Gateway EC1440u - EC - Celeron 1.3 GHz Reference Manual
Gateway EC1440u - EC - Celeron 1.3 GHz Reference Manual

Gateway EC1440u - EC - Celeron 1.3 GHz Reference Manual

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  • Page 1 NOTEBOOK REFERENCEGUIDE ®...
  • Page 3: Table Of Contents

    Contents Chapter 1: About This Reference... . 1 About this guide ........2 Accessing your online User Guide .
  • Page 4 Contents Using the EZ Pad touchpad ......29 Adjusting brightness ....... 31 Adjusting the volume .
  • Page 5 www.gateway.com Chapter 6: Traveling with Your Notebook . . . 57 Packing your notebook ......58 Traveling by air .
  • Page 6 Contents Diskette drive (external) ......92 Display ........92 DVD drives .
  • Page 7: Chapter 1: About This Reference

    CHAPTER1 About This Reference • About this guide • Accessing your online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information...
  • Page 8: About This Guide

    CHAPTER 1: About This Reference About this guide This guide includes information and maintenance instructions that are specific to your model of Gateway notebook. For all other notebook information, see your online User Guide. Accessing your online User Guide In addition to this guide, your online User Guide has been included on your hard drive.
  • Page 9: Gateway Contact Information

    www.gateway.com Gateway contact information Important The labels shown in this section are for informational purposes only. Label information varies by model, features ordered, and location. Gateway model and serial number The label on the bottom of your notebook contains information that identifies your notebook model and its features.
  • Page 10 CHAPTER 1: About This Reference...
  • Page 11: Chapter 2: Checking Out Your Notebook

    CHAPTER2 Checking Out Your Notebook • Front • Left • Right • Back • Bottom • Keyboard area...
  • Page 12: Front

    CHAPTER 2: Checking Out Your Notebook Front LCD panel release latch Speaker Microphone Headphone Power Battery Speaker jack jack indicator charge indicator Component Icon Description LCD panel release Press to open the LCD panel. latch Speakers Provide audio output when headphones or amplified speakers are not plugged in.
  • Page 13: Left

    www.gateway.com Left Ventilation fan Express Card Memory card USB ports slot reader Component Icon Description Ventilation fan Helps cool internal components. Warning: Do not work with the notebook resting on your lap. If the air vents are blocked, the notebook may become hot enough to harm your skin.
  • Page 14: Right

    CHAPTER 2: Checking Out Your Notebook Right CD or DVD drive Ethernet Modem Monitor port jack jack Component Icon Description CD or DVD drive Insert CDs or DVDs into this drive. For more information, see “Using the CD or DVD drive” on page 36.
  • Page 15: Back

    www.gateway.com Back Power connector Kensington lock slot Component Icon Description Power connector Plug the AC adapter cable into this connector. Kensington™ Secure your notebook to an object by lock slot connecting a Kensington cable lock to this slot.
  • Page 16: Bottom

    CHAPTER 2: Checking Out Your Notebook Bottom Hard drive bay Memory Customer care/ system label Battery latch Battery lock Battery Component Icon Description Battery lock Slide to unlock the battery. For more information, see “Changing the battery” on page Customer Includes the Customer Care contact information.
  • Page 17: Keyboard Area

    www.gateway.com Keyboard area Power button Keyboard Status indicators Touchpad Component Icon Description Keyboard Provides all the features of a full-sized, computer keyboard. For more information, see “Using the keyboard” on page Power button Press to turn the power on or off. You can also configure the power button for Sleep/Resume mode.
  • Page 18 CHAPTER 2: Checking Out Your Notebook...
  • Page 19: Chapter 3: Setting Up And Getting Started

    CHAPTER3 Setting Up and Getting Started • Working safely and comfortably • Connecting the AC adapter • Connecting the dial-up modem • Connecting to a broadband modem or network • Starting your notebook • Turning off your notebook • Restarting (rebooting) your notebook •...
  • Page 20: Working Safely And Comfortably

    CHAPTER 3: Setting Up and Getting Started Working safely and comfortably Before using your notebook, follow these general guidelines for setting up a safe and comfortable work area and avoiding discomfort and strain: • Keep hands and arms parallel to the floor. •...
  • Page 21: Setting Up Your Computer Desk And Chair

    www.gateway.com Setting up your computer desk and chair When you are setting up your computer desk and chair, make sure that the desk is the appropriate height and the chair helps you maintain good posture. • Select a flat surface for your computer desk. •...
  • Page 22: Connecting The Ac Adapter

    CHAPTER 3: Setting Up and Getting Started Connecting the AC adapter You can run your notebook using an AC adapter or your notebook’s battery. The battery was shipped to you partially charged. You should use the AC adapter right away to fully charge the battery.
  • Page 23 www.gateway.com Connect the AC adapter to your notebook’s power connector. Plug the power cord into a wall outlet. The battery charge indicator turns on (see “Front” on page 6 for the location of the battery charge indicator). If the battery charge indicator does not turn on, complete the following steps until it turns on: Unplug the adapter from your notebook, then plug...
  • Page 24: Protecting From Power Source Problems

