Grandstream Networks GXW400X User Manual
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Grandstream Networks GXW400X User Manual

Analog ip gateway 4 or 8 fxs ports
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Grandstream Networks, Inc.
Analog IP Gateway GXW400X
4 or 8 FXS Ports
User Manual

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Summary of Contents for Grandstream Networks GXW400X

  • Page 1 Grandstream Networks, Inc. Analog IP Gateway GXW400X 4 or 8 FXS Ports User Manual...

  • Page 2: Safety Compliance

    The GXW400X adaptor complies with FCC/CE and various safety standards. The GXW400X power adaptor is compliant with UL standard. Only use the universal power adapter provided with the GXW400X package. The manufacturer’s warranty does not cover damages to the device caused by unsupported power adaptors.

  • Page 3: Table Of Contents

    Changes from 1.0.6.8 User Manual ....................... 6 GUI INTERFACE EXAMPLES ..................7 WELCOME ........................8 Gateway GXW400X Overview ....................... 8 CONNECT YOUR GXW400X GATEWAY ............... 9 Equipment Packaging ..........................9 Connect the GXW400X.......................... 9 GXW400X FEATURES ....................13 Software Features Overview ....................... 13 Hardware Specification ........................
  • Page 4 CONFIGURATION GUIDE .................... 27 Configuring GXW400X Via Voice Prompt .................... 27 Configuring GXW400X with WEB BROWSER ..................28 Access the Web Configuration Menu ................... 28 Important Settings ..........................29 NAT Settings ..........................29 DTMF Methods ..........................30 Preferred VOCODER (Codec) ...................... 30 Saving the Configuration Changes ......................
  • Page 5 Table 1: Definitions of the GXW Connectors ....................10 Table 2: Definitions of the GXW display panel .................... 10 Table 3: Advanced definition of GXW400X LEDs patterns ................. 11 Table 4: GXW400X software features ......................13 Table 5: Hardware specification of GXW400X series gateways ..............13 Table 6: Definitions of the GXW voice prompts...................

  • Page 6: Change Log

    CHANGE LOG This section documents significant changes from previous versions of GXW400X user manuals. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. Changes from 1.0.15.5 User Manual ...

  • Page 7: Changes From 1.0.12.1 User Manual

    Added a configuration parameter to set the [ Offhook Auto-Dial Delay  Changed the SSL Web UI description to [ ] and [ SIP TLS Certificate SIP TLS Private Key SIP TLS Private Key Password GXW400X User Manual P a g e...

  • Page 8: Gui Interface Examples

    2. Screenshot of Basic Settings Configuration Page 3. Screenshot of FXS Ports Configuration Login Page 4. Screenshot of Profile 1 Configuration Page 5. Screenshot of Profile 2 Configuration Page 6. Screenshot of Status Page GXW400X User Manual P a g e...

  • Page 9: Welcome

    VoIP solution for the small – medium business or enterprise. Gateway GXW400X Overview The new GXW400X series has a compact and quiet design (no fans) and offers superb audio quality, rich feature functionality, strong security protection, and good manageability. It is auto-configurable, remotely manageable and scalable.

  • Page 10: Connect Your Gxw400X Gateway

    1. Connect standard touch-tone analog phones to the FXS ports. 2. Insert an RJ45 Ethernet cable into the WAN port of GXW400X and connect the other end to an uplink port (a router or a modem, etc.) Note: If the gateway is used in router mode, connect a PC to the LAN port of GXW400X for initial configuration.

  • Page 11: Table 1: Definitions Of The Gxw Connectors

    PSTN line connected to this port. FXS1 – FXS8 FXS port to be connected to analog phones / fax machines. Note: Once the GXW400X is turned on and configured, the front display panel indicates the status of the unit. GXW4008...

  • Page 12: Table 3: Advanced Definition Of Gxw400X Leds Patterns

    Table 3: Advanced definition of GXW400X LEDs patterns LED-01 Device has normal power Power LED-02 Power Error: Power is removed from the device or Power power supply with improper voltage is plugged in LED-03 Line X is registered normally to the sip providers...
  • Page 13 During Firmware Recovery Stage* Internet / 250ms ON/OFF Phone LED-19 Line X is registered normally to the sip providers 2x1000 ms ON/OFF network and is ready to make a call Phone 3sec OFF GXW400X User Manual P a g e...

