Grandstream Networks GXW400X User Manual
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Grandstream Networks GXW400X User Manual

Analog ip gateway gxw400x 4 or 8 fxs ports
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Download this manual See also: Configuration Manual, User Manual
Grandstream Networks,
Inc.
Analog IP Gateway GXW400X
4 or 8 FXS Ports
User Manual
GXW400X USER MANUAL

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Summary of Contents for Grandstream Networks GXW400X

  • Page 1 Grandstream Networks, Inc. Analog IP Gateway GXW400X 4 or 8 FXS Ports User Manual GXW400X USER MANUAL...
  • Page 2 This page is intentionally left bank...

  • Page 3: Table Of Contents

    CHANGES FROM 1.0.6.8 USER MANUAL ..................6 WELCOME ....................7 GATEWAY GXW400X OVERVIEW ....................... 7 SAFETY COMPLIANCE ........................7 WARRANTY ............................7 CONNECT YOUR GXW400X GATEWAY ........... 9 EQUIPMENT PACKAGING ........................9 CONNECT THE GXW400X ........................9 GXW400X FEATURES ................13 SOFTWARE FEATURES OVERVIEW ....................13 HARDWARE SPECIFICATION ......................
  • Page 4 SUPPORT RADIUS PROTOCOL ......................24 CALL FEATURES ..................25 CONFIGURATION GUIDE ................ 27 CONFIGURING GXW400X VIA VOICE PROMPT ................27 CONFIGURING GXW400X WITH WEB BROWSER ................27 ACCESS THE WEB CONFIGURATION MENU ................28 IMPORTANT SETTINGS ........................29 NAT SETTINGS ..........................29 DTMF METHODS .........................
  • Page 5 TABLE 2: DEFINITIONS OF THE GXW DISPLAY PANEL ................ 11 TABLE 3: GXW400X SOFTWARE FEATURES ..................13 TABLE 4: HARDWARE SPECIFICATION OF GXW400X SERIES GATEWAYS ........15 TABLE 5: DEFINITIONS OF THE GXW VOICE PROMPTS ..............17 TABLE 6: CALL FEATURES TABLE (STAR CODE) .................. 25 TABLE 7: BASIC SETTINGS ........................

  • Page 6: Gnu Gpl Information

    GNU GPL INFORMATION GXW400X firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license.

  • Page 7: Change Log

    CHANGE Log This section documents significant changes from previous versions of GXW400X user manuals. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. CHANGES FROM 1.0.13.3 USER MANUAL ...

  • Page 8: Changes From 1.0.10.9 User Manual

    Added a configuration parameter to set the [ Offhook Auto-Dial Delay  Changed the SSL Web UI description to [ ] and [ SIP TLS Certificate SIP TLS Private Key SIP TLS Private Key Password FIRMWARE VERSION 1.0.14.1 GXW400X USER MANUAL Page 6 of 60...

  • Page 9: Welcome

    VoIP solution for the small – medium business or enterprise. GATEWAY GXW400X OVERVIEW The new GXW400X series has a compact and quiet design (no fans) and offers superb audio quality, rich feature functionality, strong security protection, and good manageability. It is auto-configurable, remotely manageable and scalable.
  • Page 10 Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without the express written permission of Grandstream Networks, Inc. is not permitted. FIRMWARE VERSION 1.0.14.1 GXW400X USER MANUAL...

  • Page 11: Connect Your Gxw400X Gateway

    1. Connect standard touch-tone analog phones to the FXS ports. 2. Insert an RJ45 Ethernet cable into the WAN port of GXW400X and connect the other end to an uplink port (a router or a modem, etc.) Note: If the gateway is used in router mode, connect a PC to the LAN port of GXW400X for initial configuration.

  • Page 12: Figure 1: Diagram Of Gxw4004-8 Back Panel

    PSTN line connected to this port. FXS1 – FXS8 FXS port to be connected to analog phones / fax machines. Note: Once the GXW400X is turned on and configured, the front display panel indicates the status of the unit. FIRMWARE VERSION 1.0.14.1...