    CHAPTER 3: Setting Up and Getting Started Protecting from power source problems During a power surge, the voltage level of electricity coming into your notebook can increase to levels far above normal levels and cause data loss or system damage. Protect your notebook and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from reaching your notebook.
  • Page 25: Connecting To A Broadband Modem Or Network

    www.gateway.com Connecting to a broadband modem or network Your notebook has a network jack that you can use to connect to a cable or DSL modem or to a wired Ethernet network. To connect to a cable or DSL modem or to a wired Ethernet network: Insert one end of the network cable into the network jack...
  • Page 26: Starting Your Notebook

    CHAPTER 3: Setting Up and Getting Started Starting your notebook Warning Do not work with the notebook resting on your lap. If the air vents are blocked, the notebook may become hot enough to harm your skin. Caution Provide adequate space around your notebook so air vents are not obstructed.
  • Page 27: Waking Up Your Notebook

    www.gateway.com To open the main menu, click (Start). From that menu, you can run programs and search for files. For more information on using Windows, see “Using Windows” and “Customizing Windows” in your online User Guide. Waking up your notebook When you have not used your notebook for several minutes or if you close the LCD panel without turning off your notebook, it may enter a power-saving mode called Sleep.
  • Page 28: Restarting (Rebooting) Your Notebook

    CHAPTER 3: Setting Up and Getting Started To put your notebook into hibernation: • Click (Start), click the arrow next to the lock icon, then click Hibernate. The notebook saves your session and shuts down to save power. To turn off your notebook: •...
  • Page 29: Using The Status Indicators

    www.gateway.com To restart your notebook: • Click (Start), click the arrow next to the lock icon, then click Restart. The notebook turns off, then turns on again. Important If your notebook does not turn off immediately, complete the following steps until the notebook turns off: 1.
  • Page 30 CHAPTER 3: Setting Up and Getting Started Indicator Icon Description Wireless LED on - Wireless IEEE 802.11 radio is ■ network turned on. (optional) LED off - Wireless IEEE 802.11 radio is ■ turned off. Caps lock LED on - Caps lock is turned on. ■...
  • Page 31: Using The Keyboard

    www.gateway.com Indicator Icon Description Disc drive LED on - Drive is in use. ■ LED off - Drive is not in use. ■ Hard drive LED blinking - Hard drive is being ■ accessed. LED off - Hard drive is not being ■...
  • Page 32: Key Types

    CHAPTER 3: Setting Up and Getting Started Key types The keyboard has several different types of keys. Some keys perform specific actions when pressed alone and other actions when pressed in combination with another key. Key type Icon Description Numeric keypad Use these keys to type numbers when the numeric keypad is turned on.
  • Page 33: System Key Combinations

    www.gateway.com System key combinations When you press the F key and a system key at the same time, your notebook performs the action identified by the text or icon on the key. Press and hold To... , then press this system key... Toggle the status indicators on or off.
  • Page 34 CHAPTER 3: Setting Up and Getting Started Press and hold To... , then press this system key... Skip back one CD track or DVD chapter. Skip ahead one CD track or DVD chapter. Increase the brightness of the display. Decrease the brightness of the display. Mute the sound.
  • Page 35: Using The Ez Pad Touchpad

    www.gateway.com Using the EZ Pad touchpad The EZ Pad™ consists of a touchpad, two buttons, and a scroll zone. Scroll zone Touchpad Left button Right button When you move your finger on the touchpad, the pointer (arrow) on the screen moves in the same direction. You can use the scroll zone to scroll through documents.
  • Page 36 CHAPTER 3: Setting Up and Getting Started For instructions on how to adjust the double-click speed, pointer speed, right-hand or left-hand configuration, and other touchpad settings, see “Changing the mouse, touchpad, or pointing device settings” in your online User Guide. You may have received your notebook with the EZ Pad touchpad set to only accept clicking by using the touchpad buttons.
  • Page 37: Adjusting Brightness

    www.gateway.com To... Do this... Access a Position the shortcut pointer over the menu or find object. Quickly more press and release information the right button about an once. This action object on the is called screen. right-clicking. Move an Position the object on the pointer over the screen.
  • Page 38: Adjusting The Volume

    CHAPTER 3: Setting Up and Getting Started Adjusting the volume You can use the volume control to adjust the overall volume of your notebook. To adjust the overall volume level using hardware controls: • If you are using external speakers, turn the knob on the front of the speakers.
  • Page 39: Turning Your Wireless Radio On Or Off

    www.gateway.com To adjust device volume levels, click Mixer. The Volume Mixer dialog box opens, where you can click and drag sliders for individual devices. Adjust the Windows Sounds slider to change system sounds volume independently of general volume (such as the volume used for music and game sounds).
  • Page 40: Ieee 802.11 Wireless Network Radio