  • Page 14: Gxw400X Features

    G.168 Echo Cancellation  Voice Activation Detection (VAD), Comfort Noise Generation (CNG), and Packet Loss Concealment (PLC)  Supports PSTN/PBX analog telephone sets or analog trunks Table 4: GXW400X software features GXW4004 GXW4008 Telephone Interfaces 4 FXS ports 8 FXS ports...
  • Page 15 Diffserv, TOS, 802.1 P/Q VLAN Diffserv, TOS, 802.1 P/Q VLAN tagging tagging Transport Protocol DTMF Method In-audio, RFC2833, and/or SIP In-audio, RFC2833, and/or SIP Info Info IP Signaling SIP (RFC 3261) SIP (RFC 3261) GXW400X User Manual P a g e...
  • Page 16 Bellcore Type 1 & 2, ETSI, BT, Bellcore Type 1 & 2, ETSI, BT, NTT, NTT, and DTMF-based CID and DTMF-based CID Polarity Reversal / Wink EN55022/EN55024 EN55022/EN55024 and FCC part15 part15 Class B Class B GXW400X User Manual P a g e...

  • Page 17: Hardware Specification

    Hardware Specification The hardware specifications of the GXW FXS series are detailed in Table 4. Table 5: Hardware specification of GXW400X series gateways GXW4004 GXW4008 Ports 4 FXS Ports 8 FXS Ports Network interface 1 RJ45 for LAN, 10/100 Base-TX,...
  • Page 18 Temperature 32~104°F / 0~40°C 32~104°F / 0~40°C Humidity 10% - 90% (non-condensing) 10% - 90% (non-condensing) Safety Compliance FCC, CE FCC, CE P a g e GXW400X User Manual...

  • Page 19: Basic Operations

    BASIC OPERATIONS Understanding GXW Voice Prompts GXW400X has a built-in voice prompt menu for simple device configuration. To enter the voice prompt menu, press *** on the standard analog phone connected to any FXS port. Table 6: Definitions of the GXW voice prompts...
  • Page 20 Applies to GXW4004/GXW4008. User can make internal 71-78 different ports of the calls between different ports inside the same GW even same GW 400x without being registered to SIP server. By dialing *** and 7x P a g e GXW400X User Manual...

  • Page 21: Placing A Phone Call

    1. Dial a number (e.g. (626) 666-7890), first enter the prefix number (usually 1+ or international code) followed by the phone number. Press # or wait for 4 seconds. Check with your VoIP service provider for further details on prefix numbers. P a g e GXW400X User Manual...

  • Page 22: Direct Ip Calls

    Both GXW400X and other VoIP Device, have public IP addresses, or  Both GXW400X and other VoIP Device are on the same LAN using private IP addresses, or  Both GXW400X and other VoIP Device can be connected through a router using public or private IP addresses (with necessary port forwarding or DMZ).

  • Page 23: Call Hold

    4. Caller A dials *87 then dials caller C’s number, and then # (or wait for 4 seconds). 5. Caller A will hear the dial tone. Then, A can hang up. NOTE: “Enable Call Feature” must be set to “Yes” in web configuration page. P a g e GXW400X User Manual...

  • Page 24: Attended Transfer

    4. If Caller C does not answer the call, Caller A can press “flash” to resume call with Caller B. NOTE: When Attended Transfer fails and A hangs up, the GXW400X will ring back user A to remind A that B is still on the call.

  • Page 25: Hunting Group

    FXS Port #4: SIP UserID and Authenticate ID entered, Hunting group set to "Active" FXS Port #5: SIP UserID and Authenticate ID left blank, Hunting Group set to "4" FXS Port #6: SIP UserID and Authenticate ID left blank, Hunting Group set to "4" P a g e GXW400X User Manual...

  • Page 26: Inter-Port Calling

    SIP server. This feature will also be applicable when the gateway is used with Hunting Groups and is registered to SIP server only with P a g e GXW400X User Manual...

  • Page 27: Pstn Pass Through/Life Line

    Sending and Receiving Fax GXW400X supports fax in two modes: 1) T.38 (Fax over IP) and 2) Fax Pass through. T.38 is the preferred method because it is more reliable and works well in most network conditions. If the service provider supports T.38, please use this method by selecting T.38 as fax mode (default).
  • Page 28 Imbedded RADIUS client also supports request generated by Radius server to terminate calls when run out of pre-paid credit. P a g e GXW400X User Manual...

  • Page 29: Call Features

    CALL FEATURES GXW400X supports the traditional telephony features available in a PBX as well as additional advanced telephony features. Table 7: Call features table (Star Code) Call Features Forcing a Codec (per call) *027110 (PCMU), *027111 (PCMA), *02723 (G723), *02729...
  • Page 30 If user hears call waiting beep, flash/hook will switch to the new incoming call. Also used to switch to a new channel for a new call. Pressing pound sign will serve as Re-Dial key. P a g e GXW400X User Manual...