  • Page 13: Figure 2: Diagram Of Gxw4004-8 Display Panel

    LED POWER, READY and WAN lights are ON when device is up and running and successfully registered to the SIP Server.  Slow blinking of READY LED indicates that device has not registered with any SIP Service provider. FIRMWARE VERSION 1.0.14.1 GXW400X USER MANUAL Page 11 of 60...
  • Page 14 This page is intentionally left bank FIRMWARE VERSION 1.0.14.1 GXW400X USER MANUAL Page 12 of 60...

  • Page 15: Gxw400X Features

    G.168 Echo Cancellation  Voice Activation Detection (VAD), Comfort Noise Generation (CNG), and Packet Loss Concealment (PLC)  Supports PSTN/PBX analog telephone sets or analog trunks TABLE 3: GXW400X SOFTWARE FEATURES GXW4004 GXW4008 Telephone Interfaces 4 FXS ports 8 FXS ports...
  • Page 16 Syslog support, HTTP and Telnet access Syslog support, HTTP and Telnet access Dial Plan UPnP Support Caller ID Bellcore Type 1 & 2, ETSI, BT, NTT, Bellcore Type 1 & 2, ETSI, BT, NTT, and FIRMWARE VERSION 1.0.14.1 GXW400X USER MANUAL Page 14 of 60...

  • Page 17: Hardware Specification

    EN55022/EN55024 and FCC part15 Class B Class B HARDWARE SPECIFICATION The hardware specifications of the GXW FXS series are detailed in Table 4. TABLE 4: HARDWARE SPECIFICATION OF GXW400X SERIES GATEWAYS GXW4004 GXW4008 4 FXS Ports 8 FXS Ports Ports...
  • Page 18 This page is intentionally left bank FIRMWARE VERSION 1.0.14.1 GXW400X USER MANUAL Page 16 of 60...

  • Page 19: Basic Operations

    BASIC OPERATIONS UNDERSTANDING GXW VOICE PROMPTS GXW400X has a built-in voice prompt menu for simple device configuration. To enter the voice prompt menu, press *** on the standard analog phone connected to any FXS port. TABLE 5: DEFINITIONS OF THE GXW VOICE PROMPTS...
  • Page 20 For IP address, add 0 before the digits if the digits are less than 3 (i.e. - 192.168.0.26 should be key in like 192168000026. No decimal is needed). 5. Key entry cannot be deleted but the phone may prompt error once it is detected FIRMWARE VERSION 1.0.14.1 GXW400X USER MANUAL Page 18 of 60...

  • Page 21: Placing A Phone Call

    1. Both GXW400X and other VoIP Device, have public IP addresses, or 2. Both GXW400X and other VoIP Device are on the same LAN using private IP addresses, or 3. Both GXW400X and other VoIP Device can be connected through a router using public or private IP addresses (with necessary port forwarding or DMZ).

  • Page 22: Call Hold

    4. Caller A dials *87 then dials caller C’s number, and then # (or wait for 4 seconds). 5. Caller A will hear the dial tone. Then, A can hang up. FIRMWARE VERSION 1.0.14.1 GXW400X USER MANUAL Page 20 of 60...

  • Page 23: Attended Transfer

    4. If Caller C does not answer the call, Caller A can press “flash” to resume call with Caller B. NOTE: When Attended Transfer fails and A hangs up, the GXW400X will ring back user A to remind A that B is still on the call. A can pick up the phone to resume conversation with B.
  • Page 24 Hunting Group 7 contains ports 7, 8. Please be aware, the choice of 1 for ports 2 and 3, the choice of 4 for ports 5 and 6, the choice 7 for port FIRMWARE VERSION 1.0.14.1 GXW400X USER MANUAL Page 22 of 60...