    CHAPTER 3: Setting Up and Getting Started IEEE 802.11 wireless network radio Your notebook may have an IEEE 802.11 radio for communicating with other computers on a wireless Ethernet network. To turn the wireless IEEE 802.11 radio on or off: •...
  • Page 41: Chapter 4: Using Drives And Accessories

    CHAPTER4 Using Drives and Accessories • Using the CD or DVD drive • Using the memory card reader • Adding and removing an Express Card • Installing a printer or other peripheral device • Viewing the display on a projector or monitor •...
  • Page 42: Using The Cd Or Dvd Drive

    CHAPTER 4: Using Drives and Accessories Using the CD or DVD drive You can use your notebook to enjoy a wide variety of multimedia features. Identifying drive types Your Gateway notebook may contain one of the following drive types. Look on the front of the drive for one or more of the following logos: If your drive has this This is your drive...
  • Page 43 www.gateway.com If your drive has this This is your drive Use your drive for... logo... type... Multi-format double Installing programs, layer DVD±RW drive playing audio CDs, playing DVDs, accessing data, ROM/R/RW recording music and data to CD-R or CD-RW discs, and recording video and data to DVD-R, DVD+R, DVD-RW, DVD+RW, or...
  • Page 44: Using A Cd Or Dvd

    CHAPTER 4: Using Drives and Accessories Using a CD or DVD Manual eject hole Eject button Important DVD discs and drives contain regional codes that help control DVD title exports and help reduce illegal disc distribution. To be able to play a DVD, the disc’s regional code and your DVD drive’s regional code must match.
  • Page 45: Memory Card Types

    www.gateway.com Memory card types The memory card reader supports Memory Stick®, Memory Stick Pro®, MultiMediaCard™, Secure Digital™, Mini Secure Digital™, and RS-MultiMediaCard™. Important RS-Multimedia Card and Mini Secure Digital cards require the use of an adapter that is available with the media. Inserting a memory card To insert a memory card: •...
  • Page 46: Adding And Removing An Express Card

    CHAPTER 4: Using Drives and Accessories Adding and removing an Express Card Your notebook has a Express Card slot. This slot accepts one Type 54 Express Card. You do not need to restart your notebook when changing most cards because your notebook supports hot-swapping.
  • Page 47: Installing A Printer Or Other Peripheral Device

    www.gateway.com Installing a printer or other peripheral device Your notebook has Universal Serial Bus (USB) ports. You use these ports to connect peripheral devices such as printers, scanners, and digital cameras to your notebook. Important Before you install a printer, scanner, or other peripheral device, see the device documentation and installation instructions.
  • Page 48: Viewing The Display On A Projector Or Monitor

    CHAPTER 4: Using Drives and Accessories Viewing the display on a projector or monitor You can use your notebook for giving presentations by connecting an external monitor or projector to your monitor (VGA) port. Your notebook supports simultaneous LCD and external display.
  • Page 49 www.gateway.com To adjust the display properties on a projector or external monitor: Click (Start), All Programs, Accessories then click Windows Mobility Center. The Windows Mobility Center window opens. For more information about the Windows Mobility Center, see “Using the Windows Mobility Center” in your online User Guide. Click (Change display settings).
  • Page 50: Using The Projector Or Monitor For A Presentation

    CHAPTER 4: Using Drives and Accessories Using the projector or monitor for a presentation You can configure your notebook so the settings are correct each time you give a presentation. To use a projector or external monitor for a presentation: Click (Start), All Programs, Accessories then click...
  • Page 51: Ordering Accessories

    www.gateway.com Ordering accessories To order accessories, visit the Accessory Store at www.gateway.com. Accessories may not be available in all localities. Automobile/airplane power adapters With an automobile/airplane power adapter, you can save battery power by plugging your notebook into an automobile cigarette lighter or an airplane in-flight power receptacle.
  • Page 52 CHAPTER 4: Using Drives and Accessories USB flash drive Use a USB flash drive for storing files or transferring files to another computer.
  • Page 53: Chapter5 Managing Power

    CHAPTER5 Managing Power • Monitoring the battery charge • Recharging the battery • Changing the battery • Recalibrating the battery • Getting the most from your battery • Changing notebook power settings...
  • Page 54: Monitoring The Battery Charge

    CHAPTER 5: Managing Power Monitoring the battery charge Your new Gateway notebook is designed to provide an exceptional balance of performance and portability. Your notebook uses the latest chipset and mobile processor technologies to manage the processor speed and power consumption for a greater battery life experience.
  • Page 55: Changing The Battery

    www.gateway.com Changing the battery Replacing the battery Warning Danger of explosion if battery is incorrectly replaced. Replace only with a battery specifically manufactured for your Gateway notebook. Discard used batteries according to local hazardous material regulations. The battery used in this device may present a fire or chemical burn hazard if mishandled.
  • Page 56: Recalibrating The Battery

