Gateway Notebook Reference Manual
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Gateway Notebook Reference Manual

Gateway Notebook Reference Manual

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REFERENCEGUIDE
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Summary of Contents for Gateway Notebook

  • Page 1 NOTEBOOK REFERENCEGUIDE ®...

  • Page 3: Table Of Contents

    Connecting to a broadband modem or network ..20 Starting your notebook ......20 Waking up your notebook .
  • Page 4 Contents Using the optional fingerprint reader ....29 Running the TouchStrip Tutorial ....30 Enrolling your fingerprints .
  • Page 5 Chapter 6: Traveling with Your Notebook . . . 73 Packing your notebook ......74 Traveling by air .
  • Page 6 Contents Chapter 8: Upgrading Your Notebook ..97 Preventing static electricity discharge ....98 Adding or replacing memory modules ....99 Replacing the hard drive kit .
  • Page 7 Telephone support ....... 136 Before calling Gateway Customer Care ... . 136 Appendix A: Legal Information .
  • Page 8 Contents...

  • Page 9: Chapter 1: About This Reference

    CHAPTER1 About This Reference • About this guide • Accessing your online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information...

  • Page 10: About This Guide

    CHAPTER 1: About This Reference About this guide This guide includes information and maintenance instructions that are specific to your model of Gateway notebook. For all other notebook information, see your online User Guide. Accessing your online User Guide In addition to this guide, your online User Guide has been included on your hard drive.

  • Page 11: Gateway Contact Information

    Gateway Customer Care will need this information if you call for assistance. Online Support: Tech Support Phone: Hours: Model: S/No: Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the bottom of your notebook includes the product key code for your operating system.

  • Page 12: For More Information

    CHAPTER 1: About This Reference For more information For more information about your notebook, visit Gateway’s Support page at www.gateway.com or the Web address shown on your notebook’s label. The Support page also has links to additional Gateway documentation and detailed specifications.

  • Page 13: Chapter 2: Checking Out Your Notebook

    CHAPTER2 Checking Out Your Notebook • Front • Left • Right • Back • Bottom • Keyboard area...

  • Page 14: Front

    Provide audio output when headphones or amplified speakers are not plugged in. Power indicator LED on - Notebook is on. ■ LED blinking - Notebook is in Sleep or Hybrid ■ Sleep mode. LED off - Notebook is off. ■...

  • Page 15: Left

    Caution: Provide adequate space around your notebook so air vents are not obstructed. Do not use the notebook on a bed, sofa, rug, or other similar surface.

  • Page 16: Right

    CHAPTER 2: Checking Out Your Notebook Component Icon Description ® IEEE 1394 port Plug an IEEE 1394 (also known as Firewire ® i.Link ) device (such as a digital camcorder or MP3 player) into this 4-pin IEEE 1394 port. PC Card slot Insert one Type II PC Card into this slot.

  • Page 17: Back

    “Identifying drive types” on page Important: To order a module other than the one that came with your notebook, contact Gateway. Modem jack Plug a dial-up modem cable into this jack. For more information, see “Connecting the dial-up...

  • Page 18: Bottom

    Battery latch Slide to release the main battery. For more information, see “Changing batteries” on page Main battery Provides power when the notebook is not plugged into AC power. Battery lock Slide to unlock the main battery. For more information, see “Changing batteries”...

  • Page 19: Keyboard Area

    Keyboard area Microphone Mobility center button Power button Status indicators Keyboard Touchpad Optional fingerprint reader Component Icon Description Keyboard Provides all the features of a full-sized, computer keyboard. For more information, see “Using the keyboard” on page Status Inform you when a drive is in use or when a button...
  • Page 20 CHAPTER 2: Checking Out Your Notebook Component Icon Description Touchpad Provides all the functionality of a mouse. For more information, see “Using the EZ Pad touchpad” on page Fingerprint Provides enhanced security. For more information, see reader “Using the optional fingerprint reader” on page...

  • Page 21: Chapter 3: Setting Up And Getting Started

    • Connecting the dial-up modem • Connecting to a broadband modem or network • Starting your notebook • Turning off your notebook • Restarting (rebooting) your notebook • Using the status indicators • Using the keyboard • Using the optional fingerprint reader •...

  • Page 22: Working Safely And Comfortably

    Warning Do not use your notebook on a soft surface, such as your lap, a blanket, carpet, or a sofa. You must keep your notebook’s ventilation openings clear of obstructions, or your notebook may overheat, increasing the risk of fire and personal injury.

  • Page 23: Setting Up Your Computer Desk And Chair

    Adjust the back of the chair so it supports the lower curve of your spine. You can use a pillow or cushion to provide extra back support. Sitting at your notebook • Avoid bending, arching, or angling your wrists. Make sure that they are in a relaxed position when you type.