  • Page 25: Inter-Port Calling

    3 by dialing *** and 73. Digit 7 indicated using inter-port calling feature, digit 3 indicates the port number which should be reached. At the same manner the user connected to port 4 can reach the user connected to port 8 by dialing *** and 78. FIRMWARE VERSION 1.0.14.1 GXW400X USER MANUAL Page 23 of 60...

  • Page 26: Pstn Pass Through/Life Line

    PSTN PASS THROUGH/LIFE LINE The RJ-11 line jack on the GXW400X side connected to a legacy PSTN line, functions as a pass through jack when the GXW400X loses power or becomes unregistered. In this case, analog phone connected to FXS port 1 will be directly connected to RJ-11 jack marked as LINE. The pass through/life line mode enables the user to use the analog phone for PSTN calls directly without using an access code.

  • Page 27: Call Features

    CALL FEATURES GXW400X supports the traditional telephony features available in a PBX as well as additional advanced telephony features. TABLE 6: CALL FEATURES TABLE (STAR CODE) Call Features Forcing a Codec (per call) *027110 (PCMU), *027111 (PCMA), *02723 (G723), *02729...
  • Page 28 If user hears call waiting beep, flash/hook will switch to the new incoming call. Also used to switch to a new channel for a new call. Pressing pound sign will serve as Re-Dial key. FIRMWARE VERSION 1.0.14.1 GXW400X USER MANUAL Page 26 of 60...

  • Page 29: Configuration Guide

    Select voice menu option 01 to enable GXW400X to use DHCP. STATIC IP M Select voice menu option 01 to enable GXW400X to use STATIC IP mode, then use option 02, 03, 04, 05 to set up IP address, Subnet Mask, Gateway and DNS server respectively.

  • Page 30: Access The Web Configuration Menu

    ACCESS THE WEB CONFIGURATION MENU The GXW400X HTML configuration menu can be accessed via LAN or WAN port: From the LAN port (For GXW4004/8 only):: 1. Directly connect a computer to the LAN port. 2. In Windows, open a ‘Command Prompt’ window 3.

  • Page 31: Important Settings

    You can enable set priority of DTMF methods according to your preference, from Priority 1 to 3. This setting should be based on your server DTMF setting. PREFERRED VOCODER (CODEC) The GXW400X supports a broad range of voice codecs. Under Profile web pages, choose your preferred order of different codecs: ...

  • Page 32: Table 7: Basic Settings

    IP Address There are two modes to operate the GXW400X : DHCP mode: The GXW400X acquires its IP address from the first DHCP server it discovers from the LAN It is on. PPPoE: Set the PPPoE account settings. The GXW400X will establish a PPPoE session if any of the PPPoE fields is set.
  • Page 33 NAT TCP timeout NAT TCP timeout in seconds NAT UDP timeout NAT UDP timeout in seconds. Uplink Bandwidth ISP specified WAN uplink bandwidth Downlink Bandwidth ISP specified WAN downlink bandwidth FIRMWARE VERSION 1.0.14.1 GXW400X USER MANUAL Page 31 of 60...
  • Page 34 Enable UPnP support If set to “Yes”, the GXW400X would act as an UPnP gateway for your UPnP enable applications. UPnP - Universal Plug n Play Reply to ICMP on WAN port If set to “Yes”, the GXW400X will respond to the PING. Default is No.

  • Page 35: Table 8: Status Page

    Shows system uptime since the last reboot. PPPoE Link Up Shows whether the PPPoE connection is running if connected to DSL modem. Shows type of NAT the GXW400X is connected to via its WAN port. It is based on STUN protocol. Port Status Displays relevant information regarding the individual FXS ports.
  • Page 36 FIRMWARE VERSION 1.0.14.1 GXW400X USER MANUAL Page 34 of 60...