    CHAPTER 5: Managing Power Slide the battery out of the notebook. Slide a battery into the notebook until it snaps into place. Slide the battery lock to the locked position. Turn your notebook over. Open the LCD panel. Recalibrating the battery Important Do not interrupt the battery recalibration process.
  • Page 57: Getting The Most From Your Battery

    www.gateway.com Getting the most from your battery Maximizing battery performance To get maximum performance from your notebook battery, we recommend that you initially condition (fully charge and discharge) your new battery a few times during the first several weeks of use, to let it reach its maximum rated capacity.
  • Page 58: Using Alternate Power Sources

    CHAPTER 5: Managing Power • Use the notebook touchpad instead of an external mouse. • Decrease or mute speaker volume. • Turn off all scheduled tasks. • Turn off auto-save features in Microsoft Office and other applications. • Copy programs from CDs or DVDs to the hard drive so you do not use battery power by running optical drives.
  • Page 59: Using Power Saving Modes

    www.gateway.com • Hibernate - (also called save to disk) writes all current memory (RAM) information to the hard drive, then turns your notebook completely off. The next time you turn on your notebook, it reads the memory information from the hard drive and opens the programs and documents that were open when you activated Hibernate mode.
  • Page 60: Changing Notebook Power Settings

    CHAPTER 5: Managing Power Changing notebook power settings You can change the function of your notebook’s power button, Sleep system key, and power-saving timers by changing power settings on your notebook. You can customize power settings from the Windows Mobility Center by selecting power plans and adjusting advanced power settings.
  • Page 61: Changing Advanced Settings

    www.gateway.com To change the power plan: Click (Start), All Programs, Accessories then click Windows Mobility Center. The Windows Mobility Center window opens. Click (Change power settings). The Select a power plan window opens. Select the power plan you want to use. - OR - Click Change plan settings, modify the power plan you selected, then click Save changes.
  • Page 62 CHAPTER 5: Managing Power Click (Change power settings). The Select a power plan window opens. Click a setting on the left side of the screen that you want to change. The top three settings are not tied to a power plan. The bottom three settings modify the currently selected power plan.
  • Page 63: Chapter 6: Traveling With Your Notebook

    CHAPTER6 Traveling with Your Notebook • Packing your notebook • Traveling by air • Dial-up modem • Radio frequency wireless connections • Files • Security • Power • Additional tips...
  • Page 64: Packing Your Notebook

    CHAPTER 6: Traveling with Your Notebook Packing your notebook • Remove all peripheral devices and cables. Remember to pack those you will need while traveling. • Pack your notebook securely into a briefcase or hand-carried luggage, and keep it separate from toiletries, liquids, and food.
  • Page 65: Radio Frequency Wireless Connections

    www.gateway.com Radio frequency wireless connections Important If your notebook came equipped with an internal embedded wireless device, see “Legal Information” on page 117 for general wireless regulatory guidelines. • Every country has different restrictions on the use of wireless devices. If your notebook is equipped with a wireless device, check with the local radio approval authorities prior to your trip for any restrictions on the use of a wireless device in the destination country.
  • Page 66: Security

    CHAPTER 6: Traveling with Your Notebook Security • Get a locking cable for your notebook so you can attach a cable lock and leave your notebook in your hotel room while you are away. • Always keep your notebook with you while waiting in airports, train stations, or bus terminals.
  • Page 67: Power

    www.gateway.com Highlight Password on boot, then press E NTER Highlight Enabled, then press E NTER Open the Exit menu, highlight Exit Saving Changes, then press E NTER When you start your computer, you are prompted to enter the user password you set in Step •...
  • Page 68 CHAPTER 6: Traveling with Your Notebook • Consult your insurance company and credit card company to learn about emergency travel assistance if your notebook is lost or damaged. • Take your recovery discs in case you need to install an additional driver or software.
  • Page 69: Chapter 7: Maintaining Your Notebook

    CHAPTER7 Maintaining Your Notebook • Caring for your notebook • Cleaning your notebook • Maintaining the battery • Cleaning CDs or DVDs • Recovering your system...
  • Page 70: Caring For Your Notebook

    CHAPTER 7: Maintaining Your Notebook Caring for your notebook To extend the life of your notebook: • Be careful not to bump or drop your notebook, and do not put any objects on top of it. The case, although strong, is not made to support extra weight. •...
  • Page 71: Cleaning Your Notebook

    www.gateway.com Cleaning your notebook Keeping your notebook clean and the vents free from dust helps keep your notebook performing at its best. You may want to gather these items and put together a notebook cleaning kit: • A soft, lint-free cloth •...
  • Page 72: Cleaning The Keyboard