  • Page 24: Connecting The Ac Adapter

    If the main and optional secondary batteries are not fully charged before you use your notebook on battery power for the first time, the battery life may be much shorter than you expect. If the battery life seems short even after being...
  • Page 25 Make sure the power cord is firmly attached to the AC adapter. Plug the power cord into a different wall outlet. When you finish using your notebook for the first time, turn off your notebook and leave your notebook connected to AC power until the battery charge indicator turns blue.

  • Page 26: Protecting From Power Source Problems

    Warning High voltages can enter your notebook through both the power cord and the modem connection. To protect your notebook and avoid electrical shock, use a surge protector. If you have a telephone modem, use a surge protector that has a modem jack.

  • Page 27: Connecting The Dial-Up Modem

    Connecting the dial-up modem Your notebook has a built-in 56K modem that you can use to connect to a standard telephone line. Warning To reduce the risk of fire, use only No. 26 AWG or larger (for example, No. 24 AWG) UL-listed or CSA-certified telecommunication line cord for your dialup modem connection.

  • Page 28: Connecting To A Broadband Modem Or Network

    DSL modem, or Ethernet network jack. Starting your notebook Warning Do not work with the notebook resting on your lap. If the air vents are blocked, the notebook may become hot enough to harm your skin. Caution Provide adequate space around your notebook so air vents are not obstructed.
  • Page 29 For more information about changing the power button mode, “Changing advanced settings” on page If you are starting your notebook for the first time, follow the on-screen instructions to select the language and time zone and to create your first user account.

  • Page 30: Waking Up Your Notebook

    LCD panel without turning off your notebook, it may enter a power-saving mode called Sleep. While in Sleep mode, the power indicator flashes. If your notebook is in Sleep mode, press the power button to “wake” it up. For more information about Sleep mode, see “Changing power modes”...

  • Page 31: Restarting (Rebooting) Your Notebook

    Shut Down. The notebook turns off. Important If for some reason you cannot use the Shut Down option in Windows to turn off your notebook, press and hold the power button for about five seconds, then release it. Restarting (rebooting) your...

  • Page 32: Using The Status Indicators

    LED solid purple - Module is ready to ■ swap. LED flashing purple - Module is not ■ installed in the notebook. Hard drive LED blinking - Hard drive is being ■ accessed. LED off - Hard drive is not being ■...

  • Page 33: Using The Keyboard

    Numeric keypad Application key You can attach an external keyboard to the notebook or optional port replicator using a USB port. You do not need to shut down the notebook to connect a USB keyboard. Key types The keyboard has several different types of keys. Some keys perform specific actions when pressed alone and other actions when pressed in combination with another key.

  • Page 34: System Key Combinations

    System key combinations When you press the F key and a system key at the same time, your notebook performs the action identified by the text or icon on the key. Press and hold To...
  • Page 35 ■ An external monitor or projector (a ■ monitor or projector must be plugged into the monitor port on your notebook or optional port replicator or the DVI port on the optional port replicator) Both displays at the same time ■...
  • Page 36 CHAPTER 3: Setting Up and Getting Started Press and hold To... , then press this system key... Increase the LCD panel brightness above the normal brightest setting. Use this feature in bright lighting situations, such as outside in bright sunlight. Press a second time to decrease the brightness below the normal lowest brightness setting.

  • Page 37: Using The Optional Fingerprint Reader

    “Adjusting the volume” on page Using the optional fingerprint reader Your notebook may include a fingerprint reader that provides enhanced security and convenience. The fingerprint reader is located between the left and right touchpad buttons. Features include: •...

  • Page 38: Running The Touchstrip Tutorial

    Fingerprint Tutorial. Click Next to proceed through the tutorial. Enrolling your fingerprints Before you can use the features of the fingerprint reader, you must enroll your fingerprints so your notebook can identify you. To enroll your fingerprints: Click (Start),...
  • Page 39 The User Enrollment wizard opens. If you want to run the TouchStrip Tutorial, leave the Run interactive tutorial check box selected, then click Next. The TouchStrip Tutorial runs. For more information, see “Running the TouchStrip Tutorial” on page 30. After you have completed the tutorial, the Enrollment screen appears.
  • Page 40 CHAPTER 3: Setting Up and Getting Started Click the button above the finger you are enrolling. A new box appears with three empty circles in it. Swipe your finger. A sample will be created and is indicated by a fingerprint icon in one of the circles. Repeat Step 6 two more times, then click Next.

  • Page 41: Using The Fingerprint Control Center

    Next. Click Finish. Using the Fingerprint Control Center The Fingerprint Control Center lets the administrator of the notebook control how the fingerprint reader is used. You can: • Add new fingerprints to the database • Edit or delete fingerprints from the database •...

  • Page 42: Using The Fingerprint Reader Features

    ATM card. A computer user inserts the card into the smart card reader, then enters a personal identification number (PIN) to log onto the notebook or the network. Smart cards are typically used by large corporations for security.