  • Page 31: Configuration Guide

    Select voice menu option 01 to enable GXW400X to use DHCP. STATIC IP M Select voice menu option 01 to enable GXW400X to use STATIC IP mode, then use option 02, 03, 04, 05 to set up IP address, Subnet Mask, Gateway and DNS server respectively.

  • Page 32: Configuring Gxw400X With Web Browser

    Configuring GXW400X with WEB BROWSER The GXW400X series gateway has an embedded Web server that allows users to configure the GXW400X through a web browser. Access the Web Configuration Menu The GXW400X HTML configuration menu can be accessed via LAN or WAN port: From the LAN port (For GXW4004/8 only): 1.

  • Page 33: Important Settings

    Generally, if you have multiple IP devices under the same network, it should be set to Yes. If using a Public IP address, set this parameter to No. 3. NAT Traversal (under the Profile web pages) Set this to Yes when gateway is behind firewall on a private network. P a g e GXW400X User Manual...

  • Page 34: Dtmf Methods

    You can enable set priority of DTMF methods according to your preference, from Priority 1 to 3. This setting should be based on your server DTMF setting. Preferred VOCODER (Codec) The GXW400X supports a broad range of voice codecs. Under Profile web pages, choose your preferred order of different codecs: ...

  • Page 35: Table 8: Basic Settings

    IP Address There are two modes to operate the GXW400X: DHCP mode: The GXW400X acquires its IP address from the first DHCP server it discovers from the LAN It is on. PPPoE: Set the PPPoE account settings. The GXW400X will establish a PPPoE session if any of the PPPoE fields is set.
  • Page 36 This field is optional. If your ISP uses a service name for the PPPoE connection, enter the service name here. Default is blank. Time Zone Controls how the date/time is displayed according to the specified time zone. P a g e GXW400X User Manual...
  • Page 37 NAT maximum ports Maximum NAT ports, typically one connection per port. NAT TCP timeout NAT TCP timeout in seconds NAT UDP timeout NAT UDP timeout in seconds. ISP specified WAN uplink bandwidth Uplink Bandwidth P a g e GXW400X User Manual...
  • Page 38 Downlink Bandwidth ISP specified WAN downlink bandwidth Enable UPnP support If set to “Yes”, the GXW400X would act as an UPnP gateway for your UPnP enable applications. UPnP - Universal Plug n Play Reply to ICMP on WAN If set to “Yes”, the GXW400X will respond to the PING. Default is No.

  • Page 39: Table 9: Status Page

    DMZ IP Forward all WAN IP traffic to a specific IP address if no matching port is used by GXW400X or defined in port forwarding. Port Forwarding Forwards a matching (TCP/UDP) port to a specific LAN IP address with a specific (TCP/UDP) port.
  • Page 40 Shows system uptime since the last reboot. PPPoE Link Up Shows whether the PPPoE connection is running if connected to DSL modem. Shows type of NAT the GXW400X is connected to via its WAN port. It is based on STUN protocol. P a g e...
  • Page 41 FXS port 3 user is not registered with his SIP Server. Advanced User configuration includes not only the end user configuration, but also advanced configurations such as: SIP configuration, Codec selection, NAT Traversal Setting and other miscellaneous configuration. P a g e GXW400X User Manual...