    CHAPTER 7: Maintaining Your Notebook Cleaning the keyboard You should clean the keyboard occasionally by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys. If you spill liquid on the keyboard, turn off your notebook and turn the notebook upside down.
  • Page 73: Storing Batteries

    www.gateway.com Using the right charger is important. By now you probably know that each kind of battery has its own technology, its own rate of charge, and so on. Charging lithium batteries correctly is one way to extend their life and to avoid damage. Clean the gold or silver connector on the battery (the part of the battery that makes contact with the notebook) with alcohol or electronic contact cleaner.
  • Page 74: Cleaning Cds Or Dvds

    CHAPTER 7: Maintaining Your Notebook Cleaning CDs or DVDs Wipe from the center to the edge, not around in a circle, using a product made especially for the purpose. Recovering your system You can solve most computer problems by following the information in “Troubleshooting”...
  • Page 75: Recovering Pre-Installed Software And Drivers

    www.gateway.com If you upgrade or exchange your hard drive or if your hard drive is completely erased or corrupted, your only option for system recovery may be to reinstall Windows from the Windows DVD, then recover your pre-installed software and device drivers using recovery discs that you created.
  • Page 76 CHAPTER 7: Maintaining Your Notebook To create discs for recovering pre-installed software and drivers: Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. The Gateway Recovery Center opens. Click Applications and drivers external media, then click Next. The What would you like to do? dialog box opens.
  • Page 77 www.gateway.com If you have enough blank discs of the specified type, click I have enough discs, then click Next. If you do not have enough discs, choose a different disc type, or click Cancel. The disc recording begins. Label the discs as they are completed.
  • Page 78 CHAPTER 7: Maintaining Your Notebook Recovering pre-installed software and drivers using Gateway Recovery Center To recover specific drivers and software: Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. The Gateway Recovery Center opens. Important If you have recently reinstalled Windows or installed a new hard drive, and your Start menu does not contain Gateway Recovery Center as an option, you must recover your software and drivers using software and driver recovery discs you have created.
  • Page 79 www.gateway.com Click the software or driver you want to recover, then click Next. Recovering pre-installed software and drivers using recovery discs If you created a multiple-disc set of recovery discs, each disc contains a unique set of software and drivers. If a recovery disc does not offer the software or driver you need to recover, try another disc.
  • Page 80 CHAPTER 7: Maintaining Your Notebook To recover pre-installed software, click Application recovery, then click the software you want to recover. - OR - To recover pre-installed device drivers, click Device driver recovery, then click the type of driver you want to recover.
  • Page 81: Using Microsoft System Restore

    www.gateway.com Using Microsoft System Restore Microsoft System Restore periodically takes “snapshots” of your system settings and saves them as restore points. In most cases of hard-to-resolve software problems, you can return to one of these restore points to get your system running again.
  • Page 82 CHAPTER 7: Maintaining Your Notebook On the left side of the window, click Repair Windows using System Restore, then click Next. The Choose a restore point dialog box opens. Click the restore point you want, click Next, then click Finish. A confirmation message box appears. Click Yes.
  • Page 83 www.gateway.com Manually creating a restore point To manually create a restore point: Click (Start), Control Panel, System and Maintenance, then click Backup and Restore Center. The Backup and Restore Center opens. On the left side of the window, click Create a restore point or change settings, then click Next.
  • Page 84: Recovering Your System To Its Factory Condition

    CHAPTER 7: Maintaining Your Notebook Recovering your system to its factory condition If your computer’s problems are not solved by any of the other recovery options, you may need to recover its hard drive to its factory condition. This process is called a factory recovery.
  • Page 85: Recovering Your System Using The Windows Dvd

    www.gateway.com To perform a recovery with data backup (recommended), click Recovery with automatic data backup, then click Next. Important Before your hard drive is recovered, your personal files will be automatically backed up to c:\backup. - OR - To perform a full factory recovery without data backup, click Full factory recovery, then click Next.
  • Page 86 CHAPTER 7: Maintaining Your Notebook When the prompt “Press any key to boot from CD or DVD” appears, press any key on your keyboard. A list of valid boot devices appears. Press the arrow keys to select the drive containing the Windows DVD, then press E and follow the NTER...
  • Page 87: Chapter 8: Upgrading Your Notebook

    CHAPTER8 Upgrading Your Notebook • Preventing static electricity discharge • Adding or replacing memory modules • Replacing the hard drive kit...
  • Page 88: Preventing Static Electricity Discharge