  • Page 43: Using The Ez Pad Touchpad

    Using the EZ Pad touchpad The EZ Pad™ consists of a touchpad, two buttons, and a scroll zone. Touchpad Scroll zone Left button Right button When you move your finger on the touchpad, the pointer (arrow) on the screen moves in the same direction. You can use the scroll zone to scroll through documents.
  • Page 44 You can attach a mouse to the notebook or optional port replicator using a USB port. You do not need to shut down the notebook to connect a USB mouse. For instructions on how to adjust the double-click speed, pointer speed, right-hand or left-hand configuration, and other touchpad settings, see “Changing the mouse, touchpad, or pointing device settings”...

  • Page 45: Adjusting The Brightness

    To... Do this... Access a Position the shortcut pointer over the menu or find object. Quickly more press and release information the right button about an once. This action object on the is called screen. right-clicking. Move an Position the...

  • Page 46: Adjusting The Volume

    CHAPTER 3: Setting Up and Getting Started Adjusting the volume You can use the volume control to adjust the overall volume of your notebook. To adjust the overall volume level using hardware controls: • If you are using external speakers, turn the knob on the front of the speakers.

  • Page 47: Turning Your Wireless Radio On Or Off

    Click in the top-right corner of the window to close it. Turning your wireless radio on or off Your Gateway notebook may have a factory-installed wireless radio. Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned off while traveling in an airplane.

  • Page 48: Ieee 802.11 Wireless Network Radio

    IEEE 802.11 and Bluetooth off. For more information, see “Front” on page For more information about using your notebook on a wireless network, see “Wireless Ethernet Networking” in your online User Guide Bluetooth radio Your notebook may have a Bluetooth radio for communicating with another Bluetooth device, such as a printer, scanner, camera, MP3 player, headphone, keyboard, or mouse.
  • Page 49 IEEE 802.11 and Bluetooth off. For more information, see “Front” on page For more information about using your notebook on a Bluetooth Personal Area Network, see “Bluetooth Networking” in your online User Guide Help For more information about Bluetooth, click Start, then click Help and Support.
  • Page 50 CHAPTER 3: Setting Up and Getting Started...

  • Page 51: Chapter 4: Using Drives And Accessories

    CHAPTER4 Using Drives and Accessories • Changing modules • Using the CD or DVD drive • Using the memory card reader • Adding and removing a PC Card • Using a port replicator • Installing a printer or other peripheral device •...

  • Page 52: Changing Modules

    To change bay modules: If you are removing a drive, make sure that there is no disc in it. Make sure that the notebook is not in Sleep or Hibernate mode. Caution Turn off your notebook if you are removing the optional secondary battery and the notebook does not have a charged main battery and is not directly connected to AC power.
  • Page 53 Remove the optional security screw if your notebook has one. Security screw (optional) Slide the bay module release latch. The module moves out slightly.
  • Page 54 CHAPTER 4: Using Drives and Accessories Slide the bay module out. Firmly push the new bay module straight into the bay until the latch clicks into place. Reinstall the optional security screw if your notebook has one. Connect the optional port replicator.

  • Page 55: Using The Cd Or Dvd Drive

    Using the CD or DVD drive You can use your notebook to enjoy a wide variety of multimedia features. Identifying drive types Your Gateway notebook may contain one of the following drive types. Look on the front of the drive for one or more...

  • Page 56: Using A Cd Or Dvd

    To be able to play a DVD, the disc’s regional code and your DVD drive’s regional code must match. The regional code on your DVD drive is determined by your notebook’s delivery address. The regional code for the United States and Canada is 1. The regional code for Mexico is 4.

  • Page 57: Memory Card Types

    To insert a memory card: • Insert the memory card into the memory card slot with the label facing up and the arrow on the label pointing towards the notebook. Using a memory card To access a file on a memory card: Click (Start), then click Computer.

  • Page 58: Removing A Memory Card

    Do not use the remove hardware icon in the taskbar to remove the memory card. If you use the remove hardware icon, your notebook may not recognize your memory card reader until you restart your notebook. To remove a memory card: Push the memory card into the notebook.

  • Page 59: Using A Port Replicator

    Eject the PC Card by pressing the eject button again. Using a port replicator Although you can attach devices directly to your notebook, a port replicator lets you make all of those connections at one time. When you travel with your notebook, you merely disconnect from the port replicator instead of unplugging all the devices.

  • Page 60: Installing A Printer Or Other Peripheral Device

    When you use an IEEE 1394 or USB device for the first time, your notebook will prompt you to install any software the device needs. After doing this, you can disconnect and reconnect the device at any time.

  • Page 61: Connecting An Ieee 1394 Device

    8. For the location of the USB ports on an optional port replicator, see the port replicator user guide. Connecting an IEEE 1394 device Your notebook has a 4-pin IEEE 1394 port (also known as a Firewire® or i.Link® port) for connecting devices such as a video camera.