  • Page 42: Table 10: Advanced Settings

    TCP/IP stack. If the STUN server does not respond when the device boots up, the feature is disabled. Firmware Upgrade & Enables GXW400X to download firmware or configuration file using either the Provisioning TFTP or HTTP/S protocols.
  • Page 43 The URL for the HTTP server used for firmware upgrade and configuration Server via HTTP. Note: If Auto Upgrade is set to No, GXW400X will only do HTTP download once at boot up. Firmware Server Path IP address or domain name of firmware server. That URL of the server that hosts the firmware release.
  • Page 44 DHCP option 66 or option 160 from DHCP server located in customer’s environment. Note: If DHCP Option 66 is enabled, the gateway will attempt downloading a configuration file from the server URL provided by DHCP, even though Config Server Path is left blank. P a g e GXW400X User Manual...
  • Page 45 It should be 32-digit in Hexadecimal Representation. End user should keep it blank. SIP TLS Certificate The GXW400X series supports SIP over TLS. It has built-in private key and SSL certificate. The user specified SSL certificate used for SIP over TLS is in X.509 format.
  • Page 46 Configure the SSL Private Key of Customer-premises equipment System Ring Cadence Configuration option for all FXS ports ring cadence for all incoming calls. (Syntax: c=on1/off1-on2/off2-on3/off3; [...]) Default is set to c=2000/4000; (US standards) P a g e GXW400X User Manual...
  • Page 47 Default is “No”. If set to “Yes” accessing integrated voice menu will be impossible. Disable Direct IP Call Disables the Direct IP Call function. Default is “No”. If set to “Yes” direct IP-to-IP calling will not be supported. P a g e GXW400X User Manual...
  • Page 48 Failover to FXO Gateway This feature allows users to place an outbound PSTN call in case there is a loss of an active registration (SIP server unreachable) of all FXS profiles. If set to “YES”, when GXW400X recognizes a loss of registration, all outgoing calls will be routed to an FXO gateway.
  • Page 49 The IP address or URL of System log server. The server collects system log information from the device. Syslog Level Select the GXW400X to report the log level. Default is NONE. The level is one of DEBUG, INFO, WARNING or ERROR. Syslog messages are sent based on the following events: 1.
  • Page 50 This setting allows user to download a text file containing all the P values of Configuration each setting as configured on the unit. (Note: For Security Reasons, any Password will not be Downloaded) P a g e GXW400X User Manual...

  • Page 51: Table 11: Fxs Ports Settings

    SIP service subscriber’s Authenticate ID used for authentication. Can be Authenticate ID identical to or different from SIP User ID. Password SIP service subscriber’s account password for GXW400X to register to (SIP) servers of ITSP. Name Any name to identify this specific user.
  • Page 52 Active while the group members should be set to the port number of the Active Port. Example configuration of a multiple Hunting group: FXS Port #1: SIP UserID and Authenticate ID entered, Hunting group set to "Active" P a g e GXW400X User Manual...
  • Page 53 This feature allows you to automatically dial the number specified in this field as soon as the port is offhooked, i.e. when the receiver on the phone connected to Port# is picked up. P a g e GXW400X User Manual...

  • Page 54: Table 12: Profile Settings

    Outbound Proxy IP address or Domain name of Outbound Proxy, or Media Gateway, or Session Border Controller. Used by GXW400X for firewall or NAT penetration in different network environments. If symmetric NAT is detected, STUN will not work and ONLY outbound proxy can correct the problem.
  • Page 55 Under this mode, the embedded STUN client will detect if and what type of firewall/NAT is being used. If the detected NAT is a Full Cone, Restricted Cone, or a Port-Restricted Cone, the GXW400X will use its mapped public IP address and port in all of its SIP and SDP messages.
  • Page 56 From and Contact headers for outgoing calls. INVITE Header SIP Registration This parameter controls whether the GXW400X needs to send REGISTER messages to the proxy server. The default setting is “Yes”. Unregister on Default is No. If set to “Yes”, the SIP user’s registration information is cleared Reboot on reboot.
  • Page 57 Profile 1 is 5060 and 6060 for Profile 2. Local RTP Port Defines the local RTP port pair the GXW400X will listen and transmit. It is the base RTP port for channel 0. When configured, channel 0 will use this port _value for;...
  • Page 58 Use random port Default is No. If set to Yes, the device will pick randomly-generated SIP and RTP ports. This is usually necessary when multiple GXW400X/HT50X are behind the same NAT. Hold Target Before Default is Yes. Allows user to hold the phone call before refer it. If set to No, the Refer call will not be hold before referred.
  • Page 59 SIP T2 Interval Maximum retransmission interval for non-INVITE requests and INVITE responses. SIP Timer D Set the SIP Timer D. Default is 0. DTMF Payload Type Sets the payload type for DTMF using RFC2833. P a g e GXW400X User Manual...
  • Page 60 Preferred DTMF The GXW400X supports up to 3 different DTMF methods including in-audio, via method (in listed RTP (RFC2833) and via Sip Info. The user can configure DTMF method in a order) priority list. DTMF-RELAY Tag Default is No. If set to No, the DTMF-relay tag in Accept Header is always Respect SIP INFO added in outbound INVITE.
  • Page 61 Default is No. This is to disable the stutter Call Waiting Tone when a Call Waiting Tone call arrives. The CWCID will still be displayed. Disable Connected Default is No. If set to Yes, Connected Line ID will not be displayed even if Line ID received. P a g e GXW400X User Manual...
  • Page 62 Disable Visual MWI Visual message indicator is a special on-hook caller ID type message that enables and disables the message waiting light on certain phones. GXW400X has this feature enabled by default. However, certain phones (rare) that do not support it may mistakenly treat this CID signal as an incoming call. A configuration option is needed to turn on MWI in this case.
  • Page 63 Allows users to configure the “#” key as the “Send” (or “Dial”) key. If set to “Yes”, “#” will send the number. In this case, this key is essentially equivalent to the “Dial” key. If set to “No”, this “#” key can be included as part of number. P a g e GXW400X User Manual...
  • Page 64 1 and leading exchange number between 2 and 9; If leading digit is 2, replace leading digit 2 with 011 before dialing. 3. Default: Outgoing - {x+} Example of a simple dial plan used in a Home/Office in the US: P a g e GXW400X User Manual...
  • Page 65 Default is No. If set to Yes, incoming calls with anonymous Caller ID will be Rejection rejected with 486 Busy message. Special Feature Default is Standard. Choose the selection to meet some special requirements from Softswitch vendors. Example of vendors - CBCOM, RNK. P a g e GXW400X User Manual...
  • Page 66 Callee or proxy server as the refresher. UAS Specify As a Callee, select UAC to use caller or proxy server as the refresher, or UAS to Refresher use the phone as the refresher. P a g e GXW400X User Manual...
  • Page 67 INVITE. Preferred Vocoder The GXW400X supports up to 5 different Vocoder types including G.711 A-/U- law, G.726 (Supports bit rates 16, 24, 32 and 40), G.723.1, G.729A/B/E and iLBC. The user can configure Vocoders in a preference list that will be included with the same preference order in SDP message.
  • Page 68 Fax Tone Detection Default is Callee. This decides whether Caller or Callee sends out the re-INVITE Mode for T.38 or Fax Pass Through. Jitter Buffer Type Select either Fixed or Adaptive based on network conditions. P a g e GXW400X User Manual...
  • Page 69 Default is No. If set to “Yes”, polarity will be reversed upon call establishment and termination. Loop Current Set to Yes if the traditional PBX you are using with GXW400X uses this method Disconnect for signaling call termination. Default is No.

