.
Connecting the AC adapter Connecting the AC adapter You can run your notebook using an AC adapter or your notebook’s battery. The battery was shipped to you partially charged. You should use the AC adapter right away to fully charge the battery. Allow three hours for the battery to fully charge.
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Press F +F1 to toggle the status lights on and off. When you finish using your notebook for the first time, turn off your notebook and leave your notebook connected to AC power until the power/battery charge indicator turns blue.
Protecting from power source problems During a power surge, the voltage level of electricity coming into your notebook can increase to far above normal levels and cause data loss or system damage. Protect your notebook and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from reaching your notebook.
Chapter 3: Getting Started Connecting the dial-up modem Your notebook has a built-in 56K modem that you can use to connect to a standard telephone line. Warning To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord.
Connecting to a cable or DSL modem or to an Ethernet network Your notebook has a network jack that you can use to connect to a cable or DSL modem or to an Ethernet network. To connect to a cable or DSL modem or to an Ethernet network: Insert one end of the network cable into the network jack the back of your notebook.
Chapter 3: Getting Started Starting your notebook To start your notebook: Slide the latch on the front of your notebook, then lift the LCD panel. Press the power button located above the keyboard. The power button is preset to On/Off mode. However, you can also set it to function in Standby/Resume mode.
Waking up your notebook When you have not used your notebook for several minutes or if you close the LCD panel without turning off your notebook, it may enter a power-saving mode called Standby. While in Standby, the power indicator flashes.
End Task Click in the top-right corner of the Windows Task Manager dialog box. If your notebook does not respond, turn it off, wait ten seconds, then turn it on again. Important If your notebook does not turn off immediately, complete...
LED blinking - The drive is in use. ■ LED off - The drive is not in use. ■ Important If none of the indicators are on, you may need to press to toggle the status lights on and off. www.gateway.com...
Num Lock keys for the numeric keypad. You can attach an external keyboard to the notebook using a USB port. You do not need to shut down the notebook to connect a USB keyboard. Function keys/System keys Navigation...
(Explorer utility). Press the key in combination with a colored system key to perform a specific action. Numeric keypad Use these keys to type numbers when the numeric keypad is turned on. Press to turn on the numeric keypad. www.gateway.com...
Chapter 3: Getting Started System key combinations When you press the F key and a system key at the same time, your notebook performs the action identified by the text or icon on the key. Press and hold F , then To...
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Skip ahead one CD song or DVD track. Turn on Num Lock so you can use the numeric keypad. Press this key combination again to turn off Num Lock. The Num Lock status indicator appears when this function is turned on. www.gateway.com...
Left button Right button When you move your finger on the touchpad, the pointer (arrow) on the screen moves in the same direction. You can use the EZ-Pad left and right buttons below the touchpad to select objects. www.gateway.com...
“Changing the mouse or touchpad settings” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Using the touchpad To...
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Tips & Tricks You received your notebook with the EZ Pad touchpad set to only accept clicking by using the touchpad buttons. You can change this feature to allow tapping on the touchpad to simulate clicking the left button.
If you are using external speakers, turn the knob on the front of the speakers. -OR- Press the volume control on the notebook. For more information, “Front” on page Tips & Tricks For instructions on how to adjust the volume in Windows, see “Adjusting the Volume”...
Your Gateway notebook may have wireless networking built-in. Your notebook was shipped to you with wireless networking turned off. To turn wireless networking on or off: ■...
Chapter 4: Using Drives and Ports Using the DVD drive You can use your notebook to enjoy a wide variety of multimedia features. Identifying drive types Your Gateway notebook may contain one of the following drive types. Look on the front of the drive for one or more of the following logos: If your drive has this logo...
Manual eject hole Important Some music CDs have copy protection software. You may not be able to play these CDs on your notebook. To insert a CD or DVD: Press the eject button on the DVD drive. After the tray opens slightly, pull the disc tray completely open.
Tips & Tricks For more information about creating CDs and DVDs, see “Creating CDs and DVDs” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. www.gateway.com...
Using the memory card reader You can use memory cards to transfer pictures from a digital camera to your notebook. You can also use the memory card reader to transfer data between your notebook and a device that uses memory cards, such as a PDA, MP3 player, or cellular telephone.
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Chapter 4: Using Drives and Ports To remove a memory card: Push the memory card into the notebook. The memory card pops out slightly. Pull the memory card out of the notebook. Important Do not use the remove hardware icon in the taskbar to remove the memory card.
You do not need to restart your notebook when changing most cards because your notebook supports hot-swapping. Hot-swapping means that you can insert a PC Card while your notebook is running. If your PC Card does not work after hot-swapping, see the PC Card manufacturer’s documentation for further information.
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Click the remove hardware icon in the taskbar, the PC Card name, then click Stop -OR- Turn off your notebook. Important If the remove hardware icon does not appear on the taskbar, click the show hidden icons button. Release the eject button by pressing the PC Card eject button once.