  • Page 62: Viewing The Display On A Projector Or Monitor

    LCD panel and the projector or monitor. Important If an external monitor or projector is connected and you close the LCD panel, your notebook may turn off the LCD panel, but will not enter Sleep mode.

  • Page 63: Adjusting The Display Properties

    If the image on the projector or monitor does not appear correctly, or if you want to use the display as an extension of your notebook desktop, you should adjust the display properties on the projector or external monitor. To adjust the display properties on a projector or external...

  • Page 64: Using The Projector Or Monitor For A Presentation

    Click OK. Using the projector or monitor for a presentation You can configure your notebook so the settings are correct each time you give a presentation. To use a projector or external monitor for a presentation: Press the Mobility Center button .

  • Page 65: Viewing The Display On A Television

    DVD. DVD playback to a VCR will be scrambled by copyright protection software.

  • Page 66: Ordering Accessories

    CHAPTER 4: Using Drives and Accessories To view your notebook display on a television: With your notebook off, connect one end of a standard S-Video cable to the S-Video out jack on your notebook. For the location of the S-Video out jack on an optional port replicator, see the port replicator user guide.
  • Page 67 Printers You can attach almost any type of printer to your notebook. The most common types are inkjet and laser printers, which print in color or black and white.
  • Page 68 Privacy filter A privacy filter helps block the screen view from anyone viewing the notebook screen from a side view. Your notebook’s LCD screen has been specially made to hold privacy filters.

  • Page 69: Chapter5 Managing Power

    CHAPTER5 Managing Power • Monitoring the battery charge • Recharging the battery(ies) • Recalibrating the battery(ies) • Extending battery life • Changing notebook power settings...

  • Page 70: Monitoring The Battery Charge

    CHAPTER 5: Managing Power Monitoring the battery charge Your new Gateway notebook is designed to provide an exceptional balance of performance and portability. Your notebook uses the latest chipset and mobile processor technologies to manage the processor speed and power consumption for a greater battery life experience.

  • Page 71: Changing Batteries

    If your notebook has only a main battery and it is not plugged into an AC outlet, you must turn the notebook off while changing the battery.

  • Page 72: Installing A Secondary Battery

    CHAPTER 5: Managing Power Slide the battery out of the notebook. Slide a recharged battery into the notebook until it snaps into place. Slide the battery lock to the locked position. Turn your notebook over. Open the LCD panel. Installing a secondary battery Warning Danger of explosion if battery is incorrectly replaced.

  • Page 73: Recalibrating The Battery(Ies)

    Important If, after completing this procedure, the battery charge indicator still does not show an accurate charge, contact Gateway Customer Care at the location shown on the Customer Care label. For more information, see “Gateway contact information” on page...

  • Page 74: Extending Battery Life

    • Close the LCD panel to turn off the display while you are not using your notebook. The display stays off until you open the panel again. • Use Hibernate mode for maximum power savings while your notebook is not in use.

  • Page 75: Using Alternate Power Sources

    You can use the following power modes to lengthen the life of your notebook’s battery(ies): • Sleep - while your notebook is in Sleep mode, it switches to a low power state where devices, such as the display and drives, turn off.

  • Page 76: Using Power Saving Modes

    Using power saving modes Always save your work before using Sleep mode. In Sleep mode, your notebook reduces or turns off the power to most devices except memory. However, the information in memory is not saved to the hard drive. If power is interrupted, the information is lost.

  • Page 77: Changing Notebook Power Settings

    Changing notebook power settings You can change the function of your notebook’s power button, Sleep system key, and power-saving timers by changing power settings on your notebook. You can customize power settings from the Windows Mobility Center by selecting power plans and adjusting advanced power settings.
  • Page 78 CHAPTER 5: Managing Power To change the power plan: Press the Mobility Center button . The Windows Mobility Center window opens. Click (Change power settings). The Select a power plan window opens. Select the power plan you want to use. - OR - Click Change plan settings, modify the power plan you selected, then click Save changes.

  • Page 79: Changing Advanced Settings

    Changing advanced settings Advanced power settings let you assign different power saving modes to the power button and Sleep system key. You can also select which power saving mode is activated when you close the LCD panel. To change advanced power management settings: Press the Mobility Center button .
  • Page 80 CHAPTER 5: Managing Power To turn on Hybrid Sleep mode: On the Select a power plan window, click Change plan settings for the plan you are using. The Change settings for the plan window opens. Click Change advanced power settings. The Power Options dialog box opens.

  • Page 81: Chapter 6: Traveling With Your Notebook

    CHAPTER6 Traveling with Your Notebook • Packing your notebook • Traveling by air • Dial-up modem • Radio frequency wireless connections • Files • Security • Power • Additional tips...

  • Page 82: Packing Your Notebook

    Do not pack it in checked luggage. • Keep your notebook stable during travel. Secure it to prevent it from sliding around in overhead bins and car trunks. Traveling by air •...