  • Page 70: Saving The Configuration Changes

    After user makes a change to the configuration, press the “Update” button in the Configuration Menu. The web browser will then display a message window to confirm saved changes. Grandstream recommends reboot or power cycle the IP phone after saving changes. P a g e GXW400X User Manual...

  • Page 71: Rebooting From Remote

    Configuration through a Central Server Grandstream GXW400X can be automatically configured from a central provisioning system. When GXW400X boots up, it will send TFTP or HTTP/HTTPS requests to download configuration files, “cfg000b82xxxxxx” and “cfg00082xxxxxx.xml”, where “000b82xxxxxx” is the LAN MAC address of the GXW400X.

  • Page 72: Software Upgrade

    GXW will attempt to retrieve the new image files by downloading them into the GXW400x ’s SRAM. During this stage, the GXW’s LEDs will blink until the checking/downloading process is completed. Upon verification of checksum, the new code image will then be saved into the Flash.

  • Page 73: Instructions For Local Firmware Upgrade

    1. Unzip the file and put all of them under the root directory of the TFTP server. 2. Put the PC running the TFTP server and the GXW400X device in the same LAN segment. 3. TFTP server's security settings should be changed from "Receive Only" to "Transmit Only" for the firmware upgrade.

  • Page 74: Firmware And Configuration File Prefix And Postfix

    By defining different intervals in P193 for different devices, Server Provider can spread the Firmware or Configuration File download in minutes to reduce the Firmware or Provisioning Server load at any given time. Automatic Upgrade: P a g e GXW400X User Manual...
  • Page 75 Yes, every minutes (60-5256000). Yes, daily at hour (0-23). Yes, weekly on day (0-6). P a g e GXW400X User Manual...

  • Page 76: Restore Factory Default Setting

    2. Enter “99” and wait for “reset” voice prompt. 3. Enter the encoded MAC address (Look below on how to encode MAC address). 4. Wait 15 seconds and device will automatically reboot and restore factory settings. P a g e GXW400X User Manual...
  • Page 77 1. Factory Reset will be disabled if the “Lock keypad update” is set to “Yes”. 2. Please be aware by default the GXW400X WAN side HTTP access is disabled. After a factory reset, the device’s web configuration page can be accessed only from its LAN port.

  • Page 78: Experiencing The Gxw400X

    Thank you again for purchasing Grandstream GXW400X, it will be sure to bring convenience and color to both your business and personal life. P a g e GXW400X User Manual...

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