(VGA) port. Your notebook supports simultaneous LCD and CRT display. Simultaneous display lets you control the presentation from your notebook and at the same time face your audience. To use a projector or external monitor: Turn off your notebook.
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LCD panel and viewing the display on the projector or monitor. Important If an external monitor or projector is connected and you close the LCD panel, your notebook may turn off the LCD panel, but will not enter Standby mode. www.gateway.com...
Look at the power/battery charge indicator (see “Right side” on page LED solid blue - notebook is on, and if the notebook is connected ■ to AC power, the battery is fully charged. LED blinking blue - notebook is in Standby mode.
“Recalibrating the battery” on page Recharging the battery The battery recharges while it is installed and your notebook is connected to AC power. While the battery is recharging, the power/battery charge indicator turns on and the power cord icon in the taskbar has a lightning...
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After the battery is completely drained, reconnect your notebook to AC power. Charge the battery completely until the yellow battery status indicator goes out. When you are ready to use your notebook again, do the following: From the desktop, right-click the power icon, then select Adjust Power Properties Click the tab.
If your notebook is on and is connected to AC power, go to Step -OR- If your notebook is on and is not connected to AC power, save your work and turn off your notebook. Close the LCD panel. Turn your notebook over so the bottom is facing up.
Chapter 5: Managing Power Slide the battery release latch, then slide the battery out of the notebook. Slide a recharged battery into the notebook until it snaps into place. Slide the battery lock to the lock position. Turn your notebook over.
Extending battery life ■ Close the LCD panel to turn off the display while you are not using your notebook. The display stays off until you open the panel again. ■ Use Hibernate mode for maximum power savings while your notebook is not in use.
You can use the following power modes to lengthen the life of your notebook’s battery: ■ Standby - while your notebook is in Standby, it switches to a low power state where devices, such as the display and drives, turn off. ■...
Important Before installing memory or replacing the hard drive, you should read and understand the information in this section. The components inside your notebook are extremely sensitive to static electricity, also known as electrostatic discharge (ESD). Warning To avoid exposure to dangerous electrical voltages and...
Adding or replacing memory Adding or replacing memory Your notebook uses memory modules called SO-DIMMs (Small Outline Dual Inline Memory Modules). The modules are available in various capacities and any module can be placed in the slot. Use only memory modules designed for your Gateway notebook for upgrading your memory.
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Chapter 6: Upgrading Your Notebook Turn your notebook over so the bottom is facing up. Remove the battery. For more information, see “Changing batteries” on page Remove the memory bay cover screw. For the location of the memory bay, see “Bottom”...
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Adding or replacing memory If you are removing a module, gently press outward on the clip at each end of the memory module until the module tilts upward. Pull the memory module out of the slot. www.gateway.com...
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Gently push the module down until it clicks in place. Replace the memory bay cover, then replace the cover screw. Insert the battery, then turn your notebook over. Connect the power adapter, modem cable, and network cable, then turn on your notebook.
Follow the guidelines under “Preventing static electricity discharge” on page Turn off your notebook. Disconnect the AC adapter, modem cable, and network cable. Disconnect all peripheral devices and remove any PC cards. Turn your notebook over so the bottom is facing up. www.gateway.com...
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Remove the hard drive bay cover screw, slide the hard drive bay cover, then remove it. Remove the two screws securing the hard drive kit to the notebook, slide the old hard drive kit away from the hard drive connector, then lift the hard drive kit out of your notebook.
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Replacing the hard drive kit Slide the new hard drive kit into your notebook, then replace the screws that secure the hard drive kit to the notebook. Replace the hard drive bay cover and replace the cover screw. Insert the battery, then turn your notebook over.
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Chapter 6: Upgrading Your Notebook www.gateway.com...
Chapter 7 Maintaining Your Notebook • Caring for your notebook • Cleaning your notebook • Protecting your notebook from viruses • Updating Windows • Restoring your system...
Caring for your notebook To extend the life of your notebook: ■ Be careful not to bump or drop your notebook, and do not put any objects on top of it. The case, although strong, is not made to support extra weight.
Cleaning your notebook Cleaning your notebook Keeping your notebook clean and the vents free from dust helps keep your notebook performing at its best. You may want to gather these items and put together a notebook cleaning kit: ■ A soft, lint-free cloth ■...
Cleaning the notebook screen To clean a notebook LCD screen, use a soft cloth and water to clean the LCD screen. Squirt a little water on the cloth (never directly on the screen), and wipe the screen with the cloth.
For more information about modifying security settings, see “Modifying Security Settings” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Help and For more information about protecting your computer Support against viruses, click Start, then click Help and Support.