  • Page 83: Radio Frequency Wireless Connections

    Radio frequency wireless connections Important If your notebook came equipped with an internal embedded wireless device, see “Legal Information” on page 139 for general wireless regulatory guidelines. • Every country has different restrictions on the use of wireless devices. If your notebook is equipped with a...

  • Page 84: Security

    Important You must enter the User Password each time you turn on your notebook if it was turned off or put in hibernate mode. You do not need to enter the User Password if your notebook was put in Sleep mode.

  • Page 85: Power

    Take a portable surge protector to protect your notebook from power surges. • To get the best performance from your notebook, avoid using the battery whenever possible, monitor the battery charge, and use the most efficient power management settings. For information on conserving...
  • Page 86 CHAPTER 6: Traveling with Your Notebook • Consult your insurance company and credit card company to learn about emergency travel assistance if your notebook is lost or damaged. • Take your recovery discs in case you need to install an additional driver or software.

  • Page 87: Chapter 7: Maintaining Your Notebook

    CHAPTER7 Maintaining Your Notebook • Caring for your notebook • Cleaning your notebook • Maintaining the battery(ies) • Cleaning CDs or DVDs • Recovering your system...

  • Page 88: Caring For Your Notebook

    Caring for your notebook To extend the life of your notebook: • Be careful not to bump or drop your notebook, and do not put any objects on top of it. The case, although strong, is not made to support extra weight.

  • Page 89: Cleaning Your Notebook

    Cleaning the exterior Warning When you shut down your notebook, the power turns off, but some electrical current still flows through your notebook. To avoid possible injury from electrical shock, unplug the power cord, modem cable, and network cable from the wall outlets and remove the main and optional secondary battery.

  • Page 90: Cleaning The Notebook Screen

    Cleaning the notebook screen Caution A notebook LCD screen is made of specially coated glass and can be scratched or damaged by abrasive or ammonia-based glass cleaners. Use a soft cloth and water to clean the LCD screen. Squirt a little water on the cloth (never directly on the screen), and wipe the screen with the cloth.

  • Page 91: Storing Batteries

    Caution When the battery is in the notebook and the notebook is running on AC power, the battery constantly charges, even though it has a full charge. This reduces the life of the battery. If the battery is fully charged and you want to run on AC power, remove the battery.

  • Page 92: Recovering Your System

    Gateway provides everything you need to recover your system under most conditions. Caution To prepare your notebook for additional system recovery options, you should create a set of software and driver recovery discs as soon as possible. For instructions, see “Preparing for software and device driver recovery”...

  • Page 93: Recovering Pre-Installed Software And Drivers

    Windows from the Windows DVD or install a new hard drive, you need to recover your pre-installed software and drivers using a set of software and driver recovery discs. Because these discs do not come with your notebook, you should create your own set. Caution...
  • Page 94 To create discs for recovering pre-installed software and drivers: Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. The Gateway Recovery Center opens. Click Applications and drivers external media, then click Next. The What would you like to do? dialog box opens.
  • Page 95 Important Use a permanent marker to label each disc “Software and Driver Recovery,” along with a short description of which notebook the discs are for. If you are recording multiple discs, as you remove each disc from the drive, use the marker to label each disc 1 of x, 2 of x, 3 of x, and so on.
  • Page 96 CHAPTER 7: Maintaining Your Notebook To recover software that was pre-installed, click Programs, then click Application recovery. - OR - To recover device drivers that were pre-installed, click Hardware, then click Device driver recovery. Click the software or driver you want to recover, then...
  • Page 97 Insert a software and driver recovery disc into the CD or DVD drive. If an AutoPlay dialog box appears, click Run Grc_Vista.exe. If an AutoPlay dialog box does not appear and Gateway Recovery Center does not start, open Computer and run the file Grc_Vista.exe on the disc.
  • Page 98 Click Next. If the software or driver is not shown on the list, and you have a multiple-disc set of recovery discs, close Gateway Recovery Center and try another disc.

  • Page 99: Using Microsoft System Restore

    Using Microsoft System Restore Microsoft System Restore periodically takes “snapshots” of your system settings and saves them as restore points. In most cases of hard-to-resolve software problems, you can return to one of these restore points to get your system running again.
  • Page 100 Finish. A confirmation message box appears. Click Yes. Your system is restored using the restore point you specified. This process may take several minutes, and may restart your notebook. Manually creating a restore point To manually create a restore point:...

  • Page 101: Recovering Your System To Its Factory Condition

    Recovering your system to its factory condition If your notebook’s problems are not solved by any of the other recovery options, you may need to recover its hard drive to its factory condition. This process is called a factory recovery.
  • Page 102 Click Recovery, then click Next. Your notebook restarts. If you cannot run Windows: Turn on or restart your notebook. While the notebook is starting up, repeatedly press F8 until the Recovery Options screen opens. If Windows starts to load instead, restart the notebook and try again.