    CHAPTER 8: Upgrading Your Notebook Preventing static electricity discharge Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your notebook, unplug the power cord, modem cable, and network cable, and remove the battery before opening the case. Warning To prevent risk of electric shock, do not insert any object into the vent holes of the notebook.
  • Page 89: Adding Or Replacing Memory Modules

    www.gateway.com Adding or replacing memory modules Important Use only memory modules designed for your Gateway notebook. Tools You need a small Phillips screwdriver to replace memory modules. Your notebook uses memory modules called SO-DIMMs (Small Outline Dual Inline Memory Modules). The modules are available in various capacities and any module can be placed in any slot.
  • Page 90 CHAPTER 8: Upgrading Your Notebook Loosen the memory bay cover screw (this screw cannot be removed). Screw Lift the memory bay cover, then remove it. Be careful not to break off the tabs located on the end of the cover opposite of the screw.
  • Page 91 www.gateway.com If you are removing a module, gently press outward on the clip at each end of the memory module until the module tilts upward. Clip Clip Pull the memory module out of the slot. Hold the new or replacement module at a 30-degree angle and press it into the empty memory slot.
  • Page 92: Replacing The Hard Drive Kit

    CHAPTER 8: Upgrading Your Notebook Replacing the hard drive kit Tools You need a small Phillips screwdriver to replace the hard drive kit. If you would like more hard drive capacity, you can replace your original drive with a higher-capacity drive. Hard drive bay To replace the hard drive kit: Create a Drivers and Applications Recovery disc using...
  • Page 93 www.gateway.com Remove the two hard drive screws, then slide the old hard drive out of the notebook. Screw Screw If the replacement drive already has the hard drive bracket attached, go to Step -OR- If you need to transfer the hard drive bracket from the old hard drive to the new hard drive, go to Step Remove the four screws that secure the hard drive to...
  • Page 94 CHAPTER 8: Upgrading Your Notebook Remove the bracket from the old drive. Place the new drive, label side up, onto the bracket so the screw holes line up. Replace the screws that secure the bracket to the drive. Slide the new hard drive kit into your notebook, then replace the screws that secure the hard drive kit to the notebook.
  • Page 95: Chapter9 Troubleshooting

    CHAPTER9 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Telephone support...
  • Page 96: Safety Guidelines

    CHAPTER 9: Troubleshooting Safety guidelines Warning Do not try to troubleshoot your problem if power cords or plugs are damaged, if your notebook was dropped, or if the case was damaged. Instead, unplug your notebook and contact a qualified computer technician. For more information about preventing damage from static electricity, “Preventing static electricity discharge”...
  • Page 97: Troubleshooting

    www.gateway.com • If the notebook will not turn on, try turning it on with the notebook plugged in and the battery removed, then try turning the notebook on with the notebook unplugged and the battery installed. • If a peripheral device (such as a keyboard or mouse) does not work, make sure that all connections are secure.
  • Page 98: Diskette Drive (External)

    CHAPTER 9: Troubleshooting Diskette drive (external) The diskette drive is not recognized • Shut down and restart your notebook. You see an “Access Denied” or “Write protect” error message • Move the write-protection tab in the upper-right corner of the diskette down (unprotected). •...
  • Page 99 www.gateway.com The screen resolution is not correct • Change the screen resolution from the Display Settings dialog box. For instructions on changing the screen resolution, see “Changing the color depth and screen resolution” in your online User Guide. The text on the display is dim or difficult to read •...
  • Page 100: Dvd Drives

    CHAPTER 9: Troubleshooting DVD drives Your notebook does not recognize a disc • The disc may not be seated correctly in the tray. When you place a disc on the tray, make sure that you press the disc firmly onto the spindle so the retainers hold the disc in place.
  • Page 101: Ethernet

    www.gateway.com A DVD movie will not play • Make sure that the label or side you want to play is facing up, then try again. • Make sure that you have a DVD drive. For more information, see “Identifying drive types” on page •...
  • Page 102: File Management

    CHAPTER 9: Troubleshooting File management A file was accidentally deleted • Recover the file from the Recycle Bin by following the instructions in “Deleting files and folders” in your online User Guide. Caution If a file was deleted while holding down the S key or if the HIFT Recycle Bin has been emptied, the file cannot be restored.
  • Page 103: Internet

    www.gateway.com The hard drive cannot be accessed, or you see a “General failure reading drive C” error message • If a diskette is in the diskette drive, eject it and restart your notebook. • Make sure that the hard drive is installed correctly. Remove it, firmly reinsert it, then restart your notebook.
  • Page 104: Keyboard

    CHAPTER 9: Troubleshooting Double-check the URL or try a different URL. If the error message still appears, disconnect from the ISP connection and close your browser, then reconnect and open the browser. If you still get the error, your ISP may be having technical difficulties.
  • Page 105: Media Center

    www.gateway.com • Remove all extension cables and switchboxes. • Clean the keyboard by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys. • Try a keyboard that you know works to make sure that the keyboard port works.
  • Page 106 CHAPTER 9: Troubleshooting Important Cable connections must be made correctly for optimal video quality. A poor cable connection can lower video quality. • Screen resolution—By default, the notebook uses a screen resolution optimized for the LCD screen. Many TVs cannot display this high of a resolution and may shift, scramble, or scroll the picture.
  • Page 107 www.gateway.com Progressive scan video displays a video frame with one pass of sequential scan lines. A progressive scan TV displays the entire picture, drawn sequentially from top to bottom, without the odd/even interlacing. This results in a fuller, sharper picture and better display quality for viewing and using the Media Center computer functions.
  • Page 108: Memory