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Chapter 7: Maintaining Your Notebook To scan for viruses: Click , then click Start All Programs Norton AntiVirus Norton . Norton AntiVirus opens. AntiVirus 2004 Scan for viruses Click Scan for Viruses Scan Click the type of scan you want to make in the Scan for Viruses area,...
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To update Norton AntiVirus: Important You received a free limited time subscription to the Norton AntiVirus service when you purchased your notebook. To update Norton AntiVirus after the free subscription period, you must extend your subscription. Make sure that you are connected to the Internet.
Chapter 7: Maintaining Your Notebook Updating Windows Windows Update is the online extension of Windows that helps you to keep your computer up-to-date. Use Windows Update to choose updates for your computer’s operating system, software, and hardware. New content is added to the site regularly, so you can always get the most recent updates and fixes to protect your computer and keep it running smoothly.
While troubleshooting your notebook, follow these safety guidelines: ■ Never remove the memory bay or hard drive bay cover while your notebook is turned on, while the battery is installed, and while the modem cable, network cable, and AC power adapter are connected to your notebook.
First steps If you have problems with your notebook, try these things first: ■ Make sure that the AC power adapter is connected to your notebook and an AC outlet and that the AC outlet is supplying power. ■ If you use a power strip or surge protector, make sure that it is turned ■...
Click/Double-click , click the tab, then click System Hardware . The Device Manager window opens. Device Manager Click , then click . Double-click View Resources by type Interrupt . All IRQs and their hardware assignments are request (IRQ) displayed. www.gateway.com...
For instructions on changing the screen resolution, see “Adjusting the screen resolution” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. The text on the display is dim or difficult to read ■...
■ Adjust the brightness using the system keys. For more information, “System key combinations” on page 32. ■ Make sure the notebook is not in standby or hibernate mode. For more information, see “Changing power modes” on page ■ The notebook may be sending its display to an external monitor or television.
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Some music CDs have copy protection software. You may not be able to play these CDs on your notebook. ■ Make sure that the volume control on your notebook is turned up. For more information, see “Front” on page ■...
You cannot eject a CD or DVD Your notebook must be turned on to remove CDs and DVDs. If you do not want to turn on your notebook, manually eject the disc by inserting an opened paper clip into the manual eject hole. See “Inserting a CD or...
For instructions on deleting unnecessary files, see “Using Disk Cleanup” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. ■ Empty the Recycle Bin by right-clicking the...
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Make sure that the hard drive is installed correctly. Remove it, firmly reinsert it, then restart your notebook. For more information, see “Replacing the hard drive kit” on page ■ If your notebook has been subjected to static electricity or physical shock, you may need to reinstall the operating system. www.gateway.com...
Double-check the URL or try a different URL. If the error message still appears, disconnect from the ISP connection and close your browser, then reconnect and open the browser. If you still get the error, your ISP may be having technical difficulties. www.gateway.com...
■ If you spilled liquid in the keyboard, turn off your notebook and unplug the keyboard. Clean the keyboard and turn it upside down to drain it. Let the keyboard dry before using it again. If the keyboard does not work after it dries, you may need to replace it.
Ethernet network jack. See “Left side” on page 11 make sure that the connections have been made correctly. ■ Make sure that your notebook is connected to the telephone line and the telephone line has a dial tone. www.gateway.com...
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Check for line noise (scratchy, crackling, or popping sounds). Line noise is a common problem that can cause the modem to connect at a slower rate, abort downloads, or even disconnect. The faster the modem, the less line noise it can tolerate and still work correctly. www.gateway.com...
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53K. Other factors, such as line noise, telephone service provider equipment, or ISP limitations, may lower the speed even further. If your notebook has a v.90 modem, the speed at which you can upload (send) data is limited to 33.6K. If your notebook has a v.92 modem, the speed at which you can upload data is limited to 48K.
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(for example, someone is on the telephone, or another modem is in use). ■ Use the modem cable that came with your notebook. Some telephone cables do not meet required cable standards and may cause problems with the modem connection.
The external mouse does not work ■ Make sure that the mouse cable is plugged in correctly. ■ Shut down and restart your notebook. ■ Remove all extension cables and switch boxes. ■ Try a mouse you know is working to make sure that the mouse port works.
You must return your notebook for repair. Call Gateway Customer Care for instructions. PC Cards You installed a PC Card and now your notebook is having problems ■ Make sure that you have correctly installed required software for the PC Card.
“Connecting the AC adapter” on page ■ If your notebook is plugged into a surge protector, make sure that the surge protector is connected securely to an electrical outlet, turned on, and working correctly. To test the outlet, plug a working device, such as a lamp, into the outlet and turn it on.
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Chapter 8: Troubleshooting The printer is on but will not print ■ Check the cable between the printer and your notebook. Make sure that it is connected to the correct port. ■ Make sure that the printer is online. Many printers have an online/offline button that you may need to press so the printer can start printing.