  • Page 103: Recovering Your System Using The Windows Dvd

    When recovery is finished, the Recovery is complete window opens. Click Finish, then click Restart. Your notebook restarts in its original factory condition. You still need to reinstall any software that was not pre-installed on your notebook.
  • Page 104 CHAPTER 7: Maintaining Your Notebook After Windows is completely re-installed, use the software and driver recovery discs you created to recover your notebook’s pre-installed software and device drivers. For instructions, see “Recovering pre-installed software and drivers using recovery discs” on page...

  • Page 105: Chapter 8: Upgrading Your Notebook

    CHAPTER8 Upgrading Your Notebook • Preventing static electricity discharge • Adding or replacing memory modules • Replacing the hard drive kit...

  • Page 106: Preventing Static Electricity Discharge

    Preventing static electricity discharge Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your notebook, unplug the power cord, modem cable, and network cable, and remove the main and optional secondary batteries before opening the case. Warning To prevent risk of electric shock, do not insert any object into the vent holes of the notebook.

  • Page 107: Adding Or Replacing Memory Modules

    Disconnect all peripheral devices connected to the notebook and remove any PC cards. Turn your notebook over so the bottom is facing up, then remove the main and optional secondary batteries. For more information, see “Changing batteries”...
  • Page 108 CHAPTER 8: Upgrading Your Notebook Loosen the eight or nine (depending on model) memory bay cover screws (these screws cannot be removed). Screw Screw Screw Screw Screw Screw Screw Screw Lift the memory bay cover, then remove it.
  • Page 109 If you are removing a module, gently press outward on the clip at each end of the memory module until the module tilts upward. Clip Clip...
  • Page 110 CHAPTER 8: Upgrading Your Notebook Pull the memory module out of the slot. Hold the new or replacement module at a 30-degree angle and press it into the empty memory slot. This module is keyed so it can only be inserted in one direction.

  • Page 111: Replacing The Hard Drive Kit

    “Recovering pre-installed software and drivers” on page Important Your notebook may have shipped with a Drivers and Applications Recovery disc. Back up any data you want to transfer to the new hard drive. For more information, see “Backing up files” in your online User Guide.
  • Page 112 CHAPTER 8: Upgrading Your Notebook Turn your notebook over so the bottom is facing up, then remove the main and optional secondary batteries. For more information, see “Changing batteries” on page Loosen the 8 or 9 hard drive bay cover screws (these screws cannot be removed).
  • Page 113 Remove the two screws connecting the hard drive to the notebook. Screw Screw Using the plastic tab, slide the old hard drive, then remove it. If your new hard drive already includes the hard drive bracket, go to Step...
  • Page 114 CHAPTER 8: Upgrading Your Notebook Remove the four screws that secure the hard drive to the hard drive bracket. Screw Screw Screw Screw Remove the bracket from the old drive. Place the new drive, label side up, onto the bracket so the screw holes line up.
  • Page 115 Slide the new hard drive kit into your notebook, then replace the screws that secure the hard drive kit to the notebook. Replace the hard drive bay cover, then tighten the cover screws. Insert the main and optional secondary batteries, then turn your notebook over.
  • Page 116 CHAPTER 8: Upgrading Your Notebook...

  • Page 117: Chapter9 Troubleshooting

    CHAPTER9 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Telephone support...

  • Page 118: Safety Guidelines

    Warning Do not try to troubleshoot your problem if power cords or plugs are damaged, if your notebook was dropped, or if the case was damaged. Instead, unplug your notebook and contact a qualified computer technician. For more information about preventing damage from static electricity, “Preventing static electricity discharge”...

  • Page 119: Troubleshooting

    • If the notebook will not turn on, try turning it on with the notebook plugged in and the main and optional secondary batteries removed, then try turning the notebook on with the notebook unplugged and the battery(ies) installed.

  • Page 120: Diskette Drive (Modular Or External)

    CHAPTER 9: Troubleshooting Diskette drive (modular or external) The diskette drive is not recognized • Shut down and restart your notebook. • The modular drive may not be inserted completely into the modular bay. Press the module into the bay, then try to access the diskette again.

  • Page 121: Display

    Change the display settings. For instructions on changing the display settings, see “Changing screen settings” in your online User Guide. • Move your notebook away from sources of electrical interference, such as televisions, unshielded speakers, microwaves, fluorescent lights, and metal beams or shelves.

  • Page 122: Dvd Drives

    • Some music CDs have copy protection software. You may not be able to play these CDs on your notebook. • Your notebook may be experiencing some temporary memory problems. Shut down and restart your notebook.
  • Page 123 • Your notebook must be turned on to remove CDs and DVDs. If you do not want to turn on your notebook, manually eject the disc by inserting an opened paper clip into the manual eject hole. For the location of the manual eject hole, see “Using a CD or DVD”...

  • Page 124: Ethernet

    CHAPTER 9: Troubleshooting Ethernet Ethernet troubleshooting is covered under “Networks (wired)” on page 127. File management A file was accidentally deleted • Recover the file from the Recycle Bin by following the instructions in “Deleting files and folders” in your online User Guide.