    CHAPTER 9: Troubleshooting Memory You see a “Memory error” message • Make sure that the memory module is inserted correctly in the memory bay slot. For more information about installing memory, see “Adding or replacing memory modules” on page • Use the Memory Diagnostics Tool to help determine if a memory module is failing.
  • Page 109: Modem (Dial-Up)

    www.gateway.com Modem (dial-up) Your modem does not dial or does not connect • Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. For the location of your modem jack, see “Right” on page •...
  • Page 110 CHAPTER 9: Troubleshooting • Disconnect any answering machine, fax machine, or printer that is on the same line as the modem. Do not connect these devices to the same telephone line as the modem. • Make sure that you are not using a digital, rollover, or PBX line.
  • Page 111 www.gateway.com Your fax communications program only sends and receives faxes at 14,400 bps when you have a 56K modem Current fax technology only supports a maximum send and receive rate of 14,400 bps. The modem is not recognized by your notebook •...
  • Page 112: Mouse

    CHAPTER 9: Troubleshooting The modem is noisy when it dials and connects When your modem tries to connect to another modem, it begins handshaking. Handshaking is a digital “getting acquainted” conversation between the two modems that establishes connection speeds and communication protocols. You may hear unusual handshaking sounds when the modems first connect.
  • Page 113: Networks (Wired)

    www.gateway.com Networks (wired) Help For more information about network troubleshooting, click Start, then click Help and Support. Type the keyword network troubleshooting in the Search Help box, then press E NTER You cannot see the other computers on your wired Ethernet network •...
  • Page 114: Networks (Wireless)

    CHAPTER 9: Troubleshooting Internet Explorer is unable to access the Internet • Reset the power on your cable or DSL modem and your access point. This reestablishes communication between your Internet Service Provider and your modem and between your modem and your access point.
  • Page 115 www.gateway.com Your connection on the network seems intermittent or your wireless network is running slower than you expect • The speed of a wireless network is related to signal strength. Signal strength is affected by the distance between your wireless network devices, by radio interference, and by interference from natural obstructions such as walls, ceilings, floors, and doors.
  • Page 116: Passwords

    CHAPTER 9: Troubleshooting Your wireless network is listed as a preferred network, but it has an “x” on it • An x means your preferred network is not currently available or you are not currently in range to connect. Internet Explorer is unable to access the Internet •...
  • Page 117: Pointing Device

    www.gateway.com You forgot your startup password The password feature (which is set in the BIOS Setup utility) is very secure, with no easy way to recover a forgotten password. You must return your notebook for repair. Call Gateway Customer Care for instructions. Pointing device “Touchpad or pointing device”...
  • Page 118: Printer

    CHAPTER 9: Troubleshooting Printer Help For more information about printer troubleshooting, click Start, then click Help and Support. Type the keyword printer troubleshooting in the Search Help box, then press E NTER The printer will not turn on • Make sure that the printer is online. Many printers have an online/offline button that you may need to press.
  • Page 119: Sound

    www.gateway.com Click Hardware and Sound. Click Printers. If the printer status is Offline, right-click the name of the printer you want to use, then click Use Printer Online to set the printer to work online. • Wait until files have been printed before sending additional files to the printer.
  • Page 120: Touchpad Or Pointing Device

    CHAPTER 9: Troubleshooting Touchpad or pointing device Touchpad or pointing device is not working • Make sure the touchpad or pointing device is turned on. For more information, see “Changing mouse, touchpad, or pointing device settings” in your online User Guide. The notebook is not responding when you click or tap on the touchpad or pointing device •...
  • Page 121 www.gateway.com • Make sure that your notebook is connected correctly to a grounded AC outlet that is supplying power. If you use a surge protector, make sure that it is turned on. • If a peripheral device, such as a keyboard or mouse, does not appear to work, make sure that all cables are plugged in securely.
  • Page 122 CHAPTER 9: Troubleshooting...
  • Page 123: Appendix A: Legal Information

    APPENDIXA Legal Information • Important safety information • Regulatory compliance statements • Environmental information • Notices...
  • Page 124: Important Safety Information