■ Make sure that headphones are not plugged into the headphone jack. ■ Make sure that the volume control on your notebook is turned up. For more information, see “Front” on page ■ Make sure that the Windows volume control is turned up.
■ Make sure the status indicators are turned on. Press F +F1 to toggle the indicators. Touchpad The notebook is not responding when you click or tap on the touchpad ■ Turn on the touchpad. Tips & Tricks For instructions on how to adjust the touchpad settings, see “Changing the mouse or touchpad settings”...
Make sure that the monitor is turned on and that the video cable is connected correctly. Telephone support Before calling Gateway Customer Care If you have a technical problem with your notebook, follow these recommendations before contacting Gateway Customer Care: ■ Make sure that your notebook is connected correctly to a grounded AC outlet that is supplying power.
■ Make sure that your notebook is nearby at the time of your call. The technician may have you follow troubleshooting steps. Telephone numbers Gateway offers a wide range of customer service, customer care, and information services.
888-888-2075 (US) systems. 888-387-7752 (Canada) Self-help If you have how-to questions about using your Gateway-supplied hardware or software, see the following resources: ■ The printed or online documentation that came with your hardware or software. In many cases, additional product information and online documentation for Gateway-supplied hardware can be found in our Web site's Documentation Library.
Chapter 8: Troubleshooting Tutoring For help on using hardware or software that came with your Gateway computer, contact Gateway's fee-based tutorial hotline: ■ 800-229-1103 (rate charged per minute; charged to a major credit card) ■ 900-555-4695 (rate charged per minute; charged to your telephone...
Do not spill anything on the system. The best way to avoid spills is to avoid eating and drinking near your system. ■ Do not work for long periods with the notebook resting on your lap. If the air vents are blocked, the notebook may become hot enough to harm your skin. ■...
■ When the notebook is turned off, a small amount of electrical current still flows through the notebook. To avoid electrical shock, always unplug all power cables and modem cables from the wall outlets before cleaning the system.
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The power output of the wireless device or devices that may be embedded in your notebook is well below the RF exposure limits as known at this time. Because the wireless devices (which may be embedded into your notebook) emit less energy than is allowed in radio frequency safety standards and recommendations, Gateway believes these devices are safe for use.
2.4 GHz band and/or 5.15 – 5.35 GHz band, may be present (embedded) in your notebook system. This section is only applicable if these devices are present. Refer to the system label to verify the presence of wireless devices.
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In order to comply with FCC requirements this transmitter must not be operated (or co-located) in conjunction with any other transmitter or antenna installed in the notebook. Unintentional emitter per FCC Part 15 This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules.
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This device should be used more than 20 cm (8 inches) from the body when wireless devices are on. The power output of the wireless device (or devices), which may be embedded in your notebook, is well below the RF exposure limits as set by Industry Canada.
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The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5. www.gateway.com...
Japanese Modem Notice Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard.
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Macrovision statement If your notebook has a DVD drive and an analog TV Out port, the following paragraph applies: This product incorporates copyright protection technology that is protected by method claims of certain U.S.
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Appendix A: Safety, Regulatory, and Legal Information www.gateway.com...
PC Card battery types of memory cards supported alternate power sources carrying case changing charge indicator cleaning charge status creating charging inserting conserving power playing audio icons cellular phone installing memory cards latch Certificate of Authenticity locating cleaning managing power www.gateway.com...
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Internet switching cable modem troubleshooting digital camera documentation digital video camera Gateway Web site DSL modem help Ethernet Help and Support external audio online help external diskette drive Using Your Computer external speakers double-clicking Firewire...
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Firewire port DSL modem Fn key folders cleaning opening creating function keys drive inserting playing Gateway troubleshooting eSupport DVD drive model number identifying serial number locating Web address troubleshooting Web site using DVD/CD-RW drive See DVD drive...
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LCD brightness memory card types supported LCD/CRT using navigation microphone jack numeric keypad Microsoft Pad Lock Certificate of Authenticity Standby model number system modem system key combinations cable toggle display connecting Windows jack www.gateway.com...
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LCD panel cleaning notebook color quality programs display properties shortcut menu port screen resolution mouse password troubleshooting PC Card USB port adding moving eject button pointer inserting screen objects installing MP3 player removing memory cards...
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USB port in Help and Support programs security features closing unresponsive Kensington cable lock opening...
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Web site connection speed right-clicking turning off rocker switch notebook selecting screen objects wireless network training turning on notebook classroom wireless network Gateway Learning Libraries tutoring Learn With Gateway fee-based www.gateway.com...
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VGA port video playing troubleshooting virus protecting against removing volume adjusting adjusting modem controls muting troubleshooting waking up notebook Web site Gateway Windows Product Key Code restoring updating Windows Media Player Windows Security Center using wireless network button turning off turning on www.gateway.com...
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