  • Page 125: Hard Drive

    If a diskette is in the diskette drive, eject it and restart your notebook. • Make sure that the hard drive is installed correctly. Remove it, firmly reinsert it, then restart your notebook. For more information about removing your hard drive, “Replacing the hard drive kit” on page 103.

  • Page 126: Internet

    CHAPTER 9: Troubleshooting Internet You cannot connect to the Internet • If you are using a dial-up modem, make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. For the location of your modem jack, see “Right”...

  • Page 127: Keyboard

    • If you spilled liquid in the keyboard, turn off your notebook and unplug the keyboard. Clean the keyboard and turn it upside down to drain it. Let the keyboard dry before using it again. If the keyboard does not work...

  • Page 128: Media Center

    • Type of connection used—You can connect the notebook video output to a TV. However, the connection type has an affect on the video quality. The notebook has two video outputs: • VGA—If your TV includes a VGA port, connect the VGA cable from the notebook’s VGA (monitor) port...
  • Page 129 • Screen resolution—By default, the notebook uses a screen resolution optimized for the LCD screen. Many TVs cannot display this high of a resolution and may shift, scramble, or scroll the picture. For a better picture on a TV display, you may need to lower the screen resolution to 800 ×...

  • Page 130: Memory

    You need to configure your Media Center to output to a TV • In Media Center mode, your notebook detects whether you are using a VGA or an S-Video display device and automatically changes the display settings for the type of display device you are using.

  • Page 131: Memory Card Reader

    Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. For the location of your modem jack, see “Right” on page • Make sure that your notebook is connected to the telephone line and the telephone line has a dial tone.
  • Page 132 CHAPTER 9: Troubleshooting • Make sure that the modem cable is less than 6 feet (1.8 meters) long. • Remove any line splitters or surge protectors from your telephone line, then check for a dial tone by plugging a working telephone into the telephone wall jack. •...
  • Page 133 ISP limitations, may lower the speed even further. If your notebook has a v.90 modem, the speed at which you can upload (send) data is limited to 33.6K. If your notebook has a v.92 modem, the speed at which you can upload data is limited to 48K.
  • Page 134 Use a different modem cable. Some telephone cables do not meet required cable standards and may cause problems with the modem connection. • Shut down and restart your notebook. • Run Windows modem diagnostics. To run modem diagnostics: Close all open programs.

  • Page 135: Mouse

    The external mouse does not work • Make sure that the mouse cable is plugged in correctly. • Shut down and restart your notebook. • Remove all extension cables and switch boxes. • Try a mouse you know is working to make sure that the mouse port works.
  • Page 136 You cannot see the other computers on your wired Ethernet network • Make sure that your Ethernet cable is plugged into the Ethernet jack on your notebook. Make sure that the other end is plugged into a router. For the location of your network jack, see “Right” on page •...

  • Page 137: Networks (Wireless)

    Internet through your home network. Caution If your notebook was a member of a domain before you join a workgroup, it is disjoined from the domain and your computer account disabled. Contact your company computer department or network administrator for more information.
  • Page 138 CHAPTER 9: Troubleshooting Your connection on the network seems intermittent or your wireless network is running slower than you expect • The speed of a wireless network is related to signal strength. Signal strength is affected by the distance between your wireless network devices, by radio interference, and by interference from natural obstructions such as walls, ceilings, floors, and doors.

  • Page 139: Passwords

    Internet through your home network. Caution If your notebook was a member of a domain before you join a workgroup, it is disjoined from the domain and your computer account disabled. Contact your company computer department or network administrator for more information.

  • Page 140: Pc Cards

    You must return your notebook for repair. Call Gateway Customer Care for instructions. PC Cards You installed a PC Card and now your notebook is having problems • Make sure that you have correctly installed required software for the PC Card.

  • Page 141: Printer

    AC power source. The printer is on but will not print • Check the cable between the printer and your notebook. Make sure that it is connected to the correct port. • Make sure that the printer is online. Many printers have an online/offline button that you may need to press so the printer can start printing.

  • Page 142: Sound

    • Make sure that headphones are not plugged into the headphone jack. • Make sure that the volume control on your notebook is turned up. For more information about using your volume control, see “Adjusting the volume” on page •...

  • Page 143: Status Indicators

    Make sure the touchpad is turned on. For more information, see “Changing mouse, touchpad, or pointing device settings” in your online User Guide. The notebook is not responding when you click or tap on the touchpad • Turn on the touchpad. For instructions on how to adjust the touchpad settings, see “Changing mouse, touchpad,...

  • Page 144: Telephone Support

    “Viewing the display on a television” on page Telephone support Before calling Gateway Customer Care If you have a technical problem with your notebook, follow these recommendations before contacting Gateway Customer Care: • Make sure that your notebook is connected correctly to a grounded AC outlet that is supplying power.
  • Page 145 • Make sure that your notebook is nearby at the time of your call. The technician may have you follow troubleshooting steps. •...
  • Page 146 CHAPTER 9: Troubleshooting...