  • Page 37: Table 9: Advanced Settings

    Via HTTP or HTTPS Server The URL for the HTTP server used for firmware upgrade and configuration via HTTP. Note: If Auto Upgrade is set to No, GXW400X will only do HTTP download once at boot up. FIRMWARE VERSION 1.0.14.1...
  • Page 38 Choose “Yes” to enable automatic upgrade and provisioning. When set to No, GXW400X will only do upgrade once at boot up. When “Check every day” or “Check every week” is checked, user can specify “Hour of the day (0-23)” or “Day of the week (0-6)”. Default time is Monday 1AM.
  • Page 39 For firmware encryption. It should be 32-digit in Hexadecimal Representation. End user should keep it blank. SIP TLS Certificate The GXW400X series supports SIP over TLS. It has built-in private key and SSL certificate. The user specified SSL certificate used for SIP over TLS is in X.509 format.
  • Page 40 This feature allows users to place an outbound PSTN call in case there is a loss of an active registration (SIP server unreachable) of all FXS profiles. If set to “YES”, when GXW400X recognizes a loss of registration, all outgoing calls will be routed to an FXO gateway.
  • Page 41 The IP address or URL of System log server. The server collects system log information from the device. Syslog Level Select the GXW400X to report the log level. Default is NONE. The level is one of DEBUG, INFO, WARNING or ERROR. Syslog messages are sent based on the following events:...

  • Page 42: Table 10: Fxs Ports Settings

    SIP service subscriber’s Authenticate ID used for authentication. Can be identical to or different from SIP User ID. Password SIP service subscriber’s account password for GXW400X to register to (SIP) servers of ITSP. Name Any name to identify this specific user.
  • Page 43 This feature allows you to automatically dial the number specified in this field as soon as the port is offhooked, i.e. when the receiver on the phone connected to Port# is picked up. FIRMWARE VERSION 1.0.14.1 GXW400X USER MANUAL Page 41 of 60...

  • Page 44: Table 11: Profile Settings

    IP address and port in all of its SIP and SDP messages. If the NAT Traversal field is set to “Yes” with no specified STUN server, the GXW400X will periodically (every 20 seconds) send a blank UDP packet (with no payload data) to the SIP server to keep the “hole”...

  • Page 45: Firmware Version 1.0.14.1

    Registration is set to No Register Expiration Allows the user to specify the time frequency (in minutes) for the GXW400X to refresh its registration with the specified registrar. The default interval is 60 minutes (or 1 hour). The maximum interval is 65535 minutes (about 45 days).

  • Page 46: Firmware Version 1.0.14.1

    Profile 1 is 5060 and 6060 for Profile 2. Local RTP Port Defines the local RTP port pair the GXW400X will listen and transmit. It is the base RTP port for channel 0. When configured, channel 0 will use this port _value for; channel 1 will use port_value+2 for RTP.

  • Page 47: Firmware Version 1.0.14.1

    Sets the payload type for DTMF using RFC2833. Preferred DTMF The GXW400X supports up to 3 different DTMF methods including in-audio, via RTP method (in listed (RFC2833) and via Sip Info. The user can configure DTMF method in a priority list.

  • Page 48: Firmware Version 1.0.14.1

    Visual message indicator is a special on-hook caller ID type message that enables and disables the message waiting light on certain phones. GXW400X has this feature enabled by default. However, certain phones (rare) that do not support it may mistakenly treat this CID signal as an incoming call.

  • Page 49: Firmware Version 1.0.14.1

    Allows users to configure the “#” key as the “Send” (or “Dial”) key. If set to “Yes”, “#” will send the number. In this case, this key is essentially equivalent to the “Dial” key. If set to “No”, this “#” key can be included as part of number. FIRMWARE VERSION 1.0.14.1 GXW400X USER MANUAL Page 47 of 60...

  • Page 50: Firmware Version 1.0.14.1

    Note: In some cases user wishes to dial strings such as *123 to activate voice mail or other application provided by service provider. In this case * should be predefined inside { [x*]+ }. dial plan feature and the Dial Plan will be: FIRMWARE VERSION 1.0.14.1 GXW400X USER MANUAL Page 48 of 60...