    APPENDIX A: Legal Information Important safety information Warning Always follow these instructions to help guard against personal injury and damage to your Gateway system. Warning Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen-laden environments, or industrial facilities.
  • Page 125: Replacement Parts And Accessories

    www.gateway.com • When the notebook is turned off, a small amount of electrical current still flows through the notebook. To avoid electrical shock, always unplug all power cables and modem cables from the wall outlets before cleaning the notebook. • Unplug the notebook from the wall outlet and refer servicing to qualified personnel if: •...
  • Page 126: United States Of America

    APPENDIX A: Legal Information Additional limitations, cautions, and concerns for specific countries are listed in the specific country sections (or country group sections). The wireless devices in your system are only qualified for use in the countries identified by the Radio Approval Marks on the system rating label.
  • Page 127 www.gateway.com The FCC has set a general guideline of 8 inches (20 cm) separation between the device and the body, for use of a wireless device near the body (this does not include extremities). This device should be used more than 8 inches (20 cm) from the body when wireless devices are on. The power output of the wireless device (or devices), which may be embedded in your notebook, is well below the RF exposure limits as set by the FCC.
  • Page 128 APPENDIX A: Legal Information California Proposition 65 Warning Warning This product contains chemicals, including lead, known to the State of California to cause cancer, birth defects or reproductive harm. Mercury Warning Warning The lamp in this display contains mercury. Do not put in trash. Recycle or dispose as hazardous waste Telecommunications per Part 68 of the Code of Federal Regulations (CFR 47) (applicable to products...
  • Page 129 www.gateway.com Canada Industry Canada (IC) Intentional emitter per RSS 210 Caution To prevent radio interference to licensed service or co-channel Mobile Satellite systems, this device is intended to be operated indoors and away from windows to provide maximum shielding. Equipment (or its transmit antenna) that is installed outdoors is subject to licensing.
  • Page 130: Japanese Modem Notice

    APPENDIX A: Legal Information Telecommunications per Industry Canada CS-03 (for products fitted with an IC-compliant modem) The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operation, and safety requirements. The Department does not guarantee the equipment will operate to the users’ satisfaction.
  • Page 131: Laser Safety Statement

    www.gateway.com Laser safety statement Warning Use of controls or adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure. To prevent exposure to laser beams, do not try to open the enclosure of a CD or DVD drive.
  • Page 132 APPENDIX A: Legal Information Notices Copyright © 2007 Gateway, Inc. All Rights Reserved 7565 Irvine Center Drive Irvine, CA 92618 USA All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway.
  • Page 133: Index

    Index installing latch AC adapter locating connecting managing power connector monitoring charge international adapters purchasing accessories recalibrating purchasing recharging safety precautions release latch acoustic handset coupler replacing airplane power adapters bays application key battery hard drive arrow keys memory audio brightness adjusting volume adjusting...
  • Page 134 Index CD drive microphone See DVD drive modem (dial-up) monitor (VGA) cellular phone mouse memory cards network Certificate of Authenticity power cleaning printer audio CD projector case scanner speaker keyboard LCD panel copyright notice notebook exterior screen clicking default printer closing unresponsive program dialing codes dial-up modem...
  • Page 135 www.gateway.com replacing hard drive transferring status indicators troubleshooting troubleshooting Fn key types folders DSL modem opening troubleshooting function keys cleaning inserting Gateway troubleshooting model number DVD drive serial number drive status indicator Support identifying locating troubleshooting hard drive using DVD/CD-RW drive indicator See DVD drive installing...
  • Page 136 Index printer laser printer scanner latch Internet battery troubleshooting LCD panel release LCD panel cleaning release latch jacks switching display See connections troubleshooting LCD/CRT system key line protector Kensington cable lock line tester lock slot lock key combinations cable keyboard Kensington cable buttons cleaning...
  • Page 137 www.gateway.com jack (dial-up) programs troubleshooting shortcut menu monitor adding external color quality password port startup screen resolution supervisor using user mouse PCMCIA card connecting See Express Card troubleshooting USB port memory cards moving peripheral devices pointer Plug and Play devices screen objects USB support for MP3 player...
  • Page 138 Index airplane guidelines for automobile troubleshooting posture printer reducing eye strain default setting up computer inkjet static electricity installing laser scanner troubleshooting installing USB port USB port programs screen closing unresponsive resolution opening troubleshooting projector screen objects adding getting information color quality moving port...
  • Page 139 www.gateway.com SpeedStep technology moving screen objects opening files, folders, and starting programs notebook opening shortcut menu programs right-clicking startup password scroll zone static electricity selecting screen objects status indicators travel tips battery charge troubleshooting Caps Lock audio CD drive diskette drive disc drive display drive activity...
  • Page 140 Index upgrading USB port user password VGA port video monitor port projector port troubleshooting VGA port video camera connecting volume adjusting adjusting modem controls muting system keys troubleshooting waking up notebook Windows Product Key Code wired Ethernet troubleshooting wireless Ethernet using while traveling wireless network button...
  • Page 142 MAN APACHE REF GDE V R1 4/07...

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