  • Page 147: Appendix A: Legal Information

    APPENDIXA Legal Information • Important safety information • Regulatory compliance statements • Environmental information • Notices...

  • Page 148: Important Safety Information

    Some notebook are equipped with a three-wire power cord to make sure that the notebook is properly grounded when in use. The plug on this cord will fit only into a grounding-type outlet. This is a safety feature. If you are unable to insert the plug into an outlet, contact an electrician to install the appropriate outlet.

  • Page 149: Replacement Parts And Accessories

    • Unplug the notebook from the wall outlet and refer servicing to qualified personnel if: • The power cord or plug is damaged. • Liquid has been spilled into the notebook. • The notebook does not operate properly when the operating instructions are followed.

  • Page 150: United States Of America

    Radio Approval agency for requirements. Wireless devices are closely regulated and use may not be allowed. The power output of the wireless device or devices that may be embedded in your notebook is well below the RF exposure limits as known at this time. Because the wireless devices (which may be embedded into your notebook) emit less energy than is allowed in radio frequency safety standards and recommendations, Gateway believes these devices are safe for use.
  • Page 151 8 inches (20 cm) from the body when wireless devices are on. The power output of the wireless device (or devices), which may be embedded in your notebook, is well below the RF exposure limits as set by the FCC.
  • Page 152 CHAPTER 1: Legal Information California Proposition 65 Warning Warning This product contains chemicals, including lead, known to the State of California to cause cancer, birth defects or reproductive harm. Mercury Warning Warning The lamp in this display contains mercury. Do not put in trash. Recycle or dispose as hazardous waste Telecommunications per Part 68 of the Code of Federal Regulations (CFR 47) (applicable to products...
  • Page 153 2.4 GHz band and/or 5.15 – 5.35 GHz band, may be present (embedded) in your notebook system. This section is only applicable if these devices are present. Refer to the system label to verify the presence of wireless devices.

  • Page 154: Japanese Modem Notice

    CHAPTER 1: Legal Information Before installing this equipment, users should make sure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. In some cases, the inside wiring associated with a single-line individual service may be extended by means of a certified connector assembly.

  • Page 155: Epa Energy Star

    All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard.
  • Page 156 Due to continuing system improvements, Gateway is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

  • Page 157: Index

    Index conserving power extending life AC adapter fuel gauges connecting icons connector installing main international adapters installing multibay accessories latch purchasing life span safety precautions locating acoustic handset coupler managing power airplane power adapters maximizing performance application key monitoring charge arrow keys multibay audio...
  • Page 158 Index LCD panel notebook exterior cable lock screen cable modem clicking connecting closing unresponsive program troubleshooting camera connecting See digital camera AC adapter See digital video camera cable modem Caps Lock indicator dial-up modem cards DSL modem inserting memory card...
  • Page 159 MP3 player adjusting network docking port port replicator documentation power User Guide printer double-clicking projector dragging scanner drivers speaker recovery discs S-Video (TV) out re-installing television drives video camera changing modular drives wired Ethernet diskette wired network...
  • Page 160 See DVD drive DVD±RW drive Gateway See DVD drive contact information model number DVI port serial number Support Gateway Recovery Center eject button re-installing drivers re-installing programs re-installing software eject hole hard drive electrostatic discharge (ESD) EmPower power adapter indicator...
  • Page 161 CD drive navigation devices numeric keypad digital camera Sleep digital video camera system diskette drive system key combinations drives DVD drive toggle display hard drive Windows memory wireless Ethernet multibay battery PC Card peripheral devices labels printer Customer Care...
  • Page 162 LCD panel port notebook screen resolution programs troubleshooting external shortcut menu using option bays using external changing modules mouse connecting...
  • Page 163 Sleep mode adding source problems eject button SpeedStep settings inserting status indicator installing surge protector removing troubleshooting slot turning off notebook troubleshooting turning on notebook PC Card slot power adapters PCMCIA card airplane See PC Card automobile printer memory cards default...
  • Page 164 Windows with Gateway Recovery S/PDIF jack Center safety with Windows DVD avoiding repetitive strain with Windows System Restore caring for notebook recovery discs general precautions creating guidelines for drivers troubleshooting programs software posture using reducing eye strain...
  • Page 165 Suspend shutting down notebook S-Video (TV) out jack Sleep switch mode wireless network system key system identification label smart card reader system keys locating combinations SO-DIMM locating See memory software recovery discs technical support...
  • Page 166 Web site connection speed weightsaver wired Ethernet Windows wireless Ethernet wireless network Product Key Code turning off Windows System Restore Bluetooth...
  • Page 167 safely...
  • Page 168 Index...
  • Page 170 MAN PHTM/ORION HW REF GDE V R1 4/07...

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