  • Page 51: Firmware Version 1.0.14.1

    INVITE method to refresh the session timer. Send Re-INVITE After Default is No, If set to “Yes”, device will send an INVITE with audio vocoders upon completition of Fax to continue session in audio only. FIRMWARE VERSION 1.0.14.1 GXW400X USER MANUAL Page 49 of 60...

  • Page 52: Firmware Version 1.0.14.1

    INVITE. Preferred Vocoder The GXW400X supports up to 5 different Vocoder types including G.711 A-/U-law, G.726 (Supports bit rates 16, 24, 32 and 40), G.723.1, G.729A/B/E and iLBC. The user can configure Vocoders in a preference list that will be included with the same preference order in SDP message.

  • Page 53: Firmware Version 1.0.14.1

    Default is No. If set to “Yes”, polarity will be reversed upon call establishment and termination. Loop Current Set to Yes if the traditional PBX you are using with GXW400X uses this method for Disconnect signaling call termination. Default is No.

  • Page 54: Saving The Configuration Changes

    CONFIGURATION THROUGH A CENTRAL SERVER Grandstream GXW400X can be automatically configured from a central provisioning system. When GXW400X boots up, it will send TFTP or HTTP/HTTPS requests to download configuration files, “cfg000b82xxxxxx” and “cfg00082xxxxxx.xml”, where “000b82xxxxxx” is the LAN MAC address of the GXW400X.

  • Page 55: Firmware Version 1.0.14.1

    Grandstream also provides configuration tools (Windows and Linux/Unix version) to facilitate the task of generating device configuration files. The Grandstream configuration tools are free to end users. The configuration tools configuration templates available download from http://www.grandstream.com/support/tools FIRMWARE VERSION 1.0.14.1 GXW400X USER MANUAL Page 53 of 60...

  • Page 56: Firmware Version 1.0.14.1

    This page is intentionally left bank FIRMWARE VERSION 1.0.14.1 GXW400X USER MANUAL Page 54 of 60...

  • Page 57: Software Upgrade

    GXW will attempt to retrieve the new image files by downloading them into the GXW400x ’s SRAM. During this stage, the GXW’s LEDs will blink until the checking/downloading process is completed. Upon verification of checksum, the new code image will then be saved into the Flash.

  • Page 58: Instructions For Local Firmware Upgrade

    1. Unzip the file and put all of them under the root directory of the TFTP server. 2. Put the PC running the TFTP server and the GXW400X device in the same LAN segment. 3. TFTP server's security settings should be changed from "Receive Only" to "Transmit Only" for the firmware upgrade.

  • Page 59: Firmware And Configuration File Prefix And Postfix

    File download in minutes to reduce the Firmware or Provisioning Server load at any given time. Automatic Upgrade: 10080 Yes, every minutes (60-5256000). Yes, daily at hour (0-23). Yes, weekly on day (0-6). FIRMWARE VERSION 1.0.14.1 GXW400X USER MANUAL Page 57 of 60...

  • Page 60: Firmware Version 1.0.14.1

    This page is intentionally left bank FIRMWARE VERSION 1.0.14.1 GXW400X USER MANUAL Page 58 of 60...

  • Page 61: Restore Factory Default Setting

    1. Locate the MAC address of the device. It is the 12 digit HEX number on the bottom of the unit. 2. Key in the MAC address. Use the following mapping: 0-9: 0-9 FIRMWARE VERSION 1.0.14.1 GXW400X USER MANUAL Page 59 of 60...

  • Page 62: Firmware Version 1.0.14.1 Gxw400X User Manual

    1. Factory Reset will be disabled if the “Lock keypad update” is set to “Yes”. 2. Please be aware by default the GXW400X WAN side HTTP access is disabled. After a factory reset, the device’s web configuration page can be accessed only from its LAN